Extended Christmas return - Currys

eskbanker

OrangeSherbert100 said:

eskbanker said:

OrangeSherbert100 said:

By what theyre saying, any fridge thats ever been plugged into the mains on delivery (even by the delivery guy as part of their £40 'installation service', when they check that its working) is non-returnable.

I think you hit the nail on the head right back at the start - by using an installation service from Currys, that does indeed effectively preclude you from invoking their returns policy for a change of mind (while not affecting your statutory rights).

This is the key bit Im not understanding. When they said 'but its 'opened and used' because its been installed, I said it was installed by your own staff in a service you offer and nowhere does it state that you cant return it if you pay extra for the offered installation service. Surely if they claim this withdraws your right to return, the T&Cs should clearly state 'note if you use this service the item is non-returnable'.

I don't believe there's any obligation for them to spell it out like that - the returns policy already states that "you must not use it, you should keep it in the original packaging", etc, so by definition an installation process will eliminate that possibility as installation has to involve opening and using it (in the sense of powering it up).

Aylesbury_Duck

If you are confident they've breached the contract with you, send them a letter before action and take them to court.