HSBC cashback offer

ccluedo

https://forums.moneysavingexpert.com/discussion/comment/82193042#Comment_82193042

Can't say that I blame you for taking it further. I was also tempted but in the end I too will just be voting with my feet come maturity date.

In my case, I've had 2 x £150 compensation overall.

In addition, I'm due 62 days "double" interest on my substantial ISA (ceding bank already received) and HSBC backdating to 15 working days after application.(in writing).

Whilst without doubt stressful, their atrocious service has benefited me hugely financially even allowing for an early withdrawal penalty on part of my transfers in.

Had the account been Easy Access instead of a 13 month fix that would have been a totally different story.

I hope your appeal is upheld and that HSBC are forced to increase the amount offered and given a severe reprimand /penalty by the FOS to boot!

eskbanker

I hope your appeal is upheld and that HSBC are forced to increase the amount offered and given a severe reprimand /penalty by the FOS to boot!

The FOS remit doesn't extend as far as giving 'severe reprimands' or imposing penalties (beyond standardised compensation payments to the customer).

On the other hand, if FOS has received a huge volume of escalated complaints about this issue, they may make the FCA aware of it, which could ultimately lead to a bit of a slap on the wrist…