Extended Christmas return - Currys

OrangeSherbert100

MeteredOut said:

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

sheramber said:

you are entitled to examine yhe goods the same as you would in the shop.

You cannot plug a fridge in in the shop before you buy it.

Your fridge now counts as used.

So every fridge thats ever been delivered is 'used' if its been turned on?

They also say unopened, presumably the guy didnt plug it in whilst it's still wrapped in the transportation material? Normally its cut off so even if they didnt take it away (which I assume they did) its not like it can be wrapped back in the same material

Like most large white goods, it was delivered off the truck unwrapped with no box. There was taping to stop the doors opening, which Currys' delivery guy removed while checking it over and turning it on.

Having replaced ours recently that isnt how any of ours were... most came on mini-pallets, polystyrene top and bottom, in some cases with a cardboard case on the polystyrene and all wrapped in thick shrink wrap. There was variability by delivery guy, some brought it in wrapped, unwrapped it in the home and took the materials away, others unwrapped it in the van and brought it in just taped. 

The fact the packaging didnt make it into the home doesnt mean it wasnt there. Clearly some guys wanted the protection it gave whereas others didnt want the added weight or bulk (our home is upside down with the kitchen on the 1st floor with stairs). 

When I went to see what one of the guys was doing most the other appliances in the back were also similarly wrapped. 

Manufacturers ship thousands of these things about the place on ships and lorries, they have packing else they would bash the hell out of each other with every speed bump. Random washing machine as an example:

Sorry not sure what point youre making. This was delivered by a team of 3 men who carried it. When I first saw it as they were carrying it into my house it had no pallet, no polystyrene and no wrapping. Same as the last freezer I bought about 3 years ago. 

They most likely discarded the packaging into the back of the van after offloading it. I can't imagine white goods being delivered in vans without any packaging, and have never experienced that in all my deliveries.

And whilst I agree that the delivery team unpacking it and plugging it in to test it works should not be regarded as use, I'd say keeping it in your home for a period of weeks and having it plugged in for a few days is. 

It was in the property because I furnished the unfurnished house in December so it would be ready to move into in January. Yes it was on for 1 day in January as I was due to move there the next day. Thanks for your input anyhow. Really surprised by some of the takes on here. They know they can resell it. They just dont want the hassle. Clearly doesnt pay to be honest.

Isthisforreal99

OrangeSherbert100 said:

MeteredOut said:

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

sheramber said:

you are entitled to examine yhe goods the same as you would in the shop.

You cannot plug a fridge in in the shop before you buy it.

Your fridge now counts as used.

So every fridge thats ever been delivered is 'used' if its been turned on?

They also say unopened, presumably the guy didnt plug it in whilst it's still wrapped in the transportation material? Normally its cut off so even if they didnt take it away (which I assume they did) its not like it can be wrapped back in the same material

Like most large white goods, it was delivered off the truck unwrapped with no box. There was taping to stop the doors opening, which Currys' delivery guy removed while checking it over and turning it on.

Having replaced ours recently that isnt how any of ours were... most came on mini-pallets, polystyrene top and bottom, in some cases with a cardboard case on the polystyrene and all wrapped in thick shrink wrap. There was variability by delivery guy, some brought it in wrapped, unwrapped it in the home and took the materials away, others unwrapped it in the van and brought it in just taped. 

The fact the packaging didnt make it into the home doesnt mean it wasnt there. Clearly some guys wanted the protection it gave whereas others didnt want the added weight or bulk (our home is upside down with the kitchen on the 1st floor with stairs). 

When I went to see what one of the guys was doing most the other appliances in the back were also similarly wrapped. 

Manufacturers ship thousands of these things about the place on ships and lorries, they have packing else they would bash the hell out of each other with every speed bump. Random washing machine as an example:

Sorry not sure what point youre making. This was delivered by a team of 3 men who carried it. When I first saw it as they were carrying it into my house it had no pallet, no polystyrene and no wrapping. Same as the last freezer I bought about 3 years ago. 

They most likely discarded the packaging into the back of the van after offloading it. I can't imagine white goods being delivered in vans without any packaging, and have never experienced that in all my deliveries.

And whilst I agree that the delivery team unpacking it and plugging it in to test it works should not be regarded as use, I'd say keeping it in your home for a period of weeks and having it plugged in for a few days is. 

It was in the property because I furnished the unfurnished house in December so it would be ready to move into in January. Yes it was on for 1 day in January as I was due to move there the next day. Thanks for your input anyhow. Really surprised by some of the takes on here. They know they can resell it. They just dont want the hassle. Clearly doesnt pay to be honest.

What 'takes' are they. The ones telling you what your rights actually are rather than what you want them to be.

eskbanker

OrangeSherbert100 said:

I asked Currys if I can return it under their extended Christmas returns (as it was delivered over 30 days ago and isnt faulty). Currys website states 'for purchases made between 29 October 2025 and 24 December 2025 you can return unwanted products until 23 January. T&Cs apply'. There is no link to what those T&Cs are and I cant find any specific extended Christmas returns T&Cs anywhere on the website. 

OrangeSherbert100 said:
Currys should be able to direct me to the specific T&Cs for their extended Christmas returns and they arent able to.

Don't they simply mean that their standard return policy terms apply, but that the usual 30 day window is extended for pre-Christmas purchases, rather than there being a Christmas-specific set of terms as such?

Assuming you ordered online, then returning within the return window is under the following conditions:

Changed your mind? Let's sort out a return.

Because you bought your item online, please send it back to us in perfect condition, unused and in its original packaging.

To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

https://www.currys.co.uk/services/returns-changed-mind-online-large-answer.html

eschaton

OrangeSherbert100 said:

MeteredOut said:

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

sheramber said:

you are entitled to examine yhe goods the same as you would in the shop.

You cannot plug a fridge in in the shop before you buy it.

Your fridge now counts as used.

So every fridge thats ever been delivered is 'used' if its been turned on?

They also say unopened, presumably the guy didnt plug it in whilst it's still wrapped in the transportation material? Normally its cut off so even if they didnt take it away (which I assume they did) its not like it can be wrapped back in the same material

Like most large white goods, it was delivered off the truck unwrapped with no box. There was taping to stop the doors opening, which Currys' delivery guy removed while checking it over and turning it on.

Having replaced ours recently that isnt how any of ours were... most came on mini-pallets, polystyrene top and bottom, in some cases with a cardboard case on the polystyrene and all wrapped in thick shrink wrap. There was variability by delivery guy, some brought it in wrapped, unwrapped it in the home and took the materials away, others unwrapped it in the van and brought it in just taped. 

The fact the packaging didnt make it into the home doesnt mean it wasnt there. Clearly some guys wanted the protection it gave whereas others didnt want the added weight or bulk (our home is upside down with the kitchen on the 1st floor with stairs). 

When I went to see what one of the guys was doing most the other appliances in the back were also similarly wrapped. 

Manufacturers ship thousands of these things about the place on ships and lorries, they have packing else they would bash the hell out of each other with every speed bump. Random washing machine as an example:

Sorry not sure what point youre making. This was delivered by a team of 3 men who carried it. When I first saw it as they were carrying it into my house it had no pallet, no polystyrene and no wrapping. Same as the last freezer I bought about 3 years ago. 

They most likely discarded the packaging into the back of the van after offloading it. I can't imagine white goods being delivered in vans without any packaging, and have never experienced that in all my deliveries.

And whilst I agree that the delivery team unpacking it and plugging it in to test it works should not be regarded as use, I'd say keeping it in your home for a period of weeks and having it plugged in for a few days is. 

It was in the property because I furnished the unfurnished house in December so it would be ready to move into in January. Yes it was on for 1 day in January as I was due to move there the next day. Thanks for your input anyhow. Really surprised by some of the takes on here. They know they can resell it. They just dont want the hassle. Clearly doesnt pay to be honest.

It’s a 2nd hand used fridge. 

It’s hard to understand you not seeing this. 

Sell it and cut your losses. 

sheramber

OrangeSherbert100 said:

Isthisforreal99 said:

OrangeSherbert100 said:

Isthisforreal99 said:

OrangeSherbert100 said:

mr_stripey said:

If it has been "installed" then it is used?

When you say it has been sat in the property "unused" do you mean the guy plugged it in to test it was working and then it was unplugged and unused or do you mean it has been running for that time but not used in the sense you have not been storing food in it?

He turned it back off when he left saying leave it at least 4 hours. It was then off til I switched it back on a few days ago, to give it time to get to temperature etc before I moved in. Then I got the news about my job that meant I wont be moving there at all. Nothing's been stored in it.

So switching it on for a 'few days' isn't using it?

As has already been pointed out giving you rights over and above your statutory rights means they can lay down any conditions they want.

Can only suggest you try and sell it on to recoup some of your money.

It was on for a day before I was informed about this change to my job and turned it back off. Its sat there shiny and new, has had nothing stored in it, zero wear and tear to any parts and not been registered with the manufacturer yet. Its in complete resaleable condition. Currys claiming even their own delivery guy switching it on during delivery makes it nonreturnable under change of mind regardless of timescales. Thats bonkers. How will you know its working if it isnt switched on? Currys should be able to direct me to the specific T&Cs for their extended Christmas returns and they arent able to.

Under your statutory rights you could have returned it within 14 days so them saying  switching it on made it fully non refundable is wrong - but we are not talking about statutory rights we are talking about their Christmas extended returns policy.

Regardless of the condition I  disagree that a fridge sitting in someones house for 6/7 weeks is 'unused'. 

How is that different to ordering say a kettle, opening the box then if it doesn't suit, returning it unused within their specified timeframe? I feel they are pushing back as its a large and high value item.

If you only opened the box you did not plug it in or use it.

sheramber

OrangeSherbert100 said:

Isthisforreal99 said:

OrangeSherbert100 said:

mr_stripey said:

If it has been "installed" then it is used?

When you say it has been sat in the property "unused" do you mean the guy plugged it in to test it was working and then it was unplugged and unused or do you mean it has been running for that time but not used in the sense you have not been storing food in it?

He turned it back off when he left saying leave it at least 4 hours. It was then off til I switched it back on a few days ago, to give it time to get to temperature etc before I moved in. Then I got the news about my job that meant I wont be moving there at all. Nothing's been stored in it.

So switching it on for a 'few days' isn't using it?

As has already been pointed out giving you rights over and above your statutory rights means they can lay down any conditions they want.

Can only suggest you try and sell it on to recoup some of your money.

It was on for a day before I was informed about this change to my job and turned it back off. Its sat there shiny and new, has had nothing stored in it, zero wear and tear to any parts and not been registered with the manufacturer yet. Its in complete resaleable condition. Currys claiming even their own delivery guy switching it on during delivery makes it nonreturnable under change of mind regardless of timescales. Thats bonkers. How will you know its working if it isnt switched on? Currys should be able to direct me to the specific T&Cs for their extended Christmas returns and they arent able to.

If it didnlt work when switched on it would be faulty and could be returned as faulty.

How do you prove you did not use it  during the time it was in the house?

Renfrewman

Delivery vans are not full of unpackaged items. Delivery guys work as a well oiled team and unpackage items as and when they can for the next delivery in as an efficient way possible

OrangeSherbert100

Renfrewman said:

Delivery vans are not full of unpackaged items. Delivery guys work as a well oiled team and unpackage items as and when they can for the next delivery in as an efficient way possible

Yes I know this. I wouldnt expect them to be driving around the country with goods unprotected - when it was delivered to me it wasnt packaged. I didnt go into the back of the lorry to see what if any packaging theyd removed. Incidental anyhow as when delivered to me it had no packaging. That isnt even what theyre contesting - its their own installation service which theyve said prevents it from being returned! Nowhere in their T&Cs does it say this, including when you buy the installation service

OrangeSherbert100

eskbanker said:

OrangeSherbert100 said:

I asked Currys if I can return it under their extended Christmas returns (as it was delivered over 30 days ago and isnt faulty). Currys website states 'for purchases made between 29 October 2025 and 24 December 2025 you can return unwanted products until 23 January. T&Cs apply'. There is no link to what those T&Cs are and I cant find any specific extended Christmas returns T&Cs anywhere on the website. 

OrangeSherbert100 said:
Currys should be able to direct me to the specific T&Cs for their extended Christmas returns and they arent able to.

Don't they simply mean that their standard return policy terms apply, but that the usual 30 day window is extended for pre-Christmas purchases, rather than there being a Christmas-specific set of terms as such?

Assuming you ordered online, then returning within the return window is under the following conditions:

Changed your mind? Let's sort out a return.

Because you bought your item online, please send it back to us in perfect condition, unused and in its original packaging.

To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

https://www.currys.co.uk/services/returns-changed-mind-online-large-answer.html

Its still in the packaging it was delivered to me in, which is none with the exception of a couple of small pieces of tape to stop the doors falling open. Which their own delivery guy removed to check that the inside was all fine.

MattMattMattUK

Your refusal to understand is not going to get you anywhere. You can either sell the fridge privately,  or dispose of it, Currys are under no obligation to take it back and neither they nor any other retailer will/would take it back.