Trouble enrolling in Win10 Extended Support Updates (ESU)

ih8stress

Hi folks, I'm back again - groan and still as 'untechie' as ever, ha ha

I've been trying to enrol in the Extended Security Updates as my computer is supposedly not Win11 compatible and I am too mean to buy a new one if I don't need it.

The aim is to give myself time to look into trying Linux Mint or ChromeOS ? instead, or at least staving off the inevitable for another year, to have more buying choices.

I have read LOADS of threads about this on various forums including here. I finally found the Enrol now option, when logging into my Admin account on the computer - great.

Unfortunately I just get a black 'Enrol in Extended Security Updates' pop-up screen, when clicking on it - and nothing happens.

I've tried the following but as usual haven't a clue what I am doing, or should be doing.

Tried troubleshooting windows updates (both via standard acc. and Admin account) - it fixed an error but still the same when I re-tried.

Updated my Firefox browser.

Ran defender and malware scans.

Checked Window Updates to see if the relevant KB one was installed.

Further details about my computer below:

ih8stress

Dell Inspiron 560 desktop pc
Win 10 Pro
22H2
OS Build 19045.6396
I've got KB5066198 update, instead of KB5063709

Processor:    Pentium(R) Dual-Core CPU E5400 @ 2.70GHz  2.69GHz
Installed RAM:    4.00 GB
Graphics Card:    Intel(R) G45/G43 Express Chipset (Microsoft Corp. - WDDM 1.1) (64 MB)
Storage:    596 GB WDC WD6400AAKS-75A7B2, 224 GB SSD SATA SSD
System Type:    64-bit operating system, x 64-based processor

Local Account for both Admin user and standard user 
(when I went from Win10 - with help from someone on here - I created it with just a Local Account as advised)

ih8stress

The first time I went into Settings on the Admin account, it came up with the following:

(I got Win10 upgrade via a techie member on here - which must be why it has this?)

Windows Insider Programme 

the following details were in red:
To manage the Windows Insider programme settings for your device 
and allow it to stay in the Windows Insider programme, you'll need to
turn on optional diagnostic data.

in blue:
Go to Diagnostics & Feedback settings to turn on optional diagnostic
data.

in black:
If you don't turn on optional diagnostic data, your device will stop
getting preview builds when the next major release of Windows
launches to the public. To stop receiving preview builds on any device,
you'll need to (underlined blue) leave the Windows Insider programme.

I didn't do anything, and haven't seen this again when going into Settings via the Admin account.

J_B

If only there was a 5 page thread about this on here already ..... 

https://forums.moneysavingexpert.com/discussion/6628566/windows-10-has-anybody-been-able-to-sign-up-for-extended-support

ih8stress

Thanks @ J_B - I HAVE actually posted on that thread before I found the enrol button but thought it would be better to create a new thread rather than hijack that one, with a slightly different issue.

I will add a note to that thread about this query if you think it will help?

Le_Kirk

Are you logged in with a Microsoft account?  Does it have administrator privileges?  Is your system up-to-date, specifically Windows 10 version 22H2?

FrugaiMacDugal

I've just enrolled for ESUs October 2026, free.

See if this wee video helps.

ih8stress

@Le_Kirk - no, I only have the Local Account (I sidestepped creating a m/soft one when setting the pc up).

But my understanding is that when I click on the Enrol now button, it would take me to a page to either put in my m/s account details OR create an account?

Trouble is that the Enrol Now pop-up page just goes black.

I AM doing it from my Admin account (local), and have tried clicking on the 'sign in' underneath Local but it doesn't do anything.

My system is up-to-date but I am missing some older updates, which I have been trying to find today on the microsoft catalogue. Trouble is I don't know WHICH version I need as it lists a few options for the KB5063709 update as there are 12 of them!

https://catalog.update.microsoft.com/Search.aspx?q=KB5063709

I do have some issues when in the Admin account (usually use a standard account), so don't know if it is my computer or the Enrol now button that is the issue.

I have done sfc scans, dism scans etc.

ih8stress

@FrugaiMacDugal thank you for the youtube link, I will try to find it on the tv to watch as I don't have sound on this computer - is it possible to show a picture or title of WHICH one it is please?

Many thanks

FrugaiMacDugal

It's this one. Dean Ellerby, runs for 3.09 mins.

Le_Kirk

You could create a Microsoft account and login outside of the enrol for ESU and then sign in with it.