NatWest needs IT staff

flaneurs_lobster

It's not that hard, Google "how to activate a NatWest credit card".

App

Online

Phone

Chip & PIN

born_again

This is all do do with the change over from Mastercard to Visa. After a certain date, all M/C will have to cancelled. As they are no longer a M/C issuer. Nothing to do with IT team. All they will have done is set the dates as per agreement with M/C 🤷‍♀️

So perhaps your issues lies with Royal Mail & failure to deliver your new Visa card. 👍

Maegi

https://forums.moneysavingexpert.com/discussion/comment/82085711#Comment_82085711

Are RBS/NatWest moving across to Visa like LBG?

https://www.natwest.com/credit-cards/natwest-nectar-credit-card.html

flaneurs_lobster

Unlikely, they only moved 16M cards from VISA to MC 4 years ago.

They do have some products using VISA like the old Sainsburys/Nectar card you refer to and the VISA Travel Reward card.

Probably others too.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82088213#Comment_82088213

Unless AI is now deliberately including typos and grammatical errors to make it more 'human' then the OP was not AI-generated.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82088224#Comment_82088224

Cora is NatWest/RBS/Ulster's chatbot.

My attempt at figuring out the WF reference is upthread (and likely wrong).

sausage_time

https://forums.moneysavingexpert.com/discussion/comment/82088224#Comment_82088224

Cora is the NatWest/RBS AI bot.

https://www.rbs.co.uk/business/frequently-asked-questions/Bank-accounts-and-supporting-info/general/what-is-cora.html

It is sometimes useful, but as often as not I need to "chat" to a real person.

The Wells Fargo reference (and the "near Aldi" response from @Maegi) do seem a bit strange to me. Perhaps the OP meant some courrier company and mixed up the names?

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/82088239#Comment_82088239

Wells Fargo had a fleet of stagecoaches that delivered mail (along with people) in the old West.
Years ago went to a few of their museums.

Maegi

https://forums.moneysavingexpert.com/discussion/comment/82088239#Comment_82088239

That's my local Wells Fargo branch when in Florida.

Although, I mostly use the local Wawa as it has fuel, nice coffee and a surcharge free ATM.

The OP was very likely AI as it's unlikely a human would confuse UK and US banks unless operating in both markets.

etienneg

The usual advice about not being left without a useable credit card if things go wrong is to get a second credit card. That way a molehill remains a molehill and doesn't grow into a mountain. Lots of problems have a simple work around that you can do yourself - much better than relying on others, particularly organisations with chat bots!