Free replacement for broken PSP or PS3?

BubbyB_rises_again

do they actually give you a new one and do you get to keep your old one???

minxy6480

kez1234 wrote: »

hi just tried this and the man said they charge £55.00 for delivery and labour but they are not making any money from this. he also said it should be within a year warranty too?

See my earlier post, just call tell them you have whatever problem you have, tell a white lie about date of purchase if its outside warranty period. They will ask you model and serial number they then should offer you a reconditioned one with no delivery costs

BubbyB_rises_again

but do they let you keep your old one?

kez1234

just tried again still they are saying £55.00 don't ring the 0870 number this is the alternative number 01923 653598

roh999

kez1234 wrote: »

hi just tried this and the man said they charge £55.00 for delivery and labour but they are not making any money from this. he also said it should be within a year warranty too?

i phoned them friday regarding psp and they swapped it today the one they give me is like new,my warranty had run out by 3month but they still swapped and the one they sent has 3month warranty,i have swapped ps2 before no problems.

OurJoey

Last feb my sons PSP stopped uploading the UMD's. I phoned Sony and said I had bought it in october from a catalogue for a xmas prezzie. Lady on the phone didnt ask me any questions she just said a courier will be sent out with a replacement and would I pack up the broken one and do a straight swap. The conditioned one came the next day and was perfect.

Tripledrop

Any ideas what to do if you bought in the US? The serial number comes up as American... I also have a UK one (1 for my wife, 1 for my son), but it is the US one which isn't working. If I gave the UK serial number, would it be too late by the time the noticed?

roh999

give the uk number when you phone and when they come to exchange give them the usa one,they dont check.

Tripledrop

Ok, thanks...

1 more thing, I gave all my details the other day, and then they said they couldn't do anything because it is from the States... Is it best to get someone else to do it from another address?

roh999

if you gave your address aswell youd probably be safer but i cant see them logging anything down if youve just give your name,the delivery guys dont even examine the psp as long as they can see it is one you wont have no problems at all.