HSBC FR ISA Cashback

friolento · 22 May at 3:50PM

As my final response from the HSBC complaints team is as useful as a chocolate teapot, my complaint has today gone to the FOS. I don't expect any swift response or resolution but I am not giving up without exploring all avenues.

Rich2808 · 22 May at 5:43PM

They will get there in the end - but it is very slow.

My electronic transfer was requested at the start of April, funds left my existing ISA on 24 April to HSBC's holding account and finally made their way into my HSBC ISA on 7 May (10 working days post receipt by HSBC). So about 24 working day from start to finish.

But I requested this relatively early one - so these are mere guidelines.

Those still waiting have my sympathy - it is a little stressful having your tens of thousands of pounds 'disappear' for a week or two post leaving your current provider and appearing in your HSBC isa!

GalacticaActual · 22 May at 7:05PM

I checked the HSBC app this evening and, lo and behold, the £25,000 transfer from Yorkshire Building Society has been credited. It wasn’t showing when I checked this morning or mid‑afternoon.