Dreams bed Superstore??? Complaints?

d.ross_2

Pinkypants wrote: »

You attitude is rather aggressive is it not?

Can I ask what your profession is please?

Only agressive because you made a stupid remark about me.

My profession is none of your business.

Pinkypants

I feel it is, especially when you are very clearly questioning my knowledge in mine.

Also the way your jumping into threads and not added any value to them, made me question who you really are. At one point I suspected that you may be a banned member under a different name.

The manor in which you conduct yourself is also very similar to said banned member.

d.ross_2

Give it a rest. I've been following many threads on mse for over a year, but have only just got around to joining. Most of the threads I have been on have been when I have clicked the 'new posts' button. As far as I know I have only posted in 1 thread that you have.

I used to be in the trade, and although I probably don't know as much about it as tim deegan, I do know that most of what he says is true.

sickfedup_2

Please please please do not buy a bed from Dreams and experience the horrors that we went through. Reported the faulty mattress on 18th Feb and didn't get our money back until 18th May. Customer service is non existent and an absolute joke. Never received an apology once during the whole sad episode. They should change their name from Dreams to Nightmares.

QZVSTC

After being sent the wrong bed last month by Dreams I successfully negotiated a £50 refund, a free 10 year guarantee & free assembly, although I did need to wait a further 2 weeks for the correct bed.
That day was today, and what do you know... Dreams shipped another incorrect bed !
After 45 mins to Customer Services it seems that my earlier settlement was 'very generous' and therefore (despite admitting the second fault was also theirs) the only further gesture was to offer to refund the delivery charge.
It seems that they are at liberty to make as many subsequent !!!!-ups as they like without recognising the inconvenience caused (which obviously multiplies every time they subsequently fail), thus ignoring their increasing incompetence & poor service.
I expect to receive the same compensation as before 'as a minimum', and would expect the same again if (and when) they fail to deliver the correct product for the 3rd time.
It cannot be right that increasing incompetence & failure goes without penalty.
Dreams are the most appalling company i've ever had the misfortune to deal with and will never darken their door with my wallet again.

d.ross_2

QZVSTC wrote: »

After being sent the wrong bed last month by Dreams I successfully negotiated a £50 refund, a free 10 year guarantee & free assembly, although I did need to wait a further 2 weeks for the correct bed.
That day was today, and what do you know... Dreams shipped another incorrect bed !
After 45 mins to Customer Services it seems that my earlier settlement was 'very generous' and therefore (despite admitting the second fault was also theirs) the only further gesture was to offer to refund the delivery charge.
It seems that they are at liberty to make as many subsequent !!!!-ups as they like without recognising the inconvenience caused (which obviously multiplies every time they subsequently fail), thus ignoring their increasing incompetence & poor service.
I expect to receive the same compensation as before 'as a minimum', and would expect the same again if (and when) they fail to deliver the correct product for the 3rd time.
It cannot be right that increasing incompetence & failure goes without penalty.
Dreams are the most appalling company i've ever had the misfortune to deal with and will never darken their door with my wallet again.

Have you been in touch with consumer direct?

stephjg

I ordered a bed frame on 11.8 for my daughter.On the same day I got a voicemail left saying would be delivered on 18th august. Which i thought great as my daughter was going into hospital on 17th and would need the bed for when she came home. I waited on the 18th for my call to advise me of my 2 hour slot, no call. I rang the store where i had bought it and they said oh no your booked for the 26th, then said but wait the stock isnt comin gin till the 30th. I now have a 12 year old on the sofa after having major hip surgery as we took her old bed apart and threw away.
I rang customer service after the store turned around to me and said well why didnt you wait for the new bed before removing the old one to which i replied we dont have room for 2 bed frames in the house to store.
Customer service confirmed no stock till 30th August and that would be delivered a few days after.
They have offered me 20% towards another bed frame which wouldn't cover half the cost of the other bedframe that is in stock and could be delivered within 48 hours.
I asked about a full refund and she told me that i would get a call back from the cancellations team within 72 hours then a further 3/5 bank working daysfor the money to be refunded to my account.
This is not acceptable as I need the bed yesterday as my daughter is uncomfortable and to pay out £400 for them to say that I should have waited before removing the old bed has just took me to the edge.
Please Please becareful when buying a bed from dreams.

deedees_2

Hi,
this is my first post .... I'm in the unfortunate position of being on hold to Dreams customer service department... So far 1 hour and 29 mins and have red every post on this site about dreams and am becoming more despondent by the second I now feel foolish for paying the bill in full by credit card as I have just received a letter stating 'due to their sales exceeding expectations , delivery will be available from the warehouse after 4 - 6 weeks (once they've received it). We will contact you to arrange a convenient delivery date'....

I purchased a Tempur bed on the 19/08/11 at a brand new store in my area and was told delivery is 2-4 weeks but would be in 2 1/2 to take in the Bank holiday :j This convinced me to purchase as I'm going into hospital in September for an op on my back and felt the bed would ease the pain until then...

Well I'll keep you posted, and hoping I'm just being stupidly despondent!

Wish me luck.... still on hold-who knew there were so many songs about dreams;)

isla22

Words cannot describe the stress and anxiety Dreams are causing me. It sickens me that companies get away with this level of customer service. I have been having issues since i ordered a bed frame and mattress on 2nd August. I have been lied to consistently and no promise has ever been upheld. I initially accepted compensation towards another bed only to have the same issues with being lied to over delivery. I could never organise delivery dates as they always said my goods were on a van and call back tomorrow. I cancelled my order again 2 weeks ago and assured of a refund in 7 days. After no refund i called customer service, I was on hold for an hour yesterday and again today now to be told the goods HAD been delivered to me! Therefore my refund had not been actioned! I am now told they will investigate and call me tomorrow, but am dreading missing the phone call due to the fact i work and dont have time to sit by the phone - only for them to leave a messages saying to call the 0845 number and be on hold for another hour or to be cut off! Like others I also wish i had googled dreams complaints before placing my order. I ordered online from another bed shop and within 3 days had my frame and mattress at 400 pounds less!! I am very pleased with the service i received from the online company and only hope my Dreams refund is dealt with and i can put this stress behind me :mad:

biggus_dikkus

i bought a matress nearly 4 years ago from dreams & also purchased a 10 year guarantee from them, well over the course of the last few weeks the matress has sagged to the extent that i can now feel the slats of the bedframe when i lie down, after reading on here all the hassle other people have had i prepared myself for a long fight, well credit where its due, i rang customer services who said they would send someone out to look at it on fri 10th (just gone) between 9 & 5, well the chap turned up about 1pm looked at the matress & agreed straight away that it is faulty said he would put a report in to that effect & i should hear something the middle of this week, well customer services have just rung & told me to go to my local dreams store pick a matress to the equivalant value of the old one & they will replace it, after all the negatives i felt it was only fair to dreams to put up a positive review for them as i feel they have done everything so far to honour the agreement, i will keep you all posted on the progress from here on.
steve