Missed Ryanair Flight

Vitor

I can understand why they were upset, especially if the phone had genuinely become stuck in the security equipment. However, once the gate has closed, Ryanair are very unlikely to make exceptions, and 8 minutes late is still late for boarding purposes.

The possible complaint is probably with the airport/security contractor rather than Ryanair, but proving recoverable loss may be difficult. The hard lesson is that phones, passports and boarding passes need to be checked immediately after security, before moving away.

la531983

How does a phone get "stuck in the equipment" when all belongings go into grey or white plastic boxes about three foot wide, two foot long, and eight inches high?

Something isnt scanning here.

screech_78

There are still some airports that require phones and iPads etc to be removed from bags and put in the trays. Regardless though, I can’t see how Ryanair (or even the airport) are at fault in any way. It would be your daughter’s responsibility to ensure they wee at the gate on time. It’s also your daughter’s responsibility to ensure they have all their personal items.

As an aside, arriving at an airport 2 hours before a flight is cutting it fine imo. I always aim for 3 hours.

daveyjp

https://forums.moneysavingexpert.com/discussion/comment/82041197#Comment_82041197

A problem if baggage drop and check in doesn't open until 2 hours before departure.

Isthisforreal99

https://forums.moneysavingexpert.com/discussion/comment/82041201#Comment_82041201

Exactly this, as seems to be the Ryanair way.

screech_78

https://forums.moneysavingexpert.com/discussion/comment/82041201#Comment_82041201

A fair point. I’ve never flown Ryanair so I didn’t realise that they only open bag drop 2 hours before. Seems like a receipt for disaster in peak when security queues are much longer.

I see no claim though. Daughter should have checked she had everything before leaving security.

Alderbank

https://forums.moneysavingexpert.com/discussion/comment/82041188#Comment_82041188

If it's the only item in a tray as you describe then it would be very unlikely.

However in the real world, travellers often put jackets, scarves, etc. in the tray first and small light objects like wallet or phone on top of clothing. Those items then get swept off the top of the tray by the rubber brushes when they enter the scanner.

If the OP is in Scotland, Edinburgh is the only airport Ryan Air uses to fly to Malta. EDI specifically warn travellers to put small light objects together in a plastic bag in the tray first and clothing, carry-on bags, etc. on top of them. Other airports might be similar.

screech_78

https://forums.moneysavingexpert.com/discussion/comment/82041206#Comment_82041206

I flew from Edinburgh last week and they asked that nothing was removed from your bags and all liquids and electronics remained in bags. Was the same at Glasgow last year due to new scanners.

Isthisforreal99

https://forums.moneysavingexpert.com/discussion/comment/82041206#Comment_82041206

Not anymore they don't as they have the new scanners

user1977

I haven't encountered any UK airports which require phones to be scanned separately. I expect that was the passenger's choice.