New Capita-run Civil Service Pension Scheme - problems (what a surprise!)

indiasign

Well, I feel slightly happier today, because I rang Capita this morning (8.02, and I was 9th in the queue, took another 57 minutes to get to speak to someone) and they have confirmed they have received my request for a quote (my wife and I had applied at the same time in December, she’d had an acknowledgment and I’d heard nothing).

No indication as to when I’m likely to get my quote, and I don’t anticipate it will be through by the time I retire in May, but at least I know they have my request, and that it is going through the system 🙂

pmduk

There's an interesting new sticker in Civil Service World, Civil Service Pension Scheme: Cat Little explains decision to outsource https://share.google/wmxVJgao1vpWcPgG8. the sub-headline states, "Cabinet Office update says Capita won contract based on past performance, price and value for money'

What world do these people live in?

indiasign

https://forums.moneysavingexpert.com/discussion/comment/81964929#Comment_81964929

It’s almost as if there’s a strictly limited roulette wheel of rubbish outsourcing firms, and every time a contract comes up for renewal, they give the wheel a spin and “Right, it’s your turn again…” 🙄

jamesh8

https://forums.moneysavingexpert.com/discussion/comment/81940981#Comment_81940981

Re this, do people still think all the ongoing monthly pension payments will be implemented by the end of this month? I’ve been waiting since December 1.

What__A_Shower

https://forums.moneysavingexpert.com/discussion/comment/81965051#Comment_81965051

Hope so. I retired 09/01 and am still waiting for my first pension payment, fingers crossed.

jamesh8

https://forums.moneysavingexpert.com/discussion/comment/81965129#Comment_81965129

yes, fingers crossed 🤞 for all still waiting. I wonder if we will all receive a letter first, or the payment first. I got my lump sum payment first, then the letter a few days later.

ClashCityRocker1

https://forums.moneysavingexpert.com/discussion/comment/81962206#Comment_81962206

partially vested means you've partially retired and taken some but not all of your pension benefits.

marky_b_2

When I log in it says i'm partially vested, i'm full time and have no pensions in payment.

I do have a deferred pension from a previous period of employment with the civil service, again this isn't in payment.

Angelarc36

Thanks @Dazed_and_C0nfused, @AndyQ211 and @Shabbycat. I'll contact HMRC ant make sure to ask CSP for a schedule, when I eventually get anywhere with being paid.

At least we get communication and answers here in the absence of anything from CSP/Capita.

I'm currently waiting on the phone I started at position 9 33 minutes ago and am still in the same position, so they haven't made any progress in getting the phones answered 🤣!

Watching_The_Wheels

https://forums.moneysavingexpert.com/discussion/comment/81965144#Comment_81965144

A little over a week left, something tells me to prepare my model pig for flight to celebrate in case of overpromise and underdelivery .