HSBC cashback offer

dali21

Still not received my £150 for a new cash ISA opened in April. I had the in-app notification saying I would receive by today. Just wondered if I was the only one still waiting?

lon_don

No notification whatsoever, but £150 just landed today.

dali21

Finally arrived now.

ccluedo

The £500 for Premier hasn't arrived.

Called and told complaint has to be raised....so I did.

sigh...

ccluedo

https://forums.moneysavingexpert.com/discussion/comment/82155426#Comment_82155426

£500 received today at lunchtime. Apology email.

ccluedo

https://forums.moneysavingexpert.com/discussion/comment/82164513#Comment_82164513

I replied to apology email saying apology only was insufficient etc. No response.

2 weeks later, I emailed a second time, another apology and £150 compensation received yesterday.

Area88

https://forums.moneysavingexpert.com/discussion/comment/82186477#Comment_82186477

That’s really impressive. Well done!

ccluedo

https://forums.moneysavingexpert.com/discussion/comment/82186566#Comment_82186566

I shudder to think how much their appalling service - at every turn - has cost them overall.

Still, I'm sure it won't make much of a dent in their profits!

efunc

https://forums.moneysavingexpert.com/discussion/comment/82186477#Comment_82186477

I was offered £150 compensation too back in May. I rejected it because it was insufficient for the extent of the debarcle they have resided over. They refused to increase the offer so in the end I asked them to transfer the funds, however I made it clear that acceptance of the payment did not constitute acceptance of their offer in settlement of my complaint and that I will proceed with an appeal to the FOS, which I have now done. An example should be made and this performance must never be repeated. I hope others are doing the same.

SuzeQStan

have lost heart with it all. Will just be voting with my feet well in advance of 6/4/27