Does this sound like a ripoff ?

MouldyOldDough

My Sky is administered by "Sky priority customers" for some unknown reason

I have been a paying Sky customer for 23 years ! - Downgrading from Q

Sky Stream Package

• Sky Ultimate TV (Sky Entertainment with Netflix – with ads)
• Sky Sports Complete, including Sky Sports+
• HBO Max (with ads) and Disney+ (with ads)
• Whole Home (additional room)
• Cost: £83.00 per month for 24 months (24-month contract)

Please note that prices may be subject to an annual increase during your contract term.

Additional Information:

• Your first Sky Stream puck will be provided free of charge
• A second puck is available for a one-off upfront fee of £39.95

 

flaneurs_lobster

That "Priority Customer" guff is just that.

Presumably that includes your broadband service? What's the cost breakout of that?

MouldyOldDough

https://forums.moneysavingexpert.com/discussion/comment/82021489#Comment_82021489

No it doesn't include broadband

MouldyOldDough

Priority Customers took over my account about 4 or 5 years ago without informing -e and won't release me from their grip - I have asked them too many times and they say "if you're unhappy = leave Sky!"

I would rather not leave sky - because they do produce a very good product

my contract expires in August on Q

As I said - I have been a paying (disabled) customer for 23 years and have never got into financial problems.

They won't even reveal WHY they took over my account…

So what can I do ?

They appear to hold all of the "power" cards - being the top level in Sky

but won't let me negotiate for a better deal

flaneurs_lobster

Looking at their website for pricing it's hard to get to more than about £50/mth for that lot.

Can you ask them to break it down, would make it easier to compare the individual components (like Netflix) with sourcing them directly.

I can see Sky Sports+ for £22 and their Ultimate TV (inc Netflix etc) is £24.

Where they make up the extra £40 is for them to say.

carly

Seems a bit on the pricy side. I have the same plus UHD sports and Sky cinema and aslo 4K netflix no adds for £86. Also includes Gigafast full fibre ( forgot to mention this ).

Detail_Merchant

https://forums.moneysavingexpert.com/discussion/comment/82021523#Comment_82021523

Ultimate TV for £24/month (stream) is their new customer price.
M.O.D. won't count as a new customer given they currently have Sky Q.
The existing customer price is £30/month (with 24 month contract) or £31/month rolling, with an ongoing price of £37/month.
Source - https://www.sky.com/tv - scroll to the bottom, expand "Here's the legal bit" and scroll down to "Ultimate TV" then "Existing Sky TV customers options"

JSmithy45AD

Sky Q customers won't get a decent deal crossgrading (not downgrading) to Sky Stream. The only way is to leave and come back in 12/18/24 months or whatever their T&C's say.

Grumpy_chap

This thread on the sky site seems to suggests that the "SKY Priority Customers" allows the customer to communicate by email rather than telephone:

https://helpforum.sky.com/t5/Account-Billing/Sky-Priority-Customers-Concern/td-p/4822827

There is a poster very near the end of that chat with a very similar issue to the OP.

brewerdave

£83 for that TV only package is a nonsense -CANCEL when out of existing contract is the only sensible way to go!!

MouldyOldDough

https://forums.moneysavingexpert.com/discussion/comment/82021523#Comment_82021523

A second connection for the bedroom !