31.25% April 2026 Price Increase from O2

googyflip

liviboy said:

Does anyone know if we need to actually call up to cancel or if we can just text for a PAC to avoid early termination fees?

Just a PAC request will suffice. Give it to your new supplier and everything happens in the background automagically. That's my experience in the past and just in process of my number being transferred from O2 to SMARTY Mobile at the moment.

I tried to speak to someone at two O2 stores about the price rise as prefer talking to someone face to face. First store told me I could have an appointment in 40 mins time (was on my lunch break) so I declined. Second store said the had no ability to sort out any 'deal' and I needed to speak to them online... spent 10 mins navigating their automated phone system, to finally get through to a human, who told me they can't do anything and the £2.50 would be applied as per the notice. Bascially my choice was to say "Byeeeeee!" to O2 and find a contract which is better value, rolling 1-month plus no price rise ever.

I really hope they loose sufficient customers for something to click with them about this greed.

Sorryagain

Thanks to MSE I have got my new iPhone 17 Pro for only a couple hundred pound. Ordered the new phone from a 3rd party in September with a new contract. £100 up front and £50ish a month contract. Found that I didn’t have a device contract so phoned 202 to double check. Asked to cancel and got out without paying for the phone thanks to them breaking the contract. O2 Tried to make an extra £8.40 a year from me and it ended costing them £1500+

It is well worth checking if you got your contract through a 3rd party. 

flaneurs_lobster

Sorryagain said:

Thanks to MSE I have got my new iPhone 17 Pro for only a couple hundred pound. Ordered the new phone from a 3rd party in September with a new contract. £100 up front and £50ish a month contract. Found that I didn’t have a device contract so phoned 202 to double check. Asked to cancel and got out without paying for the phone thanks to them breaking the contract. O2 Tried to make an extra £8.40 a year from me and it ended costing them £1500+

It is well worth checking if you got your contract through a 3rd party. 

I really hope that this is the end of your contractual obligations but someone is down a grand+ here.

Do you have the agreement you signed with your retailer?

Are you sure that the "3rd party" (who are they BTW?) doesn't have a clawback clause that obliges you to repay the full cost to them if the airtime contract is cancelled?

mmel

flaneurs_lobster said:

Sorryagain said:

Thanks to MSE I have got my new iPhone 17 Pro for only a couple hundred pound. Ordered the new phone from a 3rd party in September with a new contract. £100 up front and £50ish a month contract. Found that I didn’t have a device contract so phoned 202 to double check. Asked to cancel and got out without paying for the phone thanks to them breaking the contract. O2 Tried to make an extra £8.40 a year from me and it ended costing them £1500+

It is well worth checking if you got your contract through a 3rd party. 

I really hope that this is the end of your contractual obligations but someone is down a grand+ here.

Do you have the agreement you signed with your retailer?

Are you sure that the "3rd party" (who are they BTW?) doesn't have a clawback clause that obliges you to repay the full cost to them if the airtime contract is cancelled?

I have the same concerns as you @flaneurs_lobster. I believe it's a separate contract with the 3rd party provided and their T&C's will be different. Mine was all via Samsung, so the device is with Samsung Affordable Mobiles - I also paid a few hundred and the rest of my monies have been direct to O2 for the Airtime.
Hopefully there will be an update on tonight's Martin Lewis show regarding 3rd party providers and the handsets they provided us.

flaneurs_lobster

mmel said:

flaneurs_lobster said:

Sorryagain said:

Thanks to MSE I have got my new iPhone 17 Pro for only a couple hundred pound. Ordered the new phone from a 3rd party in September with a new contract. £100 up front and £50ish a month contract. Found that I didn’t have a device contract so phoned 202 to double check. Asked to cancel and got out without paying for the phone thanks to them breaking the contract. O2 Tried to make an extra £8.40 a year from me and it ended costing them £1500+

It is well worth checking if you got your contract through a 3rd party. 

I really hope that this is the end of your contractual obligations but someone is down a grand+ here.

Do you have the agreement you signed with your retailer?

Are you sure that the "3rd party" (who are they BTW?) doesn't have a clawback clause that obliges you to repay the full cost to them if the airtime contract is cancelled?

I have the same concerns as you @flaneurs_lobster. I believe it's a separate contract with the 3rd party provided and their T&C's will be different. Mine was all via Samsung, so the device is with Samsung Affordable Mobiles - I also paid a few hundred and the rest of my monies have been direct to O2 for the Airtime.
Hopefully there will be an update on tonight's Martin Lewis show regarding 3rd party providers and the handsets they provided us.

Do you mean via Samsung (the phone manufacturing & retailing company who will also sell you an O2 phone contract at the same time) or Affordable Mobiles (the offshoot of AO.com who will also sell you an O2 phone contract at the same time)?

Actually, it probably doesn't make much difference, someone somewhere will have to take the hit.

mmel

flaneurs_lobster said:

mmel said:

flaneurs_lobster said:

Sorryagain said:

Thanks to MSE I have got my new iPhone 17 Pro for only a couple hundred pound. Ordered the new phone from a 3rd party in September with a new contract. £100 up front and £50ish a month contract. Found that I didn’t have a device contract so phoned 202 to double check. Asked to cancel and got out without paying for the phone thanks to them breaking the contract. O2 Tried to make an extra £8.40 a year from me and it ended costing them £1500+

It is well worth checking if you got your contract through a 3rd party. 

I really hope that this is the end of your contractual obligations but someone is down a grand+ here.

Do you have the agreement you signed with your retailer?

Are you sure that the "3rd party" (who are they BTW?) doesn't have a clawback clause that obliges you to repay the full cost to them if the airtime contract is cancelled?

I have the same concerns as you @flaneurs_lobster. I believe it's a separate contract with the 3rd party provided and their T&C's will be different. Mine was all via Samsung, so the device is with Samsung Affordable Mobiles - I also paid a few hundred and the rest of my monies have been direct to O2 for the Airtime.
Hopefully there will be an update on tonight's Martin Lewis show regarding 3rd party providers and the handsets they provided us.

Do you mean via Samsung (the phone manufacturing & retailing company who will also sell you an O2 phone contract at the same time) or Affordable Mobiles (the offshoot of AO.com who will also sell you an O2 phone contract at the same time)?

Actually, it probably doesn't make much difference, someone somewhere will have to take the hit.

Sorry - I purchased via Samsung website and opted for the O2 2 year contract, again via Samsung website all at the same time. The phone was provided by Samsung / Mobileshop Affordable Mobiles Limited.

The email from when I ordered with Samsung stated the device "is supplied by Mobileshop and not by O2. "

So I know I can cancel the O2 Airtime contract with no penalties, but it's the Samsung / Mobileshop Affordable Mobiles Limited T&C's.

Hopefully we'll get further clarity soon on 3rd party providers as it's O2's fault that some people can now no longer afford this.

ClaireBear83Sx

I was paying £17.06 with O2 for 25GB and unlimited calls and texts, plus £14.99 per month for Disney+

All I can say is I'm glad O2 have hiked their prices and allowed us to leave - I've got the same deal with Three only with better percentage coverage in my area and for the first 6 months it is half price at only £6.99 - saving myself £60.42 over the next 6 months.  Going through TopCashback, I also got £42.50 back which gives me another 3ish months paid for.  Then again, with the Disney+, I've cancelled and renewed on an annual payment which saves me 2 months and received £11 cashback (almost another month).

rdajackson

mmel said:

rdajackson said:

mmel said:

mmel said:

I recently purchased a Samsung phone via their website and opted for the O2 2 year contract. The phone was provided by Samsung / Mobileshop Affordable Mobiles Limited.

The email from when I ordered with Samsung stated the device "is supplied by Mobileshop and not by O2. "

So if I cancel the O2 Airtime contract, will the device be "left alone" i.e. it won't get blocked??

Update: I've just noticed the thread about this stated "We've asked O2 how this will work if you took out a bundled contract through a third-party reseller and we'll update this story when we get an answer."

I assume I'll be in that group then?

Edit: I have paid an amount to Samsung for the device and no further payments are due, but it was a rather low amount - presumably they were reliant on their "referral" amount of me taking out an O2 Airtime agreement.

I am in the same boat. Just cancelled the contract, haven't even made my first payment. Have had text confirmation and MyO2 no longer shows the account.

Super cheap 25 Ultra! Gone from being very annoyed with the increase to being absolutely chuffed.

I've just been reading the T&C's (I know I'm sad!!) but it looks as though they may be able to take action, (if they wish to do so) - a summary below:

Discounted Device Linked to Network Contract

If you paid a reduced one-off fee for the handset because you agreed to a Network Contract, then:

You’re contractually bound to:

• Maintain the Network Contract for the full Minimum Term (usually 12, 24, or 36 months).
• Pay the Tariff (monthly airtime charges) to the network provider as agreed.

What happens if you don’t?

• Samsung may remotely disable your device 14 days after a missed payment.
• You may be liable for:
• Outstanding Tariff payments to the network provider.
• Legal action from Samsung to recover the handset.
• You could lose access to:

• Promotional benefits (e.g. cashback, free gifts, line rental refunds).
• Future purchases — Samsung may refuse further orders from you.

Key Clauses

• Clause 7–8 under “Contract Phones Only” outlines that the discount is conditional on maintaining the Network Contract.
• Clause 4 under “Risk and Title” confirms Samsung retains rights to disable the device if the contract terms aren’t met.

I won't invoke my PAC code just yet.

I have paid the contract "as agreed". O2 have offered to end my liability to them "penalty free" due to their price rise, so I have taken them up on this offer.

But good luck to you. Hopefully it works out for us both.

mmel

rdajackson said:

mmel said:

rdajackson said:

mmel said:

mmel said:

I recently purchased a Samsung phone via their website and opted for the O2 2 year contract. The phone was provided by Samsung / Mobileshop Affordable Mobiles Limited.

The email from when I ordered with Samsung stated the device "is supplied by Mobileshop and not by O2. "

So if I cancel the O2 Airtime contract, will the device be "left alone" i.e. it won't get blocked??

Update: I've just noticed the thread about this stated "We've asked O2 how this will work if you took out a bundled contract through a third-party reseller and we'll update this story when we get an answer."

I assume I'll be in that group then?

Edit: I have paid an amount to Samsung for the device and no further payments are due, but it was a rather low amount - presumably they were reliant on their "referral" amount of me taking out an O2 Airtime agreement.

I am in the same boat. Just cancelled the contract, haven't even made my first payment. Have had text confirmation and MyO2 no longer shows the account.

Super cheap 25 Ultra! Gone from being very annoyed with the increase to being absolutely chuffed.

I've just been reading the T&C's (I know I'm sad!!) but it looks as though they may be able to take action, (if they wish to do so) - a summary below:

Discounted Device Linked to Network Contract

If you paid a reduced one-off fee for the handset because you agreed to a Network Contract, then:

You’re contractually bound to:

• Maintain the Network Contract for the full Minimum Term (usually 12, 24, or 36 months).
• Pay the Tariff (monthly airtime charges) to the network provider as agreed.

What happens if you don’t?

• Samsung may remotely disable your device 14 days after a missed payment.
• You may be liable for:
• Outstanding Tariff payments to the network provider.
• Legal action from Samsung to recover the handset.
• You could lose access to:

• Promotional benefits (e.g. cashback, free gifts, line rental refunds).
• Future purchases — Samsung may refuse further orders from you.

Key Clauses

• Clause 7–8 under “Contract Phones Only” outlines that the discount is conditional on maintaining the Network Contract.
• Clause 4 under “Risk and Title” confirms Samsung retains rights to disable the device if the contract terms aren’t met.

I won't invoke my PAC code just yet.

I have paid the contract "as agreed". O2 have offered to end my liability to them "penalty free" due to their price rise, so I have taken them up on this offer.

But good luck to you. Hopefully it works out for us both.

I'm wondering if there will be an update on Martin's show tonight about the 3rd party deals. Hope so.

wendz86

Went through Topcashback and got a deal for £11 a month on sky with double the data i had with O2 and £40 cashback as well. Was a customer for 20 + years. They did try and offer me more data for £15 a month (currently paying £24) .