HSBC FR ISA Cashback

flykiller

https://forums.moneysavingexpert.com/discussion/comment/82092433#Comment_82092433

What a mess! Looks like it may possibly be showing by 1st September or so.

I've already received a small amount of compensation. Not sure if it will make much difference but I'll take the Ombudsman step next.

Thanks x

flykiller

ISA transfer now showing in HSBC app the day after I had made another complaint. Additional £100 compensation making £150 in total x

friolento

https://forums.moneysavingexpert.com/discussion/comment/82097268#Comment_82097268

That was "quick" 🤣

Well done for getting the extra compensation. Now it's just sitting tight, to see what interest HSBC are actually paying on maturity. Let's hope they will have got their act together by then……

flykiller

https://forums.moneysavingexpert.com/discussion/comment/82097364#Comment_82097364

Yes that's the next worry!

AdamBazzer82

124 days for me now since starting my application. ISA money is still 'Frozen' at the old provider. Regularly chased it up at least every 2 weeks and received poor and very odd customer service at times. Told my issue had been escalated to the 'dedicated team' a few times so that it would be prioritised. Official complaint put in a couple of weeks ago at least. Still radio silence from HSBC. I don't think £150 is going to cut it for me. Not exactly sure what I'd be happy with at this stage, but I expect I'll be going to the FOS after what I expect will be a poor offer from HSBC. Customer for over 30 years. Fun times.

northAthenian

so i had requested an isa transfer to H SBC; amount met the criteria, request done on 4th April on HS BC app & confirmation message received, ceding ISA provider confirmed request to transfer out on 11 April, confirmed on 18th that ISA with them closed & money sent… June 11th HSB C confirmed cash rec'd & ISA open !! More than the recommended 15 days…Due to life events involving family illness I didn't chase it up. Beginning of this week I randomly got a customer satisfaction survey in the H SBC app - not related to the ISA, but I rated them low and put 'didn't recommend', listing above poor service/delay/ and not having received cashback. Also that t'was outwith FSCS rec timeline…. Lo and behold when I opened the app the next day, there was an in app message to say' congrats, I'd be receiving the cashback by 30 Sept'… Coincidence, perhaps, but i'll happily accept.

Umiamz

Yes, it's a coincidence. HSBC have started sending out the in-app message to qualifying customers. They appear to be doing it in batches and I've been told by Premier support that everybody should receive their cashback by the end of September.

friolento

I've been told by Premier support that everybody should receive their cashback by the end of September.

September 30 2026 is the date in the offer terms. They'd get flooded with complaints (again!) if they defaulted on this