Holland and Barrett

KILL_BILL

in efect what they have done is theft

you have paid for an item which you have not got

i would go back to the store and speak to the manager and point out the offending staff

if nessecary the head office can back track on the cctv that they have in the store to confirm your story

i would go back with someone else preferably a man - theres a saying that theres strength in numbers and dont leave until you get your money back

even if they call the police which they might do then state fine - call the police because you have stolen from me which is a criminsal act.

ovetta2001

I just did something very naughty but covered my butt - went back into the store with my OH (thank you kill bill) and asked to speak to the manager. They said they had already been 'made aware of the situation' and there was nothing he could do. I explained all over and basically said he was stealing and why. By this time I think he was just trying to be right...how on earth could he think he was?!?

Anyway...My other half and I start playing good cop bad cop (by accident) and im trying to be polite and he is saying he will call the police as it is against the law yadayada. Then the manager lets loose - says and i quote 'tough !!!!' there is nothing i can do and now there is no proof that it ever existed and no one can back me up and he called the securtiy for the centre.

This is where the quote 'revenge is sweet' comes from. The security basically believed in everything they said and also said with no evidence I can't prove otherwise. "Whopps" I said "Did I forget to mention I've had my tape going the whole time? My sister who uses it in her lectures let me borrow it. Would you like me to play it back?" (my sisters idea ) The managers face dropped so quickly i couldn't help but laugh. Offered me a refund straight after that but then had the nerve to ban me from the store.

Told him kindly that I wouldnt be shopping there again...but i might forward my tape to make sure HO is aware of management issues.

That ladies and gentlemen has made my day!

Benny24

OHHHH THAT'S GOOD! Fantastic, wonderful, I bet that made you leap for joy....well done!

By the way not clear from your post, did you really tape it? If you did I really would send it to HO!!!

CLASS!

ovetta2001

Yes I did And I am going to. Possibly Watchdog because apparently I'm not the only one to have this problem recently

albertross_2

stick it on youtube

ovetta2001

OoOoOo...another good idea! I remember the bt man. Will have to get my sister to do it though. Hate loading stuff on there. Always seem to get it wrong

Benny24

Go For It!!!!

Sssssss

made my day well done

pls post link here so we can all have a listen

everythingblogcast

Glad you got sorted ovetta , yeah put it on youtube so we can lol.

C_Ronaldo

Well done ovetta, good thinking as well re the recording