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HSBC Behaviour score

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1235711

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  • skyrider007
    skyrider007 Posts: 1,108 Forumite
    If you google "Heidi Daniels HSBC", you'd know why anyone would complain about her.
  • PROLIANT wrote: »
    Customer service advisors who work in the finance industry and have not got a clue what they are talking about, i think most of the people on here have a better clue.


    I'll take that as a compliment then shall I-lol!
    Loan-£3600 only 24 months of payments to go!!!
    All debt consolodated and cards destroyed!!
    As D'Ream would sing 'Things.....can only get better'!!!
  • Meltdown_2
    Meltdown_2 Posts: 471 Forumite
    100 Posts
    how a customer had behaved previously unless something bad had happened, as IIRC the agencies only stored "black data" (i.e. missed payments, defaults, bankruptcy, CCJs), meaning that a lot of them were operating on a wing and a prayer with regards to new customers. Since then, they've held and provided "white data" as well (i.e. your stream of Us and 0s on your credit report).

    So "black"=bad, "white"=good ... hmmm ...
    The banks can therefore now look at someone's history or lack of it to make a lending decision, based on the experience of others.
    Er, thats the alleged experience of others according to the database of a third party - is it not?
    No, people don't get made redundant on purpose, but unless you add a Notice of Correction to your file explaining as such nobody will know about it - banks will just see the "1"s and "2"s and think "no bloody way".
    Almost makes them sound human ...
    So if you DO have a legitimate explanation for your missed payments etc then it would be very much worth your while to contact Experian and Equifax to just add a little note to your file to explain your circumstances
    And just how is 'joe public' expected to know this?
    HSBC, back on topic, appear to be rather more trusting, basically assuming the best and going on their own experiences with customers for decisions. Hence how people can get decent services off them even without trying.
    hmmm ...
    Imprudent granting of credit is bound to prove just as ruinous to a bank as to any other merchant.
    (Ludwig von Mises)

  • ShelfStacker_3
    ShelfStacker_3 Posts: 2,180 Forumite
    Er, thats the alleged experience of others according to the database of a third party - is it not?

    No, it's the actual experience of others as reported to a third party whose bread and butter is ensuring that they receive and provide correct information. Lenders don't just maliciously add missed payments to peoples' credit files for a laugh; if there's something you think is wrong, then dispute it. Can't just say "Well, Experian might be wrong!"
  • dellwear
    dellwear Posts: 96 Forumite
    No, it's the actual experience of others as reported to a third party whose bread and butter is ensuring that they receive and provide correct information. Lenders don't just maliciously add missed payments to peoples' credit files for a laugh; if there's something you think is wrong, then dispute it. Can't just say "Well, Experian might be wrong!"

    You'd think this, wouldn't you. Have you ever tried to get Equifax to fix something? It can take months. :rolleyes:
  • PROLIANT
    PROLIANT Posts: 6,396 Forumite
    1,000 Posts Combo Breaker
    dellwear wrote: »
    You'd think this, wouldn't you. Have you ever tried to get Equifax to fix something? It can take months. :rolleyes:

    I Have been at the mercy of the latter mentioned, it took over a year to get ID fraud sorted, 93 linked addresses, defaults all over, not mine but just goes to show how much damage these f****rs can cause with there "insight" data. They are not responsible for putting the data there in the first place, and consequently they cant delete it either, the lender must instruct them first in writing i.e. fax or email/snail mail etc, after the 6 year period all good and bad data is void and then deleted, this is law and they do have to adhere to it.
    Since when has the world of computer software design been about what people want? This is a simple question of evolution. The day is quickly coming when every knee will bow down to a silicon fist, and you will all beg your binary gods for mercy.
  • dellwear
    dellwear Posts: 96 Forumite
    PROLIANT wrote: »
    I Have been at the mercy of the latter mentioned, it took over a year to get ID fraud sorted, 93 linked addresses, defaults all over, not mine but just goes to show how much damage these f****rs can cause with there "insight" data. They are not responsible for putting the data there in the first place, and consequently they cant delete it either, the lender must instruct them first in writing i.e. fax or email/snail mail etc, after the 6 year period all good and bad data is void and then deleted, this is law and they do have to adhere to it.

    Well perhaps you could give Equifax a ring and let them know this. I've jsut spend the last week trying to get them to remove a default that was paid over 6 years ago from my file.

    According to the woman on the phone all the info given on their online service is wrong. The default date, the settled date, the date of the last payments but there was nothing she could do about it.

    I have little confidence in them and their data - and neither do tehy according to the woman on the phone. :eek:
  • PROLIANT
    PROLIANT Posts: 6,396 Forumite
    1,000 Posts Combo Breaker
    They have a legal obligation to remove the data, tell them don’t ask them to remove the data and if they dont budge tell them you will contact your legal advisor and the national press, threaten the b******s, don’t give up with this because you are in the right here, good luck.
    Since when has the world of computer software design been about what people want? This is a simple question of evolution. The day is quickly coming when every knee will bow down to a silicon fist, and you will all beg your binary gods for mercy.
  • just learnt loads in this one thread...thanks
    Debt Nerd No : - 882

    "Proud to be dealing with my debt" :money:
  • Cleosmum
    Cleosmum Posts: 2,673 Forumite
    Part of the Furniture Combo Breaker
    Right, told today that my score will be updated on 7th of the month and that to get my score up I need to not go OD (which I dont) and also not miss any payments on my loan (never missed a payment) so by rights my score should be way higher than 38?! I need to get to 40 so that I can get my switch card back, how long do you reckon that will take? Ah I can still remember when my score was over 70, but then I had no debts then.....
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