Sky Broadband - switching provider after price rise advice

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81905328#Comment_81905328

If your future bills don't show any rise in the next 3 months then yours will be pushed back until later in the year, you can't leave until then regardless.

shiraz99

https://forums.moneysavingexpert.com/discussion/comment/81917070#Comment_81917070

This is the thing though, I do have a future bill at the end of April with the £3 increase but as yet I've not had any email from Sky to confirm my bills are going up.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81917076#Comment_81917076

What exactly are you subscribed to?

shiraz99

https://forums.moneysavingexpert.com/discussion/comment/81917134#Comment_81917134

Sky Full Fibre 150. Joined end of Jan at £25 but I have an estimated future bill from April 27 for £28.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81917257#Comment_81917257

No TV element?

If not then you can call them and try to renegotiate or switch although given your cash back vouchers I'd guess that's not on the cards. You'll always have April next year.

shiraz99

https://forums.moneysavingexpert.com/discussion/comment/81917342#Comment_81917342

No TV.

I do intend to call them but I'll wait until they actually confirm my price in writing first.

flobbalobbalob

I've had the email. Phoned and talked to the agent who insisted that Martin Lewis was wrong and all accounts have a rise every April. Eventually she talked to someone and came back and said I can leave without charges. At no point did I say I wanted to leave, I wanted to know that, if I did leave, would I be charged.

So now that was settled, I specifically asked if I switched using OTS there would be no charges and I would not need to contact support again. She agreed.

So because I wanted to switch back to Plusnet that I only left 10 months ago my wife has signed up instead so as to get the £140 reward, It's as easy as OTS but open reach gets involved in the chain because it's treated as if you've moved house with the fibre still active. It just meant a couple of emails from them and no charge.

Anyway that was 2 days ago and no email from Sky yet. So I was surprised that by chance I went online to view my last bill from February. At the bottom of the last page it had been updated 2 days ago, see screenshot attached. Apparently it is called a live bill. So if you do start a switch, check your last bill online to see if you've been charged. I've been told that the addendum here means no extra charge. The date on the addendum is the activation day given by Plusnet.

Hope this helps

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81917360#Comment_81917360

Be careful of calling them and agreeing to a new "lower" contract if you've not got your cashback or vouchers, that would proably stop them.

shiraz99

So I've had my email about the price going up from April by £3 and I've just got off Sky chat and they said whilst they would bring it back down to £25 it would be a new contract from today and therefore I'd lose the TCB cashback and voucher from Sky. They also confirmed there would no termination fee if I choose to leave., so looking on TCB compare and there seems to be a few I'm interested in;

TalkTalk Full Fibre 150 (£24, 18 mth contract, rising to £28 in 2027. £82 cashback and £100 voucher. Avg £15.23pm)

Vodafone Full Fibre 150 (£23, 24 mth, 2027 rise £26.50. £65 cashback, £155 voucher. Avg £15.59pm)

Vodafone Full Fibre 500 (£25, 24 mth, 2027 rise £28.50. £72 cashback, £145 voucher. Avg £17.71pm)

Virgin M500 (£19.99, 24 mth, 2027 rise £23.99, £74 cashback, no voucher. Avg £18.74)

As I was already looking at around £18 average for the old Sky deal I'm erring to the Vodafone and VM deals. Any thoughts?

shiraz99

Just to add to the above post. I've gone with the Vodafone 500mb deal but during the process I got the "Sorry to see you leave" email from Sky with an estimated early termination charge of £105. Not contacted them about it yet but surely this won't actually be charged given I'm within 30 days of my price rise email, and secondly, where do they get that figure from given I'm only 2 months in to what was 24 month deal.