PC World intimidation

robbirroy

When giving out any personnal information you should always ask yourself 2 questions

1) Do I need to give out this informatin

If the answer to 1) is YES, then

2) What are they going to use this information for.

As, in this instance, the answer to question 1) is NO, then question 2) doesn't come into it.

uktim29

IvanOpinion wrote: »

I have to say that we have heard only one side of this story and I would agree with MrBadExample ... an apology was asked for and an apology was received. I would personally put a line under this.

ivan

I think the serial complainers on here though would have prefered if it was written in blood.

robbirroy wrote: »

When giving out any personnal information you should always ask yourself 2 questions

1) Do I need to give out this informatin

If the answer to 1) is YES, then

2) What are they going to use this information for.

As, in this instance, the answer to question 1) is NO, then question 2) doesn't come into it.

Or 3) It's their way of doing things which they are intitled to do so if you don't like it why don't you just go somewhere else?

robbirroy

uktim29 wrote: »

Or 3) It's their way of doing things which they are intitled to do so if you don't like it why don't you just go somewhere else?

Why do you beleive that they are entitled to do this? Just curious as you seem to think they are.

They do not require this information, and are just using it to build up a nice little DSG database.

Have a look on PC worlds website, heres why they want your details

"We would also like to inform you of various promotions, goods and services that may be of interest to you. These would come from any of our chains, including PC World, Dixons, Currys and Partmaster Direct, from our affiliates including The Link, or from carefully selected third parties. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology."

Apart from legal obligations, or phone contracts etc, you do not have to supply that information. DSG know it, and most of use know it.

Iamthesmartestmanalive wrote: »

If you dont like their terms of sale dont contract

Contract law allows a party to a contract to input any term they wish as long as it doesnt breach law or is unfair

But as you know a contract is a two way thing, and contracts are negotiable.

The fact that I was told by the manager he could lose his job by NOT having my home address is just a joke. They pressurise you to provide this information, even though they have (mostly except for tvs etc) no legal right to have it.

uktim29

robbirroy wrote: »

Why do you beleive that they are entitled to do this?

It's not believe, it's fact.

robbirroy

uktim29 wrote: »

It's not believe, it's fact.

OK. As I don't beleive in the wallet inspector either, point us to the fact.

uktim29

robbirroy wrote: »

OK. As I don't beleive in the wallet inspector either, point us to the fact.

It's not against any law.

Thats the fact, even if you don't agree to concept. Your confusing what you think people/companies should or shouldn't be able to do with what they can actually do.

Garetha

I think you should have asked all the others in the queue for their names and addresses so you could contact them for evidence of the way you were being treated ....
.... erm .... unless they felt the same way as you about sharing their name and address ....
oh dear - back to the drawing board!

only joking - you witnessed typical DSG customer non-service

IvanOpinion

robbirroy wrote: »

Why do you beleive that they are entitled to do this?

I owuldn't say they are 'entitled' to it but I can see no harm in them having it. People have gone absolutely paranoid over things like their name and addresss (both of which are in the public domain).

As an example
Customer: 'I bought this a year ago and it has broken'
Store: did you buy it here
Customer yes
Store: Do you have the receipt
Customer: No, I have lost it and I do not have to supply it
Store: What is your postcode and name and I can look it up for you
Customer: I didn't give it to you
Store: Do you have a credit card bill or something to show you bought it
Customer: no
Store: so how do I know if and when you boought it here
Customer: are you calling me a liar?
Store: No but we need proof it was bought here and when
Customer: are you calling me a liar?
Store: tough mate you are out of luck, try the manufacturer


Also always remember that no customer is entitled to buy anything from any shop. The shop can refuse to sell them anything they want to.

Ivan

Rob50k

Got to say not mad keen on loads of companies having names and addresses, even the govment departments burn them to dvd and then loose them.
PC world is overpriced and rarely do i buy from them unless I use them for their price promise which gives you a further 10% of if the same product is cheaper elsewhere the match it and knock another 10%, i have nobbled them for extra pennys of memory cards etc.
On the whole PC world's service is very poor and shoddy information.
I would suggest using a company called Novatech they are based in Portsmouth and Bristol, have supurb staff who know everything, they prices are very seldom betered and their own branded products are exceptionally well put together. go have a look at http://www.novatech.co.uk
I don't use their delivery as the portsmouth is just down the road but i am told by others it is good aswell.

dragonsoup

IvanOpinion wrote: »

I owuldn't say they are 'entitled' to it but I can see no harm in them having it.
Ivan

Really? How about someone who is quite happy to tell his mate about the chap who's just bought a 42" plasma then - Oh and by the way the address is....