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ARGOS! told me "you get what you pay for"

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  • trisontana
    trisontana Posts: 9,472 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    "Compared to a bed of nails, the mattress probably IS luxury, so you can't blame the definition."

    lol!

    So on that assumption no trader can be 'done' for describing their goods anyhow they like

    Watchdog wouldn't have much to fill their airtime with then :)

    "Here at Sunny Holidays we have a luxury apartment to rent for two weeks in Sunny Florida, you will be driven from the airport to your destination in a luxurious hire car ......psst told tell them it's a high rise bedsit next to the local tip and the car is two welded together..." :)



    next time I go into a bed shop and I ask for a luxury mattress I will make sure they don't try the old 'give him the bed of nails cos there is no definition of luxury' trick :rotfl:


    Just define "luxury" to me, and see how far you will get if you take this to court.
    What part of "A whop bop-a-lu a whop bam boo" don't you understand?
  • RadoJo
    RadoJo Posts: 1,828 Forumite
    1,000 Posts Combo Breaker
    Glastowinebar - The fact that the concept of luxury is subjective does not mean that 'no trader can be 'done' for describing their goods anyhow they like'.

    You cannot extrapolate from the varying definitions of 'luxury' goods that there are no definites in describing products, just that you have to use your common sense rather than expecting the same definition of luxury from Argos as you might from Harrods.
  • duchy
    duchy Posts: 19,511 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Xmas Saver!
    I was bed shopping recently-ended up paying £200 for a double bed with a decent (not luxurious) mattress from a local independant bed shop. I could have paid the same price at a known name but the difference was huge in comfort (although to be fair everyone has different preferences-think about the three bears ;) )
    I'd ask for vouchers too in the OP's situation and chalk it up to part of the learning curve and today's lesson is "always try a bed before buying".
    I Would Rather Climb A Mountain Than Crawl Into A Hole

    MSE Florida wedding .....no problem
  • uktim29
    uktim29 Posts: 2,722 Forumite
    Yes I would Tim

    Which is why I said "It should have been sent back after the first few nights of use though noodle" in my post ;)

    So why didn't the op? If you read my post I'm questioning your description "Would you also expect a bag of spanners?" and seeing the op took longer than 30 days to decide this I think it could cause some doubt to your "bag of spanners" description. I conveniently inserted that quote there!
  • I always assume that the combination of the words Cheap and Luxury always translates to cr*p. You DO get what you pay for and as far as matresses go, you should always get the very best you can afford. You are looking at someone who has now got a daily neck problem due to sleeping on the cheapest matress I could find. You DO get what you pay for in this life unfortunatly.

    That is also the reason that even though I like the look of the Tempur matress I wouldnt have one untill they at least have the decency to put the price on the TV. Their whole campaign where no price is mentioned stinks of dodgy fish to me.
    I Reject your reality and substitute my own.

    When life gives you lemons, throw em back and say you want CASH instead!
  • I have experienced some terrible customer service in the past. I do admit I am a terrible customer.
    Forget the mattress for a second. Write a stern letter to Argos head office stating the date and time of the telephone call. Explain how you were treated and ask whether this is company policy. You might be surprised by their reaction.

    On mattresses - We have had several 'Airsprung' brand mattresses in the 18 years we have been married. You get what you pay for. After a few years springs started popping through the covering and padding.
    Our current bed is a Sealy Posturepaedic, reduced from £1500 to just under £1000 from Bensons 6 years ago. It came with free pillows, mattress protector and 15tog duvet. This may seem expensive for money savers but worth every ha'penny IMO. The mattress and drawer divan base are still as good as new - no signs of sagging or wear on the fabric.

    (hope I don't get in trouble for naming manufacturers)
    Some days, it's just not worth chewing through the restraints
  • trisontana wrote: »
    Just define "luxury" to me, and see how far you will get if you take this to court.
    It's ridiculous to claim that 'luxury' is indefinable.

    Luxury: a material object, service, etc., conducive to sumptuous living, usually a delicacy, elegance, or refinement of living rather than a necessity
  • (hope I don't get in trouble for naming manufacturers)
    Not unless you happen to be a shareholder in all of them.
  • pavlovs_dog
    pavlovs_dog Posts: 10,215 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    pinkshoes wrote: »
    Actually, can't you "view" products from Argos before you pay??

    If you can, then get them to let you test the mattress before paying for it! Put it on the floor next to the counter and have a good jump on it, take a 20 minute nap, roll over a few times, and THEN make a decision :-)

    you can view items that are stocked in store. delivery only items are stocked in warehouses, if they are stocked at all (some items come direct from the manufacturer) so unless you are near one of the furniture display stores then it is not generally possible to try the mattress before you buy.

    as the mattresses ought to come hygiene sealed in huge plastic bag type things what a lot of SAs recommend is that the customer assembe the frame first, put the mattress on top *whilst still in the hygiene wrap* and then try for comfort. if it is not suitable it is much easier all round to arrange an exchange for a different mattress.
    know thyself
    Nid wy'n gofyn bywyd moethus...
  • pinkshoes
    pinkshoes Posts: 20,553 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    you can view items that are stocked in store. delivery only items are stocked in warehouses, if they are stocked at all (some items come direct from the manufacturer) so unless you are near one of the furniture display stores then it is not generally possible to try the mattress before you buy.

    Sorry, I was being sarcastic! :p

    I am aware of the above!
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
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