Sky Broadband - switching provider after price rise advice

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81902895#Comment_81902895

I may be wrong (and I can't find the T&Cs now) but if you only joined at the end of January then somewhere in your emails or contract it will tell you of the intended April price rises which means you can't leave (this April anyway) fee free. You effectively agreed to the rise.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81902940#Comment_81902940

I'd call them and negotiate the price back to the £22 mark, I suspect that wouldn't be a struggle and it saves moving suppliers.

wallofbeans

https://forums.moneysavingexpert.com/discussion/comment/81903127#Comment_81903127

I spent a long time trying to do this via chat and got nowhere…

shiraz99

https://forums.moneysavingexpert.com/discussion/comment/81903125#Comment_81903125

My service started on the 27th Jan, I've checked my first bill.email and it doesn't mention anywhere about a future bill increase, in fact it specifically shows that I would expect to pay £25 until 27/01/28. My contract doesn't mention it either.

I'm wondering if, because my predicted increased bill doesn't come in til 27 April, I won't actually get an email until nearer the time, maybe next month some time.

tdsmithj

It is very confusing. I am in contact with my sky broadband till 2027 but I can leave penalty free if under the 30 days I let them know.

As far as I am aware went please correct me on this once you know about the price rise contact them, all sky if you can leave penalty free and what if the process.

Then go and find a new provider and switch. I have set my switchover date at April 1st. You should be able to do the same. You don't have to switch straight away as long as they are notified which this would be the job of the broadband company you are switching too as it's automatic.

I have moving to Vodafone with £100 top cash back at £27 a month full fibre 500mbit. Compared to the new £38 with sky in the price hike.

StevieD54

Seeing this announcement on the MSE site was very interesting, I had no idea I could get out of a Sky contract midterm. I signed up for Sky broadband in November after years with BT, but I am underwhelmed with the broadband. Don’t get me wrong, it’s ok, but there is definitely a slight lag loading webpages compared with the BT hub performance. It’s not a big deal, just irritating. And I’ve actually signed up for 500mb with Sky, whereas my BT was only 150mb!

So I had the price rise warning email from Sky last Sunday, so I have 30 days from then to cancel. They have included a phone number to call to cancel, but my question is: if I call that number and cancel, how do I arrange a new broadband deal with another provider? Do I do that first before I phone Sky? Not sure how to go about it. Any advice appreciated.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81904579#Comment_81904579

Get the word 'cancel' out of your head first and foremost :)

You don't want them to cancel it, you're just advising them that you are leaving due to the price rises. You then decide on who you're moving to, sign up with them and let them manage the switch over.

bristolleedsfan

https://forums.moneysavingexpert.com/discussion/comment/81904511#Comment_81904511

Probably would have worked out cheaper switching via https://www.topcashback.co.uk/compare/broadband/

shiraz99

https://forums.moneysavingexpert.com/discussion/comment/81904597#Comment_81904597

That kind of depends. I used TCB to switch to Sky last month which would give me around £80 cashback plus a further £80 voucher from Sky. The problem is if I get the price increase email and option to leave I'll actually miss out on both the cashback and vouchers as they won't pay out until at least 3 or 6 months in.

flobbalobbalob

I've just got my email today (10th March) with the new charge effective from 1st April. I thought they have to give a calendar months notice .