HSBC FR ISA Cashback

friolento

As my final response from the HSBC complaints team is as useful as a chocolate teapot, my complaint has today gone to the FOS. I don't expect any swift response or resolution but I am not giving up without exploring all avenues.

Rich2808

They will get there in the end - but it is very slow.

My electronic transfer was requested at the start of April, funds left my existing ISA on 24 April to HSBC's holding account and finally made their way into my HSBC ISA on 7 May (10 working days post receipt by HSBC). So about 24 working day from start to finish.

But I requested this relatively early one - so these are mere guidelines.

Those still waiting have my sympathy - it is a little stressful having your tens of thousands of pounds 'disappear' for a week or two post leaving your current provider and appearing in your HSBC isa!

GalacticaActual

I checked the HSBC app this evening and, lo and behold, the £25,000 transfer from Yorkshire Building Society has been credited. It wasn’t showing when I checked this morning or mid‑afternoon.

nomorekids

https://forums.moneysavingexpert.com/discussion/comment/82008746#Comment_82008746

wow, they are ridiculously bad, poor you for the worry

snookerloopy96

Just had a message from HSBC, they are calling me shortly to discuss my complaint.

I will update this in a bit to see what has transpired.......

Ok then .....

I have been advised to go back into branch and action the transfer myself through a written form which HSBC will then 'scan on'.

Obviously this has been tried before so the advisor I spoke to is tracking it and will call me next week to see if it 'got through' to YBS.

As there is a YBS right by my local HSBC I will also take the physical form there as some sort of backup proof.

I have been offered a good compensation, very happy with that, its just a case of hoping the transfer finally goes through.

efunc

https://forums.moneysavingexpert.com/discussion/comment/82012162#Comment_82012162

If you don't mind, could I enquire the size of your transfer? Presumably around the £20-25k mark?

Jabba_flabba

Just to add my timeline/notes of an overall poor experience attempting to transfer a Cash ISA to an HSBC FRISA:

25/04/2026 Applied for account online

30/04/2026 Physically delivered printed HSBC Transfer form to local HSBC branch; had to push hard for some form of proof of delivery

05/05/2026 Losing provider ISA matures

06/05/2026 General SMS "we're working on it"

06/05/2026 Letter with Transfer form received (dated 28/04/2026)

13/05/2026 Welcome letter received (dated 28/04/2026)

14/05/2026 General email "An update on your ISA transfer" arrived, basically saying do nothing and don't worry about it

22/05/2026 15 working days passed since transfer instruction delivered

24/05/2026 Still no sign of ISA funds in HSBC a/c, and no communications specific to me to give the impression anything has happened

26/05/2026 Visited local HSBC branch to enquire:

    - ISA transfer was accepted on 06/05/2026 ("Acceptance date")

    - Acceptance date is date the losing provider received the application

    - Interest would be backdated to Acceptance date

    - Expect that the money will appear in my HSBC FRISA 70 days (!) from Acceptance date

    - Member of staff offered to raise a complaint on my behalf

    - Complaint resolution; two options:

        - First options (easy) autoresolves by informing of 70 day wait

        - Second options (difficult) is escalatory in nature 

        - Went for first option

        - Couldn't process complaint as complaints system not working at the time (!)

        - Stated he would make the complaint later that day

        - Complaint email arrived the following day (27/05/2026)

snookerloopy96

https://forums.moneysavingexpert.com/discussion/comment/82013568#Comment_82013568

Yes around 23k. Third attempt tomorrow!

efunc

https://forums.moneysavingexpert.com/discussion/comment/82013667#Comment_82013667

Thanks. As I thought, and explains why you might be satisfied with the outcome.

However I might suggest that if your transfer was 10 times this amount and you were to lose a month of interest due to their incompentence and outrageous attitude you might feel that the paultry amount offered does not remotely match the financial loss. In my view they should not be trading or should be heavily fined, or should at least offer tangible recompense.

snookerloopy96

https://forums.moneysavingexpert.com/discussion/comment/82013686#Comment_82013686

I have never said anything about other situations so I don't see the reasoning behind your slightly narky post.

I can't imagine what having hundreds of thousands go awol is like, compared to most I'm fortunate in that regard.

I'm content with how its worked for me up to this point but its not even done yet, the funds are still with the existing provider so my situation might run and run too.

The way your last post read its almost as if you are having a go at me indirectly for someone elses mistakes.

If you want to have a go at somebody I suggest HSBC and leave the digs for them.