Extended Christmas return - Currys

Isthisforreal99

OrangeSherbert100 said:

mr_stripey said:

If it has been "installed" then it is used?

When you say it has been sat in the property "unused" do you mean the guy plugged it in to test it was working and then it was unplugged and unused or do you mean it has been running for that time but not used in the sense you have not been storing food in it?

He turned it back off when he left saying leave it at least 4 hours. It was then off til I switched it back on a few days ago, to give it time to get to temperature etc before I moved in. Then I got the news about my job that meant I wont be moving there at all. Nothing's been stored in it.

So switching it on for a 'few days' isn't using it?

As has already been pointed out giving you rights over and above your statutory rights means they can lay down any conditions they want.

Can only suggest you try and sell it on to recoup some of your money.

OrangeSherbert100

Isthisforreal99 said:

OrangeSherbert100 said:

mr_stripey said:

If it has been "installed" then it is used?

When you say it has been sat in the property "unused" do you mean the guy plugged it in to test it was working and then it was unplugged and unused or do you mean it has been running for that time but not used in the sense you have not been storing food in it?

He turned it back off when he left saying leave it at least 4 hours. It was then off til I switched it back on a few days ago, to give it time to get to temperature etc before I moved in. Then I got the news about my job that meant I wont be moving there at all. Nothing's been stored in it.

So switching it on for a 'few days' isn't using it?

As has already been pointed out giving you rights over and above your statutory rights means they can lay down any conditions they want.

Can only suggest you try and sell it on to recoup some of your money.

It was on for a day before I was informed about this change to my job and turned it back off. Its sat there shiny and new, has had nothing stored in it, zero wear and tear to any parts and not been registered with the manufacturer yet. Its in complete resaleable condition. Currys claiming even their own delivery guy switching it on during delivery makes it nonreturnable under change of mind regardless of timescales. Thats bonkers. How will you know its working if it isnt switched on? Currys should be able to direct me to the specific T&Cs for their extended Christmas returns and they arent able to.

Isthisforreal99

OrangeSherbert100 said:

Isthisforreal99 said:

OrangeSherbert100 said:

mr_stripey said:

If it has been "installed" then it is used?

When you say it has been sat in the property "unused" do you mean the guy plugged it in to test it was working and then it was unplugged and unused or do you mean it has been running for that time but not used in the sense you have not been storing food in it?

He turned it back off when he left saying leave it at least 4 hours. It was then off til I switched it back on a few days ago, to give it time to get to temperature etc before I moved in. Then I got the news about my job that meant I wont be moving there at all. Nothing's been stored in it.

So switching it on for a 'few days' isn't using it?

As has already been pointed out giving you rights over and above your statutory rights means they can lay down any conditions they want.

Can only suggest you try and sell it on to recoup some of your money.

It was on for a day before I was informed about this change to my job and turned it back off. Its sat there shiny and new, has had nothing stored in it, zero wear and tear to any parts and not been registered with the manufacturer yet. Its in complete resaleable condition. Currys claiming even their own delivery guy switching it on during delivery makes it nonreturnable under change of mind regardless of timescales. Thats bonkers. How will you know its working if it isnt switched on? Currys should be able to direct me to the specific T&Cs for their extended Christmas returns and they arent able to.

Under your statutory rights you could have returned it within 14 days so them saying  switching it on made it fully non refundable is wrong - but we are not talking about statutory rights we are talking about their Christmas extended returns policy.

Regardless of the condition I  disagree that a fridge sitting in someones house for 6/7 weeks is 'unused'. 

MyRealNameToo

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

sheramber said:

you are entitled to examine yhe goods the same as you would in the shop.

You cannot plug a fridge in in the shop before you buy it.

Your fridge now counts as used.

So every fridge thats ever been delivered is 'used' if its been turned on?

They also say unopened, presumably the guy didnt plug it in whilst it's still wrapped in the transportation material? Normally its cut off so even if they didnt take it away (which I assume they did) its not like it can be wrapped back in the same material

Like most large white goods, it was delivered off the truck unwrapped with no box. There was taping to stop the doors opening, which Currys' delivery guy removed while checking it over and turning it on.

Having replaced ours recently that isnt how any of ours were... most came on mini-pallets, polystyrene top and bottom, in some cases with a cardboard case on the polystyrene and all wrapped in thick shrink wrap. There was variability by delivery guy, some brought it in wrapped, unwrapped it in the home and took the materials away, others unwrapped it in the van and brought it in just taped. 

The fact the packaging didnt make it into the home doesnt mean it wasnt there. Clearly some guys wanted the protection it gave whereas others didnt want the added weight or bulk (our home is upside down with the kitchen on the 1st floor with stairs). 

When I went to see what one of the guys was doing most the other appliances in the back were also similarly wrapped. 

Manufacturers ship thousands of these things about the place on ships and lorries, they have packing else they would bash the hell out of each other with every speed bump. Random washing machine as an example:

Alderbank

OrangeSherbert100 said:

Isthisforreal99 said:

OrangeSherbert100 said:

mr_stripey said:

If it has been "installed" then it is used?

When you say it has been sat in the property "unused" do you mean the guy plugged it in to test it was working and then it was unplugged and unused or do you mean it has been running for that time but not used in the sense you have not been storing food in it?

He turned it back off when he left saying leave it at least 4 hours. It was then off til I switched it back on a few days ago, to give it time to get to temperature etc before I moved in. Then I got the news about my job that meant I wont be moving there at all. Nothing's been stored in it.

So switching it on for a 'few days' isn't using it?

As has already been pointed out giving you rights over and above your statutory rights means they can lay down any conditions they want.

Can only suggest you try and sell it on to recoup some of your money.

It was on for a day before I was informed about this change to my job and turned it back off. Its sat there shiny and new, has had nothing stored in it, zero wear and tear to any parts and not been registered with the manufacturer yet. Its in complete resaleable condition. Currys claiming even their own delivery guy switching it on during delivery makes it nonreturnable under change of mind regardless of timescales. Thats bonkers. How will you know its working if it isnt switched on? Currys should be able to direct me to the specific T&Cs for their extended Christmas returns and they arent able to.

Currys say they don't have a specific policy, they just have an extended returns period but the actual T&C's remain the same.

Here is their policy:

Changed your mind?*

If you bought your item online, you can return it within 30 days - even if you’ve opened it for inspection. To get a full refund, the item must be returned like new and in a resaleable condition. This means you must not use it. You must also keep it in its original box and return it with all its accessories.

It does sound like you meet all their terms except for the original packaging which you say had been removed before delivery.

Slinky

You have to ask yourself, would you have wanted the machine you have bought to have been sat in some random stranger's property for 6-7 weeks before you bought it, with the company you bought it from telling you it's brand new?

OrangeSherbert100

MyRealNameToo said:

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

sheramber said:

you are entitled to examine yhe goods the same as you would in the shop.

You cannot plug a fridge in in the shop before you buy it.

Your fridge now counts as used.

So every fridge thats ever been delivered is 'used' if its been turned on?

They also say unopened, presumably the guy didnt plug it in whilst it's still wrapped in the transportation material? Normally its cut off so even if they didnt take it away (which I assume they did) its not like it can be wrapped back in the same material

Like most large white goods, it was delivered off the truck unwrapped with no box. There was taping to stop the doors opening, which Currys' delivery guy removed while checking it over and turning it on.

Having replaced ours recently that isnt how any of ours were... most came on mini-pallets, polystyrene top and bottom, in some cases with a cardboard case on the polystyrene and all wrapped in thick shrink wrap. There was variability by delivery guy, some brought it in wrapped, unwrapped it in the home and took the materials away, others unwrapped it in the van and brought it in just taped. 

The fact the packaging didnt make it into the home doesnt mean it wasnt there. Clearly some guys wanted the protection it gave whereas others didnt want the added weight or bulk (our home is upside down with the kitchen on the 1st floor with stairs). 

When I went to see what one of the guys was doing most the other appliances in the back were also similarly wrapped. 

Manufacturers ship thousands of these things about the place on ships and lorries, they have packing else they would bash the hell out of each other with every speed bump. Random washing machine as an example:

Sorry not sure what point youre making. This was delivered by a team of 3 men who carried it. When I first saw it as they were carrying it into my house it had no pallet, no polystyrene and no wrapping. Same as the last freezer I bought about 3 years ago. 

OrangeSherbert100

Slinky said:

You have to ask yourself, would you have wanted the machine you have bought to have been sat in some random stranger's property for 6-7 weeks before you bought it, with the company you bought it from telling you it's brand new?

I may well have been for all I know. Returns are reintroduced into sales by retailers all the time after quality checks. I expect we've all been given a returned item for something we've bought at some stage, unbeknown to us.

OrangeSherbert100

Isthisforreal99 said:

OrangeSherbert100 said:

Isthisforreal99 said:

OrangeSherbert100 said:

mr_stripey said:

If it has been "installed" then it is used?

When you say it has been sat in the property "unused" do you mean the guy plugged it in to test it was working and then it was unplugged and unused or do you mean it has been running for that time but not used in the sense you have not been storing food in it?

He turned it back off when he left saying leave it at least 4 hours. It was then off til I switched it back on a few days ago, to give it time to get to temperature etc before I moved in. Then I got the news about my job that meant I wont be moving there at all. Nothing's been stored in it.

So switching it on for a 'few days' isn't using it?

As has already been pointed out giving you rights over and above your statutory rights means they can lay down any conditions they want.

Can only suggest you try and sell it on to recoup some of your money.

It was on for a day before I was informed about this change to my job and turned it back off. Its sat there shiny and new, has had nothing stored in it, zero wear and tear to any parts and not been registered with the manufacturer yet. Its in complete resaleable condition. Currys claiming even their own delivery guy switching it on during delivery makes it nonreturnable under change of mind regardless of timescales. Thats bonkers. How will you know its working if it isnt switched on? Currys should be able to direct me to the specific T&Cs for their extended Christmas returns and they arent able to.

Under your statutory rights you could have returned it within 14 days so them saying  switching it on made it fully non refundable is wrong - but we are not talking about statutory rights we are talking about their Christmas extended returns policy.

Regardless of the condition I  disagree that a fridge sitting in someones house for 6/7 weeks is 'unused'. 

How is that different to ordering say a kettle, opening the box then if it doesn't suit, returning it unused within their specified timeframe? I feel they are pushing back as its a large and high value item.

MeteredOut

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

MyRealNameToo said:

OrangeSherbert100 said:

sheramber said:

you are entitled to examine yhe goods the same as you would in the shop.

You cannot plug a fridge in in the shop before you buy it.

Your fridge now counts as used.

So every fridge thats ever been delivered is 'used' if its been turned on?

They also say unopened, presumably the guy didnt plug it in whilst it's still wrapped in the transportation material? Normally its cut off so even if they didnt take it away (which I assume they did) its not like it can be wrapped back in the same material

Like most large white goods, it was delivered off the truck unwrapped with no box. There was taping to stop the doors opening, which Currys' delivery guy removed while checking it over and turning it on.

Having replaced ours recently that isnt how any of ours were... most came on mini-pallets, polystyrene top and bottom, in some cases with a cardboard case on the polystyrene and all wrapped in thick shrink wrap. There was variability by delivery guy, some brought it in wrapped, unwrapped it in the home and took the materials away, others unwrapped it in the van and brought it in just taped. 

The fact the packaging didnt make it into the home doesnt mean it wasnt there. Clearly some guys wanted the protection it gave whereas others didnt want the added weight or bulk (our home is upside down with the kitchen on the 1st floor with stairs). 

When I went to see what one of the guys was doing most the other appliances in the back were also similarly wrapped. 

Manufacturers ship thousands of these things about the place on ships and lorries, they have packing else they would bash the hell out of each other with every speed bump. Random washing machine as an example:

Sorry not sure what point youre making. This was delivered by a team of 3 men who carried it. When I first saw it as they were carrying it into my house it had no pallet, no polystyrene and no wrapping. Same as the last freezer I bought about 3 years ago. 

They most likely discarded the packaging into the back of the van after offloading it. I can't imagine white goods being delivered in vans without any packaging, and have never experienced that in all my deliveries.

And whilst I agree that the delivery team unpacking it and plugging it in to test it works should not be regarded as use, I'd say keeping it in your home for a period of weeks and having it plugged in for a few days is.