Universal credit claim review phone call. What to expect?

fitzykev

I have a universal credit claim review call this coming friday. What should i expect?

Muttleythefrog

Mostly asking you about any other accounts, property, investments you may hold not yet declared including paypal. Ask you about a couple or few transactions regarding bank statements provided e.g. 'there is a £2000 payment to Fred Bloggs... can you explain that to me?' or 'this deposit of £500 cash can you tell me where the cash came from'. Otherwise nothing much but hopefully soon after in journal confirmation the review is complete and there is no change to your award. They may ask for other documents such as statements from newly declared accounts before completing the review.

fitzykev

Muttleythefrog said:

Mostly asking you about any other accounts, property, investments you may hold not yet declared including paypal. Ask you about a couple or few transactions regarding bank statements provided e.g. 'there is a £2000 payment to Fred Bloggs... can you explain that to me?' or 'this deposit of £500 cash can you tell me where the cash came from'. Otherwise nothing much but hopefully soon after in journal confirmation the review is complete and there is no change to your award. They may ask for other documents such as statements from newly declared accounts before completing the review.

I only got the appointment today around 230pm for this coming friday at 230pm. They have not requested bank statments as of yet. Does that mean they wont ask for them at this stage? I dont have anything to hide just a pain trying to get it organised last minute as i am a full time carer.

Muttleythefrog

fitzykev said:

Muttleythefrog said:

Mostly asking you about any other accounts, property, investments you may hold not yet declared including paypal. Ask you about a couple or few transactions regarding bank statements provided e.g. 'there is a £2000 payment to Fred Bloggs... can you explain that to me?' or 'this deposit of £500 cash can you tell me where the cash came from'. Otherwise nothing much but hopefully soon after in journal confirmation the review is complete and there is no change to your award. They may ask for other documents such as statements from newly declared accounts before completing the review.

I only got the appointment today around 230pm for this coming friday at 230pm. They have not requested bank statments as of yet. Does that mean they wont ask for them at this stage? I dont have anything to hide just a pain trying to get it organised last minute as i am a full time carer.

Hmmm... procedure for a standard pseudo random review is providing ID documents and bank statements for last 4 months... then they arrange telephone interview once provided. Not sure if this is standard review or if just administratively disordered. Others might be better able to advise.... have you got the exact wording of messages in journal for the review you could paste.. obviously remove any personal information like name.

TimeLord1

Have you applied for any other benefits recently or received any sudden payments.

KxMx

Sometimes they do a call to explain the process, answer any questions, then you provide the information requested and have a more formal telephone interview at a later date. 

born_again

fitzykev said:

I have a universal credit claim review call this coming friday. What should i expect?

How long have you been claiming UC?

tifo

I've got the same message today, UCR phone call on Monday. It's from Team 6 (virtual).

Is it a coincidence that yesterday I asked for some data from the DWP under Right of Access?

My last review was in October 2024.

fitzykev

TimeLord1 said:

Have you applied for any other benefits recently or received any sudden payments.

Yes i have just been placed on pip and i have application in fot lcwra

TimeLord1

So they could be just confirming this with you,  I wouldn't stress about it it really isn't worth it. 

HillStreetBlues

What happened OP?