Santander Edge Saver ended

bioboybill

Thanks for the comments. I have tried withdrawing the money. It says "success", but the money doesn't move. Sandi said the money would move into my Edge Current accounts. It didn't. CS have suggested I transfer it across myself. That fails too. I have chatted to 3 different CS. They gave me contradictory advice, and nothing has worked. Tomorrow is day 8 since I requested closure. Maybe it will happen tomorrow. Not holding my breath.

masonic

https://forums.moneysavingexpert.com/discussion/comment/82117351#Comment_82117351

At the risk of stating the obvious, money moves instantly from an active Edge Saver account, whether you transfer internally to the current account of an external recipient. It seems like Sandi has done something that has caused the account to be frozen or in some limbo state between open and closed. It will probably need escalating beyond tier 1 customer support as it is a very unusual scenario.

allegro120

https://forums.moneysavingexpert.com/discussion/comment/82117351#Comment_82117351

Internal transfers failure suggests that their computer is broken. In my experience Santander internal transfers are always instant. It could probably be IT department's job to solve this problem.

Mine matured on 21st Aug. New one was opened on 25th. 2 working days. I followed a normal procedure - empty the account, ask Sandi to close, check the app twice a day, open the next one as soon as the old one is no longer displayed. This is my 7th Edge Saver, so far my renewals varied from same day to 3 working days.

GeoffTF

https://forums.moneysavingexpert.com/discussion/comment/82117351#Comment_82117351

It has been suggested that you need to move the money out of the Edge Saver before you close the account. I followed that advice. I also followed the advice (at the time) to phone up to close the account rather than use Sandi. It was still a week before the account was closed though. Others have been more lucky.

NameWithheld

My Edge Saver end date is approaching. Has anyone tried the Upgrade Account method rather than the Close Account method.

There is an option in the app to upgrade my Edge Saver to an Easy Access Saver paying 2%. Presumably after that I could either upgrade again to an Edge Saver or open a new Edge Saver?

friolento

https://forums.moneysavingexpert.com/discussion/comment/82129840#Comment_82129840

upgrading doesn’t offer you an option for another Edge Saver, as you still got one. You need to do as before- ask them to close your Edge Saver. Then open a new one.

Middle_of_the_Road

https://forums.moneysavingexpert.com/discussion/comment/82129840#Comment_82129840

Have you tried to upgrade the edge saver? When I tried it, it was not possible.

molerat

Emptied account 23.45 Wednesday after interest had been added and asked Sandi to close account. Account gone this morning and 38p interest added to current account.

Bobblehat

https://forums.moneysavingexpert.com/discussion/comment/82132760#Comment_82132760

I thought I'd add my experience of renewing one of my two Edge Savers today, as the yearly high rate was about to drop. All times are approximate …

10:30 Phoned to ask the best way to transfer the balance from the Edge Saver to my Everyday CA etc etc.

10:35 Got through to advisor and they transferred the balance to Everyday CA immediately, set-up closure of Edge Saver, set-up closure interest to be transferred to Everyday CA. Advised me the closure could occur today 😀

12:30 Closure interest appeared in Everyday CA.

12:31 Edge Saver disappeared from Online Banking.

12:35 New Edge Saver applied for, application reference received.

13:00 New Edge Saver appeared in Online Banking.

13:01 New Edge Saver funded with £4000 from Everyday CA.

Job done! That's pretty good going for Santander … I raise my Bobblehat to them!

fuzzzzy

https://forums.moneysavingexpert.com/discussion/comment/82133121#Comment_82133121

That was quick! I phoned yesterday to ask them to close my edge saver, having transferred the full balance to my easy saver. I was told it would take up to 2 working days to close and disappear from online banking. I was hoping it would be gone today but it's still there. 😪. I will check again later.