HSBC cashback offer

snookerloopy96

Thankyou, I'll do that now.

ccluedo

https://forums.moneysavingexpert.com/discussion/comment/81994524#Comment_81994524

Make sure u get a complaint reference number from them on the 'phone, which should then be followed up by an email confirmation.

snookerloopy96

https://forums.moneysavingexpert.com/discussion/comment/81994528#Comment_81994528

Great, just wrote it down now.

I've been told I may be getting a phone call at some point.

Thanks for your help, no doubt they'll be getting a few complaints.

SuzeQStan

https://forums.moneysavingexpert.com/discussion/comment/81994504#Comment_81994504

I did it in less than 5 mins on chat on the hsbc app - go to chat (bottom of landing page on app) ignore the bot and write: ‘formal complaint’ which will immediately refer you to a human. Wait for them to message and say ‘waited more than 15 working days for isa transfer into my new hsbc isa. Open formal complaint’

Then they send you a reference number. They will try to talk you out of it but just say ‘open formal complaint send my reference number for official complaint’

Sorry edit his button too soon

Edit again - don’t see the later replies - sorry

SuzeQStan

got a reply from hsbc today saying the below - phrase ‘what a brown shower’ springs to mind

blob:https://forums.moneysavingexpert.com/10b8989a-b91f-4630-866d-2821c0b332f3

 Dear

 Case Ref: redacted

We’re sorry we haven’t resolved your complaint yet.

 

We know it's not what you want to hear, but we haven't been able to resolve your complaint in the last 2 weeks.

 

Your complaint is important to us, and we’re focusing on investigating the issues raised and coming back to you. We’re aiming to respond to you within the next 6 weeks and we’ll keep you updated along the way.

 

Thanks for your patience and once again we’re sorry for the delay.

 

 

Yours sincerely,

 

Your Customer Service Team

1931modela

https://forums.moneysavingexpert.com/discussion/comment/81994242#Comment_81994242

Update, so I have just spent 31 mins on phone to HSBC who for the first 26 mins would not raise a formal complaint, I was polite but insistent and they have now raised a complaint so will see what happens now.

FYI the reason they did not want to raise a complaint they said was due to the large amount of ISA transfers they are dealing with and therefore a complaint would not speed things up and they could not respond to complaint till money was in account, you couldn't make it up

gt94sss2

https://forums.moneysavingexpert.com/discussion/comment/81994623#Comment_81994623

It will be a standard communication sent automatically by HSBC when a complaint is logged and not resolved within a certain period. Nothing special about it at all.

I do feel that some on here have unrealistic expectations about what you expect.

snookerloopy96

https://forums.moneysavingexpert.com/discussion/comment/81994611#Comment_81994611

I did mine today through the phone line.

In theory I've jumped the gun but todays the cut off date and both HSBC and YBS say no (2nd) attempt at transferring the ISA has been recorded.

So something has been messed up.

SuzeQStan

https://forums.moneysavingexpert.com/discussion/comment/81994750#Comment_81994750

Dont think I ever said it was ‘special’ and I would be grateful if you didn’t put words in my mouth.

is it an unreal expectation for me to know where my OH & my own ISA savings have disappeared to for weeks now? I believe that is disgraceful not to be kept informed! The isa money is just gone and it is our life savings.

Have transferred isas many times in the past and never had this kind of delay or disappearance of isa funds ever before.

friolento

https://forums.moneysavingexpert.com/discussion/comment/81994718#Comment_81994718

Brilliant information for when you take your complaint to the FOS.