The Top Regular Savers Discussion Thread

Kim_13

It wouldn’t be the first time a BS has given out incorrect information as to what is required for a COP match. I’ve also been told to use first and middle initial recently. Simply try all combinations until one gives a match and feed back to the BS about any incorrect information if you wish.

janusd

https://forums.moneysavingexpert.com/discussion/comment/82097914#Comment_82097914

even as an existing customer, it looks as though this may take a day or two to open…

Thank you for your application!

We are now processing your application and will provide an update within three working days.

Once your account has been opened, we will send you a message in the Online Services portal with your account details along with information on how to fund it

ToastLady

https://forums.moneysavingexpert.com/discussion/comment/82096275#Comment_82096275

ECOLOGY COP

I called Ecology today and explained BoS couldn't verify COP. Very nice lady said that they were aware of the issue with Lloyd's banking group. Caused by Ecology changing the bank they used, all other banks have changed the details, they thought Lloyds issue was resolved, but obviously not. She had no idea why Zopa payment failed, but funds hadn't been received and declined by Ecology, I'd have to find out from Zopa. I asked if I could have Chase as my nominated account, she did this for me and said I'd receive a confirmation email and text when this had been completed. Both received a short time later and account now funded. Don't think I will bother with contacting Zopa for an explanation, just happy that I'm all sorted now.

s71hj

https://forums.moneysavingexpert.com/discussion/comment/82097930#Comment_82097930

How did you open it as an existing customer? It prompts me to login, I do and it the just shows my existing ESBS account and no obvious button to apply without logging out

fonesaver

https://forums.moneysavingexpert.com/discussion/comment/82097980#Comment_82097980

Click on 'Products' on the left.

s71hj

https://forums.moneysavingexpert.com/discussion/comment/82097981#Comment_82097981

Thanks. I think the issue I was having was that the phone screen is too small for the full page so I had to move across the screen after clicking Products to see the appropriate content. New account not showing yet for me or my wife and no email acknowledgement. Interesting how the building societies seem to be behaving in a rather sheep like way with these new products.

Slinky

https://forums.moneysavingexpert.com/discussion/comment/82097962#Comment_82097962

I had all manner of problems trying to get Zopa set up as my nominated account for direct debits by Vanguard who couldn't seem to recognise them as a bank with a UK License. It was sorted eventually. That was about 18 months ago, I wonder if there are still issues.

MSE_James

Hi all

Please could we ask everyone to avoid posting the sort codes and account numbers for funding accounts on the Forum (either as text or screenshots)

By all means link to an official page on the bank / BS website where people can verify info for themselves, but it's important we encourage people only to take information about this sort of thing from official sources.

Bridlington1

ESBS Online RS

Applied about dinner time, just had a secure message inviting me to fund the account, account details in the welcome letter. Account isn't showing yet in online banking but hopefully that'll sort itself out in the next day or so.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82098074#Comment_82098074

Good point. Guilty, I'll delete.