E.On Next trying to pull a fast one?

Nybster

for clarity, this is an old, reused meter, that didn’t come with a zero reading. So probably, as they gradually die, there won’t be any for even this mad process!

As a software engineer I find it baffling that it can’t be sorted out remotely. It’s configuration somewhere, probably in an old, 1990s legacy system somewhere in the chain that doesn’t allow amending of records, just delete and replace. At the end of the day, it’s just a meter, sending a reading remotely to a massive data lake. It doesn’t need to hold pricing information or anything else. That should be handled by the software systems…

oh well, next appt 30th April then hopefully this PITA issue will go away forever 😂

Reed_Richards

I strongly suspect that it's not that the problem was not capable of being sorted remotely. The problem was that Eon didn't know how to do that. I'm a customer of Eon (Next) and through my interactions with them I have formed the impression that technical expertise is thin on the ground there.

QrizB

At the end of the day, it’s just a meter, sending a reading remotely to a massive data lake.

And suppliers were perfectly capable of billing a dual-rate dumb meter on a single rate; you'll find dozens of old threads on the topic if you look.

I'd guess it's either EON Next policy, or a limitation of their back-end system. Although I thought they were running Kraken, Octopus's backend, which can definitely do it. There's even a recent post where they did it by mistake!

Reed_Richards

I'd guess it's either EON Next policy, or a limitation of their back-end system.

And I would guess it's a limitation on their ability to find someone who knows what to do. You contact a customer support agent. The customer support agent contacts someone in the appropriate technical department. If that particular person doesn't know what to do then you are stuffed.

Nybster

https://forums.moneysavingexpert.com/discussion/comment/81966800#Comment_81966800

yes, I AM (was) being billed on a single rate with a dual rate configured meter, but every time I swapped tariff, it reverted to a dual rate, meaning months of discussion about how they, not I had made a mistake on what rate I selected and it was that I wanted fixed… life’s too short… 😂

Nybster

new single rate smart electricity meter fitted just over a week ago.

But what have they messed up? I’ve reported it to them and am awaiting a reply, but I can’t see my gas on the smart display and we’ve had no gas reading received since they swapped out the original smart electricity meter.

QrizB

I can’t see my gas on the smart display and we’ve had no gas reading received since they swapped out the original smart electricity meter.

The gas meter can only communicate to your IHD and your supplier via the comms hub at the top of the smart electricity meter.

While you had a dumb electricity meter, there was no comms hub for the gas meter to connect to - so no way for it to send data to your supplier or your IHD.

Now you've got a new smart meter and a new comms hub (the Toshiba unit above your Kaifa meter) the gas meter needs to be paired with it before any data can flow. It's possible that your meter installer didn't do this, or that they tried but it failed.

Reed_Richards

Now you've got a new smart meter and a new comms hub (the Toshiba unit above your Kaifa meter) the gas meter needs to be paired with it before any data can flow. It's possible that your meter installer didn't do this, or that they tried but it failed.

My installer mentioned this, although I don't have gas myself. He said that he they sometimes needed to replace the gas meter to get it to pair with a new comms hub when this was replacing an old one.

Nybster

https://forums.moneysavingexpert.com/discussion/comment/81991023#Comment_81991023

replace the gas meter 😂 this is turning into a ridiculous series of events just because they kept defaulting to E7 tariffs on my original smart electricity meter 😂

They are sending out an engineer again. Hopefully it’s just not been linked…

Nybster

https://forums.moneysavingexpert.com/discussion/comment/81990967#Comment_81990967

Ah ok. So both meters don’t have comms, they share one. That makes sense. 

Hopefully it’s just not been ‘paired’ to the new comms unit 🤞