Anyone having trouble with Egg ppi reclaiming?

spiggo33

hi does anyone have an address for egg loan and credit card, i had both in 2003/2004 and pretty sure i was paying pppi, i have no paperwork for either the card or the loan and was just wondering how to go about things?? any help would be appreciated??

mrchimps

I just used the onbudsmans form, filled in very minimum details but stressed I was pressured when taking out the loan (egg sai couldt have loan if didn't have ppi) - I sent the form expecting nothing but within 3 weeks claim had been upheld on 3 accounts they had and sent offer
Letter through.

Just waiting for the cheque now - if it ever comes

Monkeymonkey

spiggo33 wrote: »

hi does anyone have an address for egg loan and credit card, i had both in 2003/2004 and pretty sure i was paying pppi, i have no paperwork for either the card or the loan and was just wondering how to go about things?? any help would be appreciated??

Customer Relations Office
Egg
Riverside Road
Pride Park
Derby
DE 3GG
Tel 08007 834 393

Monkeymonkey

dandicash wrote: »

I to have had the same rejectiong from Egg card. Saying the boxed was ticked by me. I have looked into cases where between 2000 and 2003, people who signed up online, did in fact have a pre-ticked box.

This letter was written to them by another member,

Dear Sirs,

Account number: xxxxx

I refer to my complaint with regards to the mis-sold insurance opened with my account.
Obviously you are now aware of the outcome of the recent high court ruling with regards to miss-selling of PPI insurance, and it has also come to my notice from well known consumer internet forums that in 2002 when I applied for the account online the insurance box was pre-selected and had to be un-selected by the customer if it were to be not required.
I do not feel your letter has offered a satisfactory justification that my policy was sold fairly, reasonably and within my best interests so I request that you look into my complaint again. If I do not receive a more favourable response from you within 14 days I will not hesitate in taking my complaint to the Financial Ombudsman Service which may result in legal action being sought as part of the process.

Yours faithfully


AND GUESS WHAT!!! they had a full refund of over £2600 within weeks WITHOUT going FOS. This is my next step, let me know if anyone has success

Dan

My policy started in Feb 2004 so I guess EGG had changed the tick box by then?? But I cannot recall if it were ticked or not!?
I have already had one rejection letter from EGG but I think I may just try again. thanks

DFHarch

I have just received a rejection letter ncluding the following section

After carrying out a full review of your account, I have established that you purchased the insurance through the Egg website on 2 September 2003
Our online sales process:
Does not require you to take repayment protection insurance as a condition of obtaining the credit card
Does not provide an advisory service
Required you to positively confirm that you wished to purchase the policy during the online application
Provided full terms and conditions of the policy and requested you read them before submitting

In light of above we are unable to uphold your complaint and confirm it has been closed

Has anyone else seen this in a reply?
The letter also states it is a final response

ms2000

Hi,

I wonder if anyone can help me. Well I took out an Egg loan for £15k back in 2000. When I got my annual statement I noticed that I had been paying for PPI that I had not requested and was not aware of. I challenged them to refund the £800 they had charged me without my knowledge. The refused. this is nearly 12 years ago. Now I do not have any kind of paper work. I do not remember the exact dates, neither do I have the account number or statements. How do I go about this? How can I write to them with giving them the at least part of the necessary information? Appreciate any advise. Thanks

craigmilsa

Finally managed to track Egg down:)

Egg customer Relations Office: 08007 834 393

Its a recorded message advising you who to contact depending on when you had your credit card or loan.

If your like me, and cancelled your loan and credit card before Egg sold out to Barclaycard and Moorgate you can send your PPI claims to them under their new name of Canada Square Operations :T

Canada Square Operations
Po. Box 4903
Worthing
BN99 3AR

Jessaranda

I have recently received a letter from egg with my old loan account no from a loan taken out in 2004. I'm fairly sure I had PPI on this and now need to complete the form.

Having had a few loans and credit cards over the years, I remember being bullied into having PPI on most of them, however, if I write this on my complaint form and I am not thinking of the right company could I get in trouble? Similarly, I may have applied for this online so wouldn't have had a conversation with someone. I'm unsure whether to leave the details blank and hope for the best, or write the details to the best of my memory.

Any ideas?

Tele1

Received reply from Canada Square 2 weeks before Christmas upholding my claim and stating they owed me £558.As I'd been involved in an I.V.A (completed in Feb 2010)they required a copy of the completion certificate together with a signed acceptance form(included with the letter).The letter went on to say that if I was still in an ongoing IVA I would receive a cheque for £257 and they would adjust my account by the remaining £301.
The acceptance form supplied makes no mention of the completed IVA option,which is the case that applies to me,only the second option.
I have replied saying that I accept the offer in principle but am unwilling to sign the form as it is,as it looks as though I am signing away my right to the full payment.As yet I've heard nothing more and it's more than the 15-20 business days which was the time frame they quoted.
Just wondering if anyone else has experienced this situation as it appears Egg are accepting their responsibility only to try clawing back some cash by small print.

tunc

DFHarch wrote: »

I have just received a rejection letter ncluding the following section

After carrying out a full review of your account, I have established that you purchased the insurance through the Egg website on 2 September 2003
Our online sales process:
Does not require you to take repayment protection insurance as a condition of obtaining the credit card
Does not provide an advisory service
Required you to positively confirm that you wished to purchase the policy during the online application
Provided full terms and conditions of the policy and requested you read them before submitting

In light of above we are unable to uphold your complaint and confirm it has been closed

Has anyone else seen this in a reply?
The letter also states it is a final response

I have received the exact same response. The box was pre-ticked and the account was opened in 2003 online. As it is a final response letter I guess I have no option other than to go to the ombudsman. It seems to me that Barclays/Eggs are just issuing a template refusal letter without even investigating the claim properly.