Section 75 is a washout. What on earth can I do now??

sheramber

[Deleted User] said:

Grumpy_chap said:

[Deleted User] said:

I did email them last night, but they haven't deleted my account yet. Must be cos I'm so interesting (jus' being flippant).

So, you e-mailed the forum team on a Bank Holiday and it is now Saturday.  Perhaps a bit more patience is required.

Hopefully, they will lock the thread rather than delete it as it is somewhat ungrateful and disrespectful to the people that have given comment against the predicament that the thread can then be deleted because the answers were not what the OP wished to hear.  If the content is left in place, it may at least serve to inform anyone in the future with a similar matter.

Your assumption I am impatient is unwarranted. I never complained about their tardiness, I jus' sometimes like to make humorous comments.  As I have a couple of times now in this thread. It's an interesting pattern, though. People on here are constantly making up things I've said.  I imagine it's the type of person this discussion board attracts — the combative, condescending, obnoxious type of people. In order to win, feel superior, they like to pigeonhole those who they berate, it makes it easier for them. I'm certainly not just going by this thread, which hasn't been all that bad on the whole. I've been on here before using a different handle. 

The answer are not what I want to hear? Well, the general message is that I shouldn't worry, that there is bound to be a significant delay since it's the Christmas holidays. So the content of the messages is, if anything, re-assuring. Yet another example of misinterpreting my stance. I'm disrespectful as the mods might delete this thread? If that makes me disrespectful, then presumably that must make them even more so! 

People on here are constantly making up things I've said.  I imagine it's the type of person this discussion board attracts — the combative, condescending, obnoxious type of people. In order to win, feel superior, they like to pigeonhole those who they berate


That must include you, as you are responding on here. 

[Deleted User]

UPDATE

I suggested to Chillblast they email me a label. They did, my PC finally got collected by the DPD, Chillblast successfully received it and confirmed there is indeed a hardware problem.

They say, however, they cannot replace it as they don't have any in stock and suggest a refund instead. I pointed out to them that it says next day delivery for my specific PC. He responded saying they will have to build it.  I wonder what the point is of calling it a prebuilt PC if they have to build it? Moreover, how could they deliver it next day if it needs to be built? They're talking nonsense. 

The problem with a refund is that I only paid £1472, but the very same PC is now £1800 i.e £328 extra (and the price of desktop PCs appear to have gone up in price quite considerably everywhere else too). So, at this point, I don't know what to do. Any advice?

visidigi

[Deleted User] said:

UPDATE

I suggested to Chillblast they email me a label. They did, my PC finally got collected by the DPD, Chillblast successfully received it and confirmed there is indeed a hardware problem.

They say, however, they cannot replace it as they don't have any in stock and suggest a refund instead. I pointed out to them that it says next day delivery for my specific PC. He responded saying they will have to build it.  I wonder what the point is of calling it a prebuilt PC if they have to build it? Moreover, how could they deliver it next day if it needs to be built? They're talking nonsense. 

The problem with a refund is that I only paid £1472, but the very same PC is now £1800 i.e £328 extra (and the price of desktop PCs appear to have gone up in price quite considerably everywhere else too). So, at this point, I don't know what to do. Any advice?

Have they said what the hardware fault actually is? 

If its RAM I guess that means its the cost that's pushing them to refund - I mean if they already have the RAM in stock it was likely purchased before the prices increased (assuming they shift many built units) so any increase in cost hasn't maybe yet hit them.

They of course only have to restore you to the position you were in before you bought, then, if you chose, you could chase them for a loss of bargain - but that wouldn't likely be worth the effort.

As for building it, if I really take my time, with all the parts laid out, it would take less than 2hrs to build, flash, bench and dispatch a based unit...so its not nonsense, as they will have a number of processes which can do it even faster than a one person setup.

visidigi

I have a question... What have you ACTUALLY asked them for?

Because the warranty terms are pretty clear...surely they should be fixing the fault and sending it back to you?

"The first 3 years warranty covers parts and labour – we’ll collect your system, repair it and replace any parts as necessary, and return it to you free of charge."

[Deleted User]

visidigi said:

[Deleted User] said:

UPDATE

I suggested to Chillblast they email me a label. They did, my PC finally got collected by the DPD, Chillblast successfully received it and confirmed there is indeed a hardware problem.

They say, however, they cannot replace it as they don't have any in stock and suggest a refund instead. I pointed out to them that it says next day delivery for my specific PC. He responded saying they will have to build it.  I wonder what the point is of calling it a prebuilt PC if they have to build it? Moreover, how could they deliver it next day if it needs to be built? They're talking nonsense. 

The problem with a refund is that I only paid £1472, but the very same PC is now £1800 i.e £328 extra (and the price of desktop PCs appear to have gone up in price quite considerably everywhere else too). So, at this point, I don't know what to do. Any advice?

Have they said what the hardware fault actually is? 

If its RAM I guess that means its the cost that's pushing them to refund - I mean if they already have the RAM in stock it was likely purchased before the prices increased (assuming they shift many built units) so any increase in cost hasn't maybe yet hit them.

They of course only have to restore you to the position you were in before you bought, then, if you chose, you could chase them for a loss of bargain - but that wouldn't likely be worth the effort.

As for building it, if I really take my time, with all the parts laid out, it would take less than 2hrs to build, flash, bench and dispatch a based unit...so its not nonsense, as they will have a number of processes which can do it even faster than a one person setup.

Why wouldn't it be worth the effort? Even if I shop around it's likely to cost me around £250 extra for roughly the same spec PC.  They haven't specified what the problem was yet. I need to ask them.

[Deleted User]

I asked them for a replacement. 

visidigi

[Deleted User] said:

visidigi said:

[Deleted User] said:

UPDATE

I suggested to Chillblast they email me a label. They did, my PC finally got collected by the DPD, Chillblast successfully received it and confirmed there is indeed a hardware problem.

They say, however, they cannot replace it as they don't have any in stock and suggest a refund instead. I pointed out to them that it says next day delivery for my specific PC. He responded saying they will have to build it.  I wonder what the point is of calling it a prebuilt PC if they have to build it? Moreover, how could they deliver it next day if it needs to be built? They're talking nonsense. 

The problem with a refund is that I only paid £1472, but the very same PC is now £1800 i.e £328 extra (and the price of desktop PCs appear to have gone up in price quite considerably everywhere else too). So, at this point, I don't know what to do. Any advice?

Have they said what the hardware fault actually is? 

If its RAM I guess that means its the cost that's pushing them to refund - I mean if they already have the RAM in stock it was likely purchased before the prices increased (assuming they shift many built units) so any increase in cost hasn't maybe yet hit them.

They of course only have to restore you to the position you were in before you bought, then, if you chose, you could chase them for a loss of bargain - but that wouldn't likely be worth the effort.

As for building it, if I really take my time, with all the parts laid out, it would take less than 2hrs to build, flash, bench and dispatch a based unit...so its not nonsense, as they will have a number of processes which can do it even faster than a one person setup.

Why wouldn't it be worth the effort? Even if I shop around it's likely to cost me around £250 extra for roughly the same spec PC.  They haven't specified what the problem was yet. I need to ask them.

So you're still looking for the answers to the 'nuclear' options before understanding the basics of your 'problem'.

Find out what the root cause is, ask them why its not covered under warranty (did you ask for something like a new unit or something?).

As for £250, time, effort, potential of success etc really wouldn't be worth my time, but then I am no longer a 'nuclear option' type of guy.

visidigi

[Deleted User] said:

I asked them for a replacement. 

A replacement part or a replacement base unit?

[Deleted User]

visidigi said:

As for £250, time, effort, potential of success etc really wouldn't be worth my time, but then I am no longer a 'nuclear option' type of guy.

Some people have way too much money. 

The PC broke within 30 days, hence I am entitled to a replacement unit or a refund. But clearly any such refund needs to be commensurate with the overall increase in prices which have occurred over the past 6 weeks. 

Isthisforreal99

[Deleted User] said:

visidigi said:

As for £250, time, effort, potential of success etc really wouldn't be worth my time, but then I am no longer a 'nuclear option' type of guy.

Some people have way too much money. 

The PC broke within 30 days, hence I am entitled to a replacement unit or a refund. But clearly any such refund needs to be commensurate with the overall increase in prices which have occurred over the past 6 weeks. 

Does it? Says who?