Gas cooker 'may not be installed in flats' - why not?

bob_a_builder

This sounds like something that might have come about as a result of Ronan Point - can it really have take 30 years to address the issue

toffeegirl

margaretclare wrote: »

There appears to be no problem - as the reference above says, new rules don't apply until 1 January 2008.

I am a bit confused..... 1 January 2008 is in the past......

margaretclare

toffeegirl wrote: »

I am a bit confused..... 1 January 2008 is in the past......

You're right. I was reading from the pdf. documents quoted above.

GD has talked to everyone at the council's Housing Dept and Technical Services and she has been assured that provided she gets it in pronto it will be fitted for her. Apparently this upgrading work was planned for last year and they are treating it as if we were still in December.

Consequently, it's being delivered next Wednesday and the kitchen fitters who'll still be on site will install it for her.

Margaret

toffeegirl

Excellent... just checking.....

margaretclare

This is an update on my GD's gas cooker which I ordered from Dixon's for her.

I paid what I thought was full price for a cooker that is 'fit for purpose' i.e. a cooker is supposed to cook! I also paid £9.98 to have her old cooker taken away and scrapped.

Neither of these happened.

Her cooker arrived without the pipe at the back that actually fits into the gas supply - a bayonet fitting? The bloke who delivered it said that he would take her old cooker downstairs and leave it outside the door, she could take the pipe off the back of the old cooker and get someone to fit it for her.

Given that I am 250 miles to the south of where she lives, she was on the phone to me on Wednesday afternoon. What the h*** could I do? She phoned Dixon's and eventually got through to a Customer Services Manager at her nearest Curry's (Dixon's are apparently part of Curry's, didn't know that) who said 'leave it with me'.

The old cooker was apparently collected Friday morning, arranged by the Curry's manager, Tom, that was after bits of it, like the grill-tray, had been nicked - it's that sort of an area. I was enraged, because I paid for it to be taken away and scrapped, not left outside the door! Also, it was impossible to remove the pipe from the back of the old cooker.

She also got the Housing Liaison Officer of her council on the phone (it's a council flat) and the council workmen will do the installing for her. Failing that, she'll pay £40 for a CORGI-registered gas fitter that she knows of, to fit the pipe and install it for her.

There's a lot here which I think is completely wrong. I ordered that cooker from Dixon's 'in good faith' assuming it would be 'fit for purpose' i.e. a cooker should cook! I also paid for it to be complete, not missing an essential part i.e. a connection pipe. I paid for the old one to be taken away and scrapped, and that didn't happen until 2 days later and after about £5 of calls on GD's mobile. I don't think any of us should have to pay extra to have it fitted.

It would have been all the same if GD had been at home with a houseful of kids to feed and waiting to cook an evening meal. As it is, she still can't use her kitchen until the council team have finished, which won't be until early next week. But as far as Dixon's were concerned that's irrelevant - a cooker should cook!

Any comments, MSE-ers?

Margaret

Gorgeous_George

You bought a cooker and that was delivered. You didn't pay for the connection pipe or any of the other pipework in your GD's house for that matter. Providing the bayonet fitting would add cost and would not be required most of the time.

You may have a justifiable claim for £5 or £10 to compensate for the phone calls although it is not the stores fault that she used an expensive mobile.

GG

margaretclare

Thank you, George.

We have now spoken to someone at Dixons Customer Services who says that the new legislation says that a gas cooker must NOT be delivered with the connecting pipe, because of safety considerations. I should have been told at the time I ordered the cooker that this was the case, and I should have been given the option of having a qualified gas fitter from Dixons, or approved by Dixons, who would have arrived the same day and done the fitting, a 2-minute job apparently, but it would have cost an extra £48. Had I known this at the time, of course I would have paid this along with the cost of cooker, and GD could have had her cooker working the same day.

The person who told GD to take the old pipe off the back of the old cooker was apparently talking dangerous nonsense. The old cooker should have been taken for scrap, which is what I paid for. If we'd gone to Currys for the same model cooker, apparently the removal and scrapping is free, but Dixons, which is part of Currys, make a charge for it.

The Customer Services person we spoke to this morning says that instructions have now gone out to all the delivery drivers NOT to say what was said to my GD about taking the old pipe off, because it's illegal. In addition, instructions have now gone out to inform customers when they buy an appliance that the purchase price does NOT cover fitting, or the pipes necessary to do the fitting. We got a bit of an apology - 'in mitigation, the legislation is so new....' that's what we were told.

It appears that a council-approved gas fitter will now fit GD's cooker early next week.

I just wish it had all been explained to us earlier - it has caused such a lot of hassle, and it sounds to us as if we weren't the only ones.

Margaret

sherer

Hi

I'm in the same sort of boat here. I bought a hob from Currys that didn't have an FSB in Decemeber. They never told me when they sold it that it had to be installed by 1st Jan. I wasn't able to get it installed in December and then went on holiday until January. They came back to install my hob last week and informed he it can't be installed as it doesn't have an FSB. This was from their CORGI engineer.

From reading the above it seems as I bought this in December it should be covered by the waiver. I've just been on the CORGI website but that as no real info on it that I can see, although I printed off the IGEM document.

Can anyone confirm the current situation as I don't want to pay any more money for a different gas hob

Canucklehead

Good afternoon: Call CORGI and ask them about the current position...nothing appears on the installers' section of the site. http://www.trustcorgi.com/contact/contactus2.htmx

HTH

Canucklehead

derrick

CORGI contact details

http://www.trustcorgi.com/contact/contactus2.htmx

Contact Numbers
General Reception - 0800 915 0480
Membership enquiries & consumer advice - 0800 915 0485