[DVD] Harry Potter 1-5 Limited Edition Gift Set - £16

feefeegabor

Anyone getting anywhere with Play.com? All I seem to receive is rude emails. This is the last one -
Dear Fiona,

You will not be receiving this item at the price of £16 for reasons
specified previously.

Kind Regards,

Play.com

The one before said this -

Dear Fiona,

Thank you for your email.

We do not have a contract with you until the item is shipped out.

Apart from this we reserve the right to cancel orders that have been
placed when the price is incorrect.

http://www.play.com/HOME/HOME/6-/Help.html?page=terms

Terms and conditions paragraph 24.

Kind Regards,

Play.com

I am on the verge of getting up as I am getting nowhere and it's beginning to wind me up now! Would like to hear if anyone did get it after they had taken the money - I hope someone out there was lucky (even it if wasn't me!).

Luis-FlightManWithAPlan

feefeegabor wrote: »

Anyone getting anywhere with Play.com? All I seem to receive is rude emails. This is the last one -
Dear Fiona,

You will not be receiving this item at the price of £16 for reasons
specified previously.

Kind Regards,

Play.com

The one before said this -

Dear Fiona,

Thank you for your email.

We do not have a contract with you until the item is shipped out.

Apart from this we reserve the right to cancel orders that have been
placed when the price is incorrect.

http://www.play.com/HOME/HOME/6-/Help.html?page=terms

Terms and conditions paragraph 24.

Kind Regards,

Play.com

I am on the verge of getting up as I am getting nowhere and it's beginning to wind me up now! Would like to hear if anyone did get it after they had taken the money - I hope someone out there was lucky (even it if wasn't me!).

Well thats not very polite of them!

I think you might be better phoning and explaining.I didnt recieve a reply from my email I think due to stating I had been told on the phone I WILL recieve the item and that it WILL be sent this week,which is true,as I did! Plus the money had been taken out and stated as posted so even tho their terms say they dont have a contract with you till email confirmation this to me is a grey area as its not Uk law,plus on my account it did say posted......

feefeegabor

Thanks for your help, Luis.
Yes, on my account two it showed up for two days as "posted" and they took the money from my account. Maybe I will phone, it's worth a try, and thanks again for your advice. Much appreciated.

thelurch

If they took the money out of your account for the £16 as per the price on the website they then formed a contract with you at that point. FACT.

Up until that point they can refuse to sell it to you at that price as it is only "an invitation to treat" which means that they invite you to buy at an advertised price, albeit a misprice but if they take money then they are accepting your offer for the product at that price.

It does not matter what their T&Cs say, thats the law.

Lots of misprices appear on here all the time but very few of the companies actually debit the money before cancelling.

For those who are in this situation (money taken, order cancelled ) phone consumer direct , which is the new name for the consumer part of trading standards and register a complaint about it. they will take it up on your behalf.

I ordered this boxset but unfortunatly they didnt take the money so I have no case.

Luis-FlightManWithAPlan

Thanks for clearing that up Lurch )

I just re checked my account again and its now processing....again.....

feefeegabor

thelurch
Thanks so much for your help and advice on this one. I have sent an email form off to Comsumer Direct so will wait and see.

IJ_UK

received mine last friday and was only invoiced for £16

Luis-FlightManWithAPlan

Whey hey!!!!!

Its finally been despatched! Got the email today and it appears to be back in stock on their main site!!

fuzzgun19

..and the price has gone down from £64 something to £51.99 again..

Do play.com always mess about with their prices constantly?

Luis-FlightManWithAPlan

fuzzgun19 wrote: »

..and the price has gone down from £64 something to £51.99 again..

Do play.com always mess about with their prices constantly?

I have found they put the price up when things have gone out of stock,no idea why!