Santander Edge Saver ended

20122013

I am looking to open another Santander Edge Saver account, please can someone remind me how to do this so I can open another ? I think the last time I did it was via the phone and wait for the account to be closed and reapplied?? Is this the way to do it or quicker to do it via chat bot, please?

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/6675210/santander-edge-saver-ended

Your method's right and yes you can ask for the account closure by chatbot.

Wouldn't say it was quick though, today is day six since I asked.

20122013

https://forums.moneysavingexpert.com/discussion/comment/82059689#Comment_82059689

Maybe closing over the phone would be quicker?

subjecttocontract

It takes up to 5 working days .....that doesn't include weekends.

https://forums.moneysavingexpert.com/discussion/comment/82059689#Comment_82059689

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82059697#Comment_82059697

I'm aware of what constitutes a 'working day'. I'm sure it'll all be done tomorrow, which will be 5 working days since I made the request.

Neil49

It took me 2 attempts via the chat bot. I waited over a week for the closure and nothing happened so I repeated the request which took 5 working days to action.

ToastLady

Took me 3 attempts via chat bot which all failed but managed on 4th attempt. In future if it doesn't work with chat bot first time round, will call them instead as recommended by a member (sorry forgotten name).

GeoffTF

I read the recommendations to close my Edge Saver by phone. I called the Select line from my registered mobile phone number on a Sunday, and got through remarkably quickly. I only had to pass Voice ID. My account was still open on Thursday morning, but was closed on Friday morning. The new Edge Saver opened instantly. Do not forget about the new Regular Saver, which pays 8% and allows early access.

20122013

https://forums.moneysavingexpert.com/discussion/comment/82059886#Comment_82059886

I will call Edge Saver and wait for the account to be closed and then open another.

Thanks for the reminder about the new Regular Saver 8%.. (great news).

FishInGlass

My Santander account bonus rate ended on Sunday 28th June and I was quite surprised to see the interest already there rather than having to wait until the following day. I emptied it into another Santander account and I then used the chatbot to request closure. The was actioned the following Thursday ie on the 4th working day and I was able to open a new account immediately after that. I wasn't going to call customer services as the chat said to allow 5 working days. Slower than last time but not worth chasing unless they don't meet their 5 day target IMHO.

GeoffTF

https://forums.moneysavingexpert.com/discussion/comment/82060245#Comment_82060245

I phoned my request in on the same day and my Edge Saver was not closed any faster.