Extended Christmas return - Currys

MeteredOut

OrangeSherbert100 said:

MeteredOut said:

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

sheramber said:

you are entitled to examine yhe goods the same as you would in the shop.

You cannot plug a fridge in in the shop before you buy it.

Your fridge now counts as used.

So every fridge thats ever been delivered is 'used' if its been turned on?

They also say unopened, presumably the guy didnt plug it in whilst it's still wrapped in the transportation material? Normally its cut off so even if they didnt take it away (which I assume they did) its not like it can be wrapped back in the same material

Like most large white goods, it was delivered off the truck unwrapped with no box. There was taping to stop the doors opening, which Currys' delivery guy removed while checking it over and turning it on.

Having replaced ours recently that isnt how any of ours were... most came on mini-pallets, polystyrene top and bottom, in some cases with a cardboard case on the polystyrene and all wrapped in thick shrink wrap. There was variability by delivery guy, some brought it in wrapped, unwrapped it in the home and took the materials away, others unwrapped it in the van and brought it in just taped. 

The fact the packaging didnt make it into the home doesnt mean it wasnt there. Clearly some guys wanted the protection it gave whereas others didnt want the added weight or bulk (our home is upside down with the kitchen on the 1st floor with stairs). 

When I went to see what one of the guys was doing most the other appliances in the back were also similarly wrapped. 

Manufacturers ship thousands of these things about the place on ships and lorries, they have packing else they would bash the hell out of each other with every speed bump. Random washing machine as an example:

Sorry not sure what point youre making. This was delivered by a team of 3 men who carried it. When I first saw it as they were carrying it into my house it had no pallet, no polystyrene and no wrapping. Same as the last freezer I bought about 3 years ago. 

They most likely discarded the packaging into the back of the van after offloading it. I can't imagine white goods being delivered in vans without any packaging, and have never experienced that in all my deliveries.

And whilst I agree that the delivery team unpacking it and plugging it in to test it works should not be regarded as use, I'd say keeping it in your home for a period of weeks and having it plugged in for a few days is. 

It was in the property because I furnished the unfurnished house in December so it would be ready to move into in January. Yes it was on for 1 day in January as I was due to move there the next day. Thanks for your input anyhow. Really surprised by some of the takes on here. They know they can resell it. They just dont want the hassle. Clearly doesnt pay to be honest.

They don't know that can resell it. They don't know for how long you've used it. Customers do lie (not saying you are).

I'm not sure what your honesty is to do with this. Being honest doesn't provide you with additional rights.

This is a Consumer Rights board, and what people here will do is tell people their rights, not just take the side of the poster, which would usually be counter-productive.

sheramber

OrangeSherbert100 said:

Renfrewman said:

Delivery vans are not full of unpackaged items. Delivery guys work as a well oiled team and unpackage items as and when they can for the next delivery in as an efficient way possible

Yes I know this. I wouldnt expect them to be driving around the country with goods unprotected - when it was delivered to me it wasnt packaged. I didnt go into the back of the lorry to see what if any packaging theyd removed. Incidental anyhow as when delivered to me it had no packaging. That isnt even what theyre contesting - it’s their own installation service which theyve said prevents it from being returned! Nowhere in their T&Cs does it say this, including when you buy the installation service

It doesn’t say you cannot load it with food for a few weeks and then return it . Would you expect to? 

ButterCheese

The point here about it being "used" or not is, fridges are far more complicated than e.g. a kettle.  "Fridges need to be left to settle before using to allow the compressor oil and refrigerant to return to their proper positions after being moved. This helps prevent damage to the appliance and ensures it operates effectively."

They have no proof of you doing this, and no way of obtaining proof, so they don't want to risk accepting the return.  For all they know, you could have switched it on as soon as the delivery guy left, and it now does not cool properly or has internal damage.  

saajan_12

Renfrewman said:

Delivery vans are not full of unpackaged items. Delivery guys work as a well oiled team and unpackage items as and when they can for the next delivery in as an efficient way possible

Why are we obsessing over packaging - whether the fridge was wrapped upto the van or in the warehouse or while still in parts mid manufacturng is irrelevant. Its how it entered OP's home that matters. Unless Currys can get a statement / picture from the delivery people, the only person who can confirm that is OP. 

The crux here is whether it was used - whether plugging it in and getting it to cool counts or putting food in does. I personally think the former but its not clear cut. 

OP, they don't need to have spelled it out in the installation so that's a moot point. I'd just focus on the meaning of 'used'. Note it may well not go your way, so I'd start exploring options to sell it privately and recoup as much as you can. 

born_again

My understanding of the extended Christmas returns. Was just for gift purchases, not for something that you were purchasing for yourself.
Hence why you were offered a gift receipt.

Alderbank

saajan_12 said:

Renfrewman said:

Delivery vans are not full of unpackaged items. Delivery guys work as a well oiled team and unpackage items as and when they can for the next delivery in as an efficient way possible

Why are we obsessing over packaging - whether the fridge was wrapped upto the van or in the warehouse or while still in parts mid manufacturng is irrelevant. Its how it entered OP's home that matters. Unless Currys can get a statement / picture from the delivery people, the only person who can confirm that is OP. 

The crux here is whether it was used - whether plugging it in and getting it to cool counts or putting food in does. I personally think the former but its not clear cut. 

OP, they don't need to have spelled it out in the installation so that's a moot point. I'd just focus on the meaning of 'used'. Note it may well not go your way, so I'd start exploring options to sell it privately and recoup as much as you can. 

I agree with most of what you are saying and I would agree with it all if the OP had brought in a third party to install (ie, unpack and plug in) the fridge.
But they didn't - they paid Currys an additional £40 to do those things.

Those 'delivery people' are Currys themselves (or their appointed agents).

OrangeSherbert100

born_again said:

My understanding of the extended Christmas returns. Was just for gift purchases, not for something that you were purchasing for yourself.
Hence why you were offered a gift receipt.

Gift receipt? I havent been offered one - are you on the right thread?

eskbanker

OrangeSherbert100 said:

eskbanker said:

OrangeSherbert100 said:

I asked Currys if I can return it under their extended Christmas returns (as it was delivered over 30 days ago and isnt faulty). Currys website states 'for purchases made between 29 October 2025 and 24 December 2025 you can return unwanted products until 23 January. T&Cs apply'. There is no link to what those T&Cs are and I cant find any specific extended Christmas returns T&Cs anywhere on the website. 

OrangeSherbert100 said:
Currys should be able to direct me to the specific T&Cs for their extended Christmas returns and they arent able to.

Don't they simply mean that their standard return policy terms apply, but that the usual 30 day window is extended for pre-Christmas purchases, rather than there being a Christmas-specific set of terms as such?

Assuming you ordered online, then returning within the return window is under the following conditions:

Changed your mind? Let's sort out a return.

Because you bought your item online, please send it back to us in perfect condition, unused and in its original packaging.

To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

https://www.currys.co.uk/services/returns-changed-mind-online-large-answer.html

Its still in the packaging it was delivered to me in, which is none with the exception of a couple of small pieces of tape to stop the doors falling open. Which their own delivery guy removed to check that the inside was all fine.

I wasn't commenting on packaging, but was addressing your apparent expectation of there being Christmas-specific Ts & Cs - unless anyone produces anything to the contrary, the terms about the condition of returned goods are exactly the same as at any other time of year, but just with a longer timescale at Christmas.

OrangeSherbert100 said:

By what theyre saying, any fridge thats ever been plugged into the mains on delivery (even by the delivery guy as part of their £40 'installation service', when they check that its working) is non-returnable.

I think you hit the nail on the head right back at the start - by using an installation service from Currys, that does indeed effectively preclude you from invoking their returns policy for a change of mind (while not affecting your statutory rights).

born_again

OrangeSherbert100 said:

born_again said:

My understanding of the extended Christmas returns. Was just for gift purchases, not for something that you were purchasing for yourself.
Hence why you were offered a gift receipt.

Gift receipt? I havent been offered one - are you on the right thread?

Yes..
I guess because it was a purchase for yourself, then you won't get offered one.

OrangeSherbert100

eskbanker said:

OrangeSherbert100 said:

eskbanker said:

OrangeSherbert100 said:

I asked Currys if I can return it under their extended Christmas returns (as it was delivered over 30 days ago and isnt faulty). Currys website states 'for purchases made between 29 October 2025 and 24 December 2025 you can return unwanted products until 23 January. T&Cs apply'. There is no link to what those T&Cs are and I cant find any specific extended Christmas returns T&Cs anywhere on the website. 

OrangeSherbert100 said:
Currys should be able to direct me to the specific T&Cs for their extended Christmas returns and they arent able to.

Don't they simply mean that their standard return policy terms apply, but that the usual 30 day window is extended for pre-Christmas purchases, rather than there being a Christmas-specific set of terms as such?

Assuming you ordered online, then returning within the return window is under the following conditions:

Changed your mind? Let's sort out a return.

Because you bought your item online, please send it back to us in perfect condition, unused and in its original packaging.

To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

https://www.currys.co.uk/services/returns-changed-mind-online-large-answer.html

Its still in the packaging it was delivered to me in, which is none with the exception of a couple of small pieces of tape to stop the doors falling open. Which their own delivery guy removed to check that the inside was all fine.

I wasn't commenting on packaging, but was addressing your apparent expectation of there being Christmas-specific Ts & Cs - unless anyone produces anything to the contrary, the terms about the condition of returned goods are exactly the same as at any other time of year, but just with a longer timescale at Christmas.

OrangeSherbert100 said:

By what theyre saying, any fridge thats ever been plugged into the mains on delivery (even by the delivery guy as part of their £40 'installation service', when they check that its working) is non-returnable.

I think you hit the nail on the head right back at the start - by using an installation service from Currys, that does indeed effectively preclude you from invoking their returns policy for a change of mind (while not affecting your statutory rights).

This is the key bit Im not understanding. When they said 'but its 'opened and used' because its been installed, I said it was installed by your own staff in a service you offer and nowhere does it state that you cant return it if you pay extra for the offered installation service. Surely if they claim this withdraws your right to return, the T&Cs should clearly state 'note if you use this service the item is non-returnable'.