PC World intimidation

IvanOpinion

dragonsoup wrote: »

Really? How about someone who is quite happy to tell his mate about the chap who's just bought a 42" plasma then - Oh and by the way the address is....

Come on, think about what you are saying, this is typical of the sort of argument that fuels unecessary paranoia in society .. you could put exactly the same argument forward in relation to any delivery or mail order company (are you seriously going to say that you could not risk telling an ebayer where to post the product you just bought to .. or gawd forbid that Dixons online forces you to tell them where to deliver your order to).

Someone interested in such things is more likely to get enough information by driving through a neighbourhood looking for the packaging sitting beside the bin. Alternatively they just revisit the house they robbed a month beforehand because it is likely to have loads of lovely new goods in it.

There is no NEW risk in giving someone your name and/or addresss.

Ivan

dragonsoup

IvanOpinion wrote: »

Come on, think about what you are saying, this is typical of the sort of argument that fuels unecessary paranoia in society .. you could put exactly the same argument forward in relation to any delivery or mail order company (are you seriously going to say that you could not risk telling an ebayer where to post the product you just bought to .. or gawd forbid that Dixons online forces you to tell them where to deliver your order to).

Someone interested in such things is more likely to get enough information by driving through a neighbourhood looking for the packaging sitting beside the bin. Alternatively they just revisit the house they robbed a month beforehand because it is likely to have loads of lovely new goods in it.

There is no NEW risk in giving someone your name and/or addresss.

Ivan

Indeed but it is an extra risk that you don't need to take so why take it - (unless you are Jeremy Clarkson and trying to prove a point that is! )

The police warn about leaving the empty boxes for desireable products outside your house.

uktim29

dragonsoup wrote: »

Indeed but it is an extra risk that you don't need to take so why take it

Like Ivan says think about what your saying. Right some bloke wants to steal a plazma TV, well they'd have to want to/be interested if what you say is correct. Would they stand in queues to listen to address's? If they actually wanted to do that they'd just follow that person home to see where they live.

You may as well never leave your house just incase it's today you get run over by a bus. People must know this deep down which makes it look like people are more interested in looking for something to have an argument about in a shop rather than actually really be worried about something.

If you disagree with me I'll quickly point out to you before you reply that there is a remote chance that when you press the buttons on your keyboard that something has gone wrong with it and you might get electrocuted, why take the risk?

scaldyflash

Sorry Ivan I have now realised the error of my ways. Next time I am out shopping I will just do exactly as the shop assistant says. It is obvious that they are always right and I/we the customer is always wrong. Why should I care when I come across a shop assistant who is programmed to demand a name and address and cannot understand resistance to the idea ! Also why should I care when I am accused of being a criminal when I refuse to do something which I am not required to do ? I'm sure you would not mind at all being called a criminal when you're out and about minding your own business ! Hey lets all just give in and do as we are told all the time it would make life so much easier.

Oh and I am not a serial complainer in fact I always make a point of praising good service but by the same token I will not tolerate crap service or ignorance.

One other thing, I always keep receipts and even if it does fade most companies will accept bank/credit card statements as proof of purchase.

Come on Ivan don't just give in, stand up for yourself woman

Freddie_Snowbits

Personally I use the name of Fred Bo11sock, of an old address. Just wondered if they actually mail there!

dragonsoup

uktim29 wrote: »

Like Ivan says think about what your saying. Right some bloke wants to steal a plazma TV, well they'd have to want to/be interested if what you say is correct. Would they stand in queues to listen to address's? If they actually wanted to do that they'd just follow that person home to see where they live.

You may as well never leave your house just incase it's today you get run over by a bus. People must know this deep down which makes it look like people are more interested in looking for something to have an argument about in a shop rather than actually really be worried about something.

If you disagree with me I'll quickly point out to you before you reply that there is a remote chance that when you press the buttons on your keyboard that something has gone wrong with it and you might get electrocuted, why take the risk?

You are welcome to your opinion - however as far as I'm concerned they have no right to my personal details so they are not getting them. You of course can please yourself.

scaldyflash

Freddie_Snowbits wrote: »

Personally I use the name of Fred Bo11sock, of an old address. Just wondered if they actually mail there!

In future, I have decided that my postcode will be; SW1A 1AA, house number 1, surname Windsor, initial P.

That'll confuse them (or will it !)

Blacksheep1979

d123 wrote: »

and you have the right to call yourself John Smith of 1 High Street or even Prince Poppy Utopia :rolleyes:

There is no legal obligation to give any retailer your correct details in these circumstances.

I normally give my old address and post code of 10 years ago with whichever name comes to mind at the time (I think I was Mr Andy Capp last time I was in PC World).

and not that they could afford me working for them but I'd be calling the police as your given name and name on the credit card wouldn't match

d123

Blacksheep1979 wrote: »

and not that they could afford me working for them but I'd be calling the police as your given name and name on the credit card wouldn't match

except, in the UK you can go by any name you wish. Professional name on CC but socially you call yourself Willy Wonker, nothing illegal in that.

IvanOpinion

scaldyflash wrote: »

Sorry Ivan I have now realised the error of my ways. Next time I am out shopping I will just do exactly as the shop assistant says. It is obvious that they are always right and I/we the customer is always wrong. Why should I care when I come across a shop assistant who is programmed to demand a name and address and cannot understand resistance to the idea ! Also why should I care when I am accused of being a criminal when I refuse to do something which I am not required to do ? I'm sure you would not mind at all being called a criminal when you're out and about minding your own business ! Hey lets all just give in and do as we are told all the time it would make life so much easier.

Lets get something straight .. I have never argued against your right not to give your details ... what I have questioned is whether there is another side to this story. You claim you were accused of being a criminal, we only have your word for that, maybe that is your interpretation of the cashier informing you that it is to prevent misuse of credit cards. Our parents and grandparents fought so that we could have rights and quite honestly some people are looking for excuses and situations in which they can make a scene and exercise them.

YOUR_WORDS wrote:

I would like an apology and I would strongly recommend that staff (Particularly in the Luton branch) are advised of customers statutory obligations and rights. I would also like an explanation as to why this happened

THEIR_RESPONSE wrote:

First and foremost i would like to apologise for the manner in which you were dealt with by the Luton store.
:
Due to the vast amount of details on the database, the store staff will ask for your name and address, when trying to locate a copy of your receipt the primary searches are on either your surname or postcode. Naturally we do not promote aggressive behaviour and steps will be taken to ensure that this type of incident does not reoccur in the future.

So secondly you asked for an apology, advisement of staff and an explanation ... you got an apology, an explanation and an assurance that this would be addressed .. if you wanted more then you should have asked for more ... if you ask for an apology then you have to be willing to accept it when it is given. bTW this is not a proforma repsonse but shows that somebody read your letter and has responded to the points you requested them to.

Oh and I am not a serial complainer in fact I always make a point of praising good service but by the same token I will not tolerate crap service or ignorance.

Without hearing the other side of the story maybe the cashier has the same attitude thinking what an ignorant customer ... we just don;t know.

One other thing, I always keep receipts and even if it does fade most companies will accept bank/credit card statements as proof of purchase.

That is true. I notice your use of 'some' and should also point out that if it is not an exact match on price then it does not have to be accepted as proof (so you might need to remember what else you bought at the same time).

Come on Ivan don't just give in, stand up for yourself woman

I think you will find it is the ones doing all the whinging and gurrning that are the big girls blouses .. a real man would have said 'stuff it' and walk out

ivan