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Refund withheld illegally
Comments
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As advised an LBA sounds like the way to proceed.
Things that are different: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid0 -
Do you have an invoice to show what you were paying for and how to pay? Also when you made the payment what info did you give your bank (they MAY be some use to you in reclaiming the payment). What was the reason for cancellation? It's hard to say you are rejecting it under customer protection regs if it was never delivered. As someone previously asked was this an ebay order or a classified ad?
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allow consumers to cancel distance orders without having to offer any sort of justification…
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Yes I have an invoice which requests payment by bacs.
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ukstatics.com - site can't be reached per my computer.
UK Statics LTD was dissolved October 2025.
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OP seemingly meant .co.uk not .com
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https://ukstaticsltd.com/
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Think that is different company
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Yes, OP has subsequently clarified since I posted!
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It appears they have both links.
In . Com click on Facebook link
Facebook link shows . co.uk
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