Toluna Discussion (merged)

sarahs999

I'm averaging a £10 voucher a month at the moment. Which is not terrible compared to some others. It's just that you have to wait so long for the vouchers. But iof course if you keep going, you'll always have a voucher about to arrive, even if it's from months ago.

grotbags19

butterfly2001 wrote: »

where do you find the email address for toluna point issues?

Here is the link you need. It's at the bottom of the home page under contact us. hth

Biggles

LizCK1 wrote: »

Emailed Toluna about some missing points last week and the reply came back saying they don't make mistakes as points are added automatically. Judging by the posts here I think a few people here might disagree with that

That's their standard answer, they can't accept that their software is infallible.

I'm most meticulous about filing away emails as 'completed' only after I've finished the survey, and several times they've come back and told me I'm wrong and I didn't complete it.

I'm particularly p*ssed about the recent 20,000-point one. I spent maybe two hours going through it, in three or four half-hour sessions (which it tells you it can cope with). I got to the end and it said I hadn't qualified!! They tell me I did it in less than half an hour (which would have been impossible), so I clearly didn't give it enough attention. Obviously their duff software only logged the last session and didn't link them together. I wonder how many other people have got brushed off. I'm not giving up on this one, though.

Luckyone

Anyone else having trouble logging in today. I put the usual name & password, its so slow that I keep getting timed out Its the only slow site so I know its not my connection

davester

Yes its slow and time to time it does time out or get the error message, The site is certainly unstable as its quite a regular occurance.

Luckyone

Thanks Davester,

Still can't get in at least its not me then

sarahs999

Was that the crisp one? There's a big coversation about it further up the thread if so. We all got credited in the end, you should too.

Biggles wrote: »

That's their standard answer, they can't accept that their software is infallible.

I'm most meticulous about filing away emails as 'completed' only after I've finished the survey, and several times they've come back and told me I'm wrong and I didn't complete it.

I'm particularly p*ssed about the recent 20,000-point one. I spent maybe two hours going through it, in three or four half-hour sessions (which it tells you it can cope with). I got to the end and it said I hadn't qualified!! They tell me I did it in less than half an hour (which would have been impossible), so I clearly didn't give it enough attention. Obviously their duff software only logged the last session and didn't link them together. I wonder how many other people have got brushed off. I'm not giving up on this one, though.

Biggles

sarahs999 wrote: »

Was that the crisp one? There's a big coversation about it further up the thread if so. We all got credited in the end, you should too.

No, I did read that, that was a 25-min survey for 12,000 points. Like I say, this was an 80-min survery for 20,000 and I've already been told I won't get any. BUT I can do it again if I promise to do it more carefully! They know what they can do with that offer.....

Daisy_Bell

Biggles wrote: »

I'm particularly p*ssed about the recent 20,000-point one. I spent maybe two hours going through it, in three or four half-hour sessions (which it tells you it can cope with). I got to the end and it said I hadn't qualified!! They tell me I did it in less than half an hour (which would have been impossible), so I clearly didn't give it enough attention. Obviously their duff software only logged the last session and didn't link them together. I wonder how many other people have got brushed off. I'm not giving up on this one, though.

I did the 80min one in about four sittings. (That's after I wrote to them about the first invitation link not working and they sent it again) Anyway, it must have been right at the end, when I got a 'Page Cannot Be Found' error message. So...I dunno whether I've completed this survey or not! I shall be hopping mad if I haven't! :mad: When I clicked on the link again, I got the same error message, but then after I'd waited a while (and cleared out my 'Temp' files cache) the page said I had completed the survey. It remains to be seen I suppose! I contacted Toluna about it and explained what had happened, so watch this space!

Daisy_Bell

Originally Posted by Jordii
"Just to let you know, you are not allowed to discuss pinecone on here, it is against their terms and conditions, and you could get removed from the panel...."

Well it was only a general question I asked and only because their FAQs are so incomplete. I did not divulge anything about their surveys or trials. That would have been unethical. Anyway, I did receive £3 of luncheon vouchers in the end, but would rather have had it paid into PayPal. Now that's hardly breaking any rules, just to say that is it?