rwg sim

nototentsdirect

i have an rwg sim with 50 minutes free every month for lifetime. on friday it says no credit you have to top up but i never needed to. this is now mobile. does anyone else have that problem. if anyone has a way of getting a screenshot of this could you please tell me how as now mobile are denying this deal

ScratchyCat

Just for info theres another rwg thread going. You might want to have a look at. I note you say lifetime. Im on the same deal as yourself. But don't forget these deals can be pulled at anytime as per the small print.

I cant actually answer your question specifically. Ive just checked my remaining balance of my two sims my £5.00 and I still have credit on both. In the whole 3 years ive been with rwg ive only every topped up a couple of £5.00s. Do you go over your 50 mins calls or data allowance a bit each month do you know?. It could just be coincidence that you just happen to have used the £5.00 you originally paid when you got your sim. Id wait and see if your bundle rolls over next month. My 50/50/250 renews on the 1st but I note someone else said there's renews today.

nototentsdirect

no it was a lifetime 50 mins free the original sim i never had to top up at all. i wondered if anyone else had the details about this sim. they cant pull a deal without telling me.

ScratchyCat

Maybe you got your sims earlier than me. Both my rwg sims I got in about 2022 you had to pay £5 for which was applied as credit.

alanjones60

This is on the rwg website about the free bundles,im on the 100 100 750 bundle, dont know weather to challange it. Is it worth it to save £2.50 a month?

2010

Just to add, on another thread, folk who can log in to their Now account ( that's what rwg is now) can see the expiry date of the free 50,50,250 bundle and they seem to be getting the chop on their fifth anniversary.

ScratchyCat

Thanks for that. I havent created a now account yet, will do at some point if it shows the minutes and data left each month and its the only way to do it now.

I just logged into the rwg account to see when I first purchased my sims, ones Aug 22, the others Oct 22 so I might still have 18 months if there scrapping on the 5th anniversary.

Phones4Chris

@alanjones60 For purchase, the Teaser bundle (info ukrwg1) 100/100/750 is still showing as £2 on RWG's website not £2.50.

@2010 When I phoned "Now" last year, it was mentioned that the "free" (£15) RWG teaser bundle 100/100/750 would expire 5 years from original purchase. I still have a significant amount of credit on the account as well.

2010

https://forums.moneysavingexpert.com/discussion/comment/81938761#Comment_81938761

To be sure of the expiry date you'll need to log into Now site.

I couldn't get the text code that is required to verify the account, so I used web chat and they supplied one.

Once in you can see all your allowances and expiry dates.

nototentsdirect

i got mine when it first came out about 10 years ago maybe. i never needed credit. have been using that for years. the problem i have is that now customer service is no help to sort out the issue i have. they have no idea what i am talking about. i need a screen shot of the original 50 minutes free deal unlimited deal if anyone can help me with that please.

2010

https://forums.moneysavingexpert.com/discussion/comment/81941786#Comment_81941786

What's the problem?

Why don't you email RWG.

support@rwgmobile.wales

https://www.rwgmobile.wales/support-eng-per/