PC World intimidation

aardvarkuk

I would of left all the stuff there and walked out.

robnye

i thought you where going to send the letter.... not email them?

would you have got a different response if sent by letter?

codger

Shame, OP. You missed an opportunity to walk away with the entire contents of the Luton store. You only needed to obtain the names and addresses of a couple of other people in that queue, and there you'd have witnesses to slander.:j

Bigger shame about PC World though. Our local store is nothing like that Luton one: any of the staff I've ever dealt with, they've always been first rate.

But I only pop into PC World for specific items at specific sale prices, otherwise there's no point in using them. Comet is next door to them where I live, and Comet is superior in every way.

Interesting to see that in the latest issue of PC Pro magazine, the 2007 Customer Satisfaction Survey rates PC World at the bottom, and its 'Advent' computer brand, ditto.

mrbadexample

You wrote a letter complaining about the service you received, and requested an apology.

You received a reply thanking you for bringing the matter to their attention, and an apology.

What more did you expect?

Optimist

mrbadexample wrote: »

You wrote a letter complaining about the service you received, and requested an apology.

You received a reply thanking you for bringing the matter to their attention, and an apology.

What more did you expect?

I have to agree with this response. I'm not sure what more you were expecting from PC World at this point.

Mr_Pedant

vikingaero wrote: »

Before Mr Pedant pops up, we all have valid TV licences.

Damn.

Torby

straightforward case of data collection....I am also convinced that PC world staff OR any in the DSG group will NOT go and look for a copy of a receipt for you if you return a faulty item (and have lost or misplaced your receipt) but the fact this is what they tell you at time of purchase may come back to haunt them....lol

tamarto

mrbadexample wrote: »

You wrote a letter complaining about the service you received, and requested an apology.

You received a reply thanking you for bringing the matter to their attention, and an apology.

What more did you expect?

If it was me i'd expect a slightly more personalised reply especially as several points made in the original letter were ignore, i.e the fact he was called a theif.

uktim29

tamarto wrote: »

i.e the fact he was called a theif.

Am I the only one here who's been thinking all along that it was suggested that they need those details as part of a gaurentee (I know it could be made up/doesn't really help) that the card will then be likely to genuine, rather than the words "you are a thief", "that card is stolen" were used?

mrbadexample

tamarto wrote: »

If it was me i'd expect a slightly more personalised reply especially as several points made in the original letter were ignore, i.e the fact he was called a theif.

Well, in my experience you get what you ask for. If the main issue was that the cashier suggested he had a stolen credit card, then this should have been the main focus of the letter.

If the OP wanted a specific response to each individual point, then the letter should have explained this. i.e.

I would appreciate your comments regarding the following matters arising from my visit to your store:
1. The unwarranted request for my personal information.
2. The cashier's insistence that I was in some way obliged to give this information.
3. The cashier's suggestion that I was using a stolen credit card.

etc.

Write a generic letter, get a generic response. Personally, I don't think the reponse was unreasonable. I appreciate we all have different expectations, however.