New Capita-run Civil Service Pension Scheme - problems (what a surprise!)

Golactico

So, Capita have taken over the admin for the CSPS and their new website and members portal went live this week. I have just registered on the new portal and am not in the least bit surprised to find that the information available on the new portal is very scant and incorrect in terms of my length of service. With complications due to breaks in service etc, I certainly had my problems with MyCSP (the previous admin contractors) but as a deferred member, I was reassured that every time I logged in to the portal since leaving the CS a few years back, everything was correct, ready for when I start drawing my CS pension in a few years time. I'm now left wondering what sort of battle I have on my hands to get Capita to restore my pension details back to the correct position? 

Anyone else finding that they have issues following the changeover? 

I'd be grateful for any relevant info on 'teething problems' provided to current Civil Servants, that, as an ex-employee, I'm not party to.

strawb_shortcake

There's been a big discussion on this at work today, a lot of people very unhappy and similar issues to yourself such as length of service being incorrect. 
We were only told on the day that mycsp was being taken down at 5pm, there was a mad rush for people to log in and obtain their ABS but it had gone well before 5pm.
Perhaps lucky for me I have over 20 years for them to rectify...

Fifefamily

I’m a deferred member and turn 60 next December when I will take out my pension and on the old site it was excellent for displaying what you would receive at that time or if I had chosen to take it earlier but having logged into the new provider tonight, it’s rubbish - no information whatsoever apart from name etc! Oh but it does have Pension Service History 25 years and 815 days! How many days in a year?

I’ll log in again in the new year and see if there is any change.