Warning - SKY £75 Pay Once Watch Forever problems

Sky_Viewing_Card

Hi there

We’ve noticed a bit of discussion from Pay Once Watch Forever customers who are yet to receive their viewing cards.

Just to reassure, all Pay Once Watch Forever customers are being automatically mailed replacement viewing cards. We’re doing everything we can to get these out to customers as soon as possible but the viewing card mailings have been impacted by the delays and backlog at the Royal Mail. As a result, we won’t be switching off the existing blue cards until the postal situation has improved and that we’re reassured that cards are being delivered as planned. We are currently updating our website to reflect this latest information and as more is known it will be posted to our website – skyviewinghelp dot com We’re sorry for any inconvenience this may have caused.

Sky_Viewing_Card

Hi there

We’ve noticed a bit of discussion from Pay Once Watch Forever customers who are yet to receive their viewing cards.

Just to reassure, all Pay Once Watch Forever customers are being automatically mailed replacement viewing cards. We’re doing everything we can to get these out to customers as soon as possible but the viewing card mailings have been impacted by the delays and backlog at the Royal Mail. As a result, we won’t be switching off the existing blue cards until the postal situation has improved and that we’re reassured that cards are being delivered as planned. We are currently updating our website to reflect this latest information and as more is known it will be posted to our website – skyvieweinghelp.com We’re sorry for any inconvenience this may have caused.

The_One_2

Well, i'll believe it when i see it !!!

NonGeographicalMan

Sky_Viewing_Card wrote: »

We’ve noticed a bit of discussion from Pay Once Watch Forever customers who are yet to receive their viewing cards.

Just to reassure, all Pay Once Watch Forever customers are being automatically mailed replacement viewing cards. We’re doing everything we can to get these out to customers as soon as possible but the viewing card mailings have been impacted by the delays and backlog at the Royal Mail. As a result, we won’t be switching off the existing blue cards until the postal situation has improved and that we’re reassured that cards are being delivered as planned. We are currently updating our website to reflect this latest information and as more is known it will be posted to our website – skyvieweinghelp.com We’re sorry for any inconvenience this may have caused.

Odd then that nobody at Sky ever bothered to post in this thread about all the customers who wanted to exercise their right to cancel but that Sky tried to use every trick in to the book to try to prevent them leaving and also tried to extract more money with menaces from them.

Odd also that you have registered under a different user name from the one (Sky Team) favoured by Sky staff over on the https://www.digitalspy.co.uk discussion forum. How do we know you are really someone working at Sky?

Regarding no Sky Pay Once Watch Forever replacement cards being sent out it doesn't exactly take a genius to work out that since your customer service staff were never properly trained in how to hande this product nearly all these customers who cancelled after the free Mix period are now just down on your system as ex subscription customers who will not get a new free viewing card from Sky in precisely the same way as ordinary ex subscription customers who have desubscribed. This is of course in direct violation of your own Terms and Conditions for Sky Pay Once Watch Forever that said a new card would be sent for the first five years after install.

My mother had her Pay Once Watch Forvever install in November 2007 but still hasn't received a replacement card even though I emailed Jeremy Darroch about it two months ago. Some customer service numpty just responded on behalf of Mr Darroch saying all the replacement Sky Pay Once Watch Forever viewing cards would be sent out in due course. But how exactly are you going to do that if Sky doesn't have any way to distinguish Sky Pay Once Watch Forever customers who paid once and wanted to watch forever from your paying customers who desubscribed who you of course want to beat and chastise those customers for their disloyalty. Surely Sky should not be so mean spirited and should just send a replacement white card (a change that it is inflicting) to all customers who want one, even if you only do it by requiring those Sky box owners to enter the postcode and card number and confirm the address on your website rather than sending them a new card automatically to potentially dead letter boxes in some cases.

We are not reassured at all as why have no Sky Pay Once Watch Forever customers at all who never became paying Sky subscribers ever been sent their free replacement viewing cards?????:eek::mad:

Jo-anneFeesey

and was told that they are having a meeting on Thursday to discuss what to do with those of us who "Pay Once Watch Forever". I phoned them 13 days ago to ask when to expect my free replacement viewing card. They confirmed that I was entitled to a free replacement card (having taken this out just over a year ago), confirmed my current contact details and said that I could expect to receive the card within 14 days. If I didn't then to ring again.

Today, after collecting my son from school, I noticed that an Information messages kept appearing on screen to say that without a replacement card I would lose the channel (we were watching Sky3) or to say that I needed a new viewing card (Channel 4). Obviously a little concerned by this as a replacement card hadn't been received I decided to call FreeSat from Sky Customer Services. They have said that there was nothing they could do until after the meeting on Thursday. My card has not been posted following my earlier call. They are apparently going to be discussing how to deal with Pay Once Watch Forever Customers in supplying the cards due to IT errors (obviously the fact that we are not recorded on the system as Pay Once Watch Forever but as subscribers who have cancelled). Was told that they may have to go through it manually but he wasn't prepared to do anything about it until after the meeting. He has told me that he or a manager would call back on Tuesday next week to let me know the outcome. Asked when the channels will be lost as was told not for some time but that I should switch off the Sky box for two minutes to get rid of the Information message as it was popping up constantly on all channels. This didn't work as the same viewing card was in the Sky box so constantly have to press Backup.

Put my son to bed, tried to watch Five - gone!!! Typical. Have now sent e-mails to Sky.

Have definately learnt the lesson - next time I move I am going to make sure I get Freeview.

NonGeographicalMan

Jo-anneFeesey wrote: »

Have definately learnt the lesson - next time I move I am going to make sure I get Freeview.

Surely you meant to say Freesat from the BBC/ITV as Freeview has an awful lot of problems at the moment including people losing channels they previously had after the tv retune exercise.

Sky are being very stupid here as the real cost to them of a Sky viewing card sent in the post is perhaps £2 so all they have to do is have a website where you enter the old viewing card number, tick a declaration to say you are a Freesat From Sky customer who has had the install in the last five years and they send you a new card.

The worst that can happen is that a few normal ex subscribers to Sky also get a free viewing card that lets them watch three/four channels they couldn't otherwise view. Are we really saying that Sky would rather risk breaching contract for several tens of thousands of people just because it might lose them a few one off replacement viewing card sales to ex monthly contract customers for only £20 each?

Its not like there haven't been threads running both here and on DigitalSpy clearly telling Sky where they are going wrong with Pay Once Watch Forever customers for the last few months. The Sky corporate oil tanker must be very inflexible indeed if it finds so hard to cope with such a simple problem.

Amythest

I bought the Pay Once View Forever package back in January 2008.
I've rang Sky three times so far and have not received my replacement
I'm now faced with an information message across my screen every time I try to watch anything. I've started listening to the radio again! Do Sky realise what they are doing to their customers? Many who have bought this package did so because they can't afford the monthly payments. I'm registered disabled and rely on the television for company most evenings.

The_One_2

Right everyone, i think its time we all started some form of action.

I think we should all start contacting Watchdog on the BBC to get some media attention on this matter now, its absolutely pathetic now

1. Visit http://www.bbc.co.uk/watchdog/gotastory/
2. Give them the details of the incompetencies Sky have
3. In your email/letter refer them to this thread, so the producers can see how much of an issue this is !!!


Anyone else got any more ideas on formal action we can start taking?

The_One_2

How about we all get Martin Lewis on the case and get him to follow it up and feature it on his TV shows ?
Anyone know how we can contact him ?

Also, did someone in this thread say that we would lose access to Channel Five? which is a Public Service Broadcaster (PSB) ? How do we contact someone high up at Channel Five ?

milliebear00001

I'm a bit concerned about this.

I have had this service from Sky for about three years and took it out on a twelve month agreement where I got two free packages. I then cancelled these and continued to watch the free channels via my box and dish. Am I suddenly going to find my channels disappear? I have no other signal coming into my home so will be very unhappy! I have had no screeen messages telling me I need to change my card, and nothing via email or in the post?