Anyone having trouble with Egg ppi reclaiming?

shaundizzle

Hi

Can you let me know the contact details for getting in touch with Egg, I've looked online and there seem to be quite a few different ones.

Cheers

Shaun

manicmum1

Hi

I took out a loan with Egg back in 2003/4 and this included PPI - I was led to believe that it was compulsory and felt pressurized into taking it. I topped up this loan a few years later and it is actually due to finish in the next couple of months. Last year I received a letter saying that the outstanding balance on my loan was being transferred to another lender. My question is - who should I address an initial complaint to - Egg or the new company?

Thanks

happy_bunny_2

Egg loans were transferred to Moorgate, stating that all communication should be with Moorgate. Complain to them, or all Egg will do is forward the complaint and delay the entire process. presuming there is someone still left in the Egg loans department...

manicmum1 wrote: »

Hi

I took out a loan with Egg back in 2003/4 and this included PPI - I was led to believe that it was compulsory and felt pressurized into taking it. I topped up this loan a few years later and it is actually due to finish in the next couple of months. Last year I received a letter saying that the outstanding balance on my loan was being transferred to another lender. My question is - who should I address an initial complaint to - Egg or the new company?

Thanks

Techz

i also need help with egg as well we have sent a SAR off to barclays who i now thought owned egg and there are saying i have no account with them :-/

fefe1

dandicash wrote: »

I to have had the same rejectiong from Egg card. Saying the boxed was ticked by me. I have looked into cases where between 2000 and 2003, people who signed up online, did in fact have a pre-ticked box.

This letter was written to them by another member,

Dear Sirs,

Account number: xxxxx

I refer to my complaint with regards to the mis-sold insurance opened with my account.
Obviously you are now aware of the outcome of the recent high court ruling with regards to miss-selling of PPI insurance, and it has also come to my notice from well known consumer internet forums that in 2002 when I applied for the account online the insurance box was pre-selected and had to be un-selected by the customer if it were to be not required.
I do not feel your letter has offered a satisfactory justification that my policy was sold fairly, reasonably and within my best interests so I request that you look into my complaint again. If I do not receive a more favourable response from you within 14 days I will not hesitate in taking my complaint to the Financial Ombudsman Service which may result in legal action being sought as part of the process.

Yours faithfully


AND GUESS WHAT!!! they had a full refund of over £2600 within weeks WITHOUT going FOS. This is my next step, let me know if anyone has success

Dan

Is there anything written so to speak about the box being ticked when you applied online for the egg account as they have just wrote to me and advised that I had to have ticked the box and therefore wont process my claim, I am waiting now to hear if the FOS are going to help me,

cross1982

Hi i was wondering if anyone could help, i followed the instructions within this site for reclaim of ppi from a previous egg loan and sent all the details off around 2 and a half weeks ago in the post. To date i have received nothing back (i would have thought at least an acknowledgement?!?) i just wondered what other peoples experiences were - did you receive an acknowledgement or should i try and contact them through different means? i called the number they advertise which refers you to the details on the site (this was to post the claim off as i did) - does anybody know off a number which will put you through to customer services?
any help much appreciated!

nixnie001

cross1982 wrote: »

Hi i was wondering if anyone could help, i followed the instructions within this site for reclaim of ppi from a previous egg loan and sent all the details off around 2 and a half weeks ago in the post. To date i have received nothing back (i would have thought at least an acknowledgement?!?) i just wondered what other peoples experiences were - did you receive an acknowledgement or should i try and contact them through different means? i called the number they advertise which refers you to the details on the site (this was to post the claim off as i did) - does anybody know off a number which will put you through to customer services?
any help much appreciated!

Hi there,

I also have not heard back from Egg - sent them a letter with a cheque for SAR in the first week of June. I've just gone through to Barclays so will wait to see if that works (Barclays took over my account).

However, someone else recommended "If you are calling Egg, don't use the options to go through to loans/credit cards as it will just give you an auto response, choose the options for savings and you should get through to a human being."

nctmum

I heard back from them within a week, but it was to ask for proof of name change - I guess I wont get stuck in the log-jam until they get that back. At least I know that they actually have it!

happy_bunny_2

Techz wrote: »

i also need help with egg as well we have sent a SAR off to barclays who i now thought owned egg and there are saying i have no account with them :-/

Barclaycard bought egg credit cards. Moorgate bought egg loans

cross1982

thanks for the response, i managed to talk to someone yesterday and they told me the post was behind but i should have received a response within 5 working days - i was advised to email in my request to the address below which i have done:
[EMAIL="cro.support@egg.com"]cro.support@egg.com[/EMAIL]