Windows 10 - Has anybody been able to sign up for extended support?

Undervalued

With just over a month remaining I wanted to sign up my (officially) non W11 compliant PC for the additional year of W10 security updates, ideally using 1000 Microsoft Rewards points.

As yet I don't get the option appearing in Settings > Update and security. I am running ver. 22H2 fully updated as of 10/09/2025.

Googling brings bring up various comments and "fixes" that haven't helped!

Some say it is being "slowly rolled out worldwide" so maybe not available in the UK yet??

Any ideas?

Thanks

Farway

No ideas, except to say I'm in the same position as you, no options appearing for me either

Ayr_Rage

The ENROL option appeared last week for me and worked with the backup option.

Neil_Jones

Needs KB5063709 update installed, which was pushed out in August patch Tuesday.

Also note that the requirements for this extended update requires use of an MS account.  Not a local account.  This may be the requirement to get it going - you must sign up with an MS account to enroll in ESU.

Rolling out slowly.

Undervalued

Ayr_Rage said:

The ENROL option appeared last week for me and worked with the backup option.

Farway said:

No ideas, except to say I'm in the same position as you, no options appearing for me either

Thanks to you both.

That seems to mirror what I have found from Google.

No idea why @Ayr_Rage is favoured when @Farway and I are not!

Undervalued

Neil_Jones said:

Needs KB5063709 update installed, which was pushed out in August patch Tuesday.

Also note that the requirements for this extended update requires use of an MS account.  Not a local account.  This may be the requirement to get it going - you must sign up with an MS account to enroll in ESU.

Rolling out slowly.

Thanks but that was installed on my machine on 14 August.

Can I uninstall it and then re-install it to see if that makes any difference? If so how do I do that?

Sorry if I am being thick but I don't quite understand your second paragraph. I have a MS account and subscribe to Office 365 including 1TB of OneDrive.

Neil_Jones

The 2nd paragraph means what it says.  The one that you sign into with Windows.  This is not always the same as an Office account and you can in theory have as many MS accounts on a computer for various pieces of software as you like.

Anyway you have another 4 weeks for the option to sign up for this and its only Sep 11 now.

Undervalued

Neil_Jones said:

The 2nd paragraph means what it says.  The one that you sign into with Windows.  This is not always the same as an Office account and you can in theory have as many MS accounts on a computer for various pieces of software as you like.

Anyway you have another 4 weeks for the option to sign up for this and its only Sep 11 now.

Thanks.

I've double checked and read Microsoft's help pages and as far as I can see my Windows sign in and my 365 account are one and the same.

I'll keep my fingers crossed and wait another week or two to see if it sorts itself out!