Revolut insisting i get my passport renewed

Norfolk_guy

Been using Revolut for just under a year or so now, I get on well with it and like their generous daily interest on my savings.
However, suddenly got a email and app messages saying i need to re-submit my ID documents for "regulatory requirements" 

I thought no bother, got my valid photo card driving license handy.

However for GB citizens the only tick box option is passport.
My passport expired over a month ago and they won't accept any other form of ID

I wasted some time arguing with a chat help bot and it said i had to get my passport renewed.

This im sure, is trying to apply a one size fits all policy.

There is no legal requirement to hold a passport in the UK and Revolut insisting i need to go off and pay to get mine renewed when i have no plans to go on holiday seems a bit off.

Financial organisations may need to keep customer proof of ID updated to keep up with regulatory requirements, but when they have refused to accept a valid photo card driving licence for an existing customer and threatened to restrict my account, this must be grounds to make a formal complaint ?

wmb194

Norfolk_guy said:

Been using Revolut for just under a year or so now, I get on well with it and like their generous daily interest on my savings.
However, suddenly got a email and app messages saying i need to re-submit my ID documents for "regulatory requirements" 

I thought no bother, got my valid photo card driving license handy.

However for GB citizens the only tick box option is passport.
My passport expired over a month ago and they won't accept any other form of ID

I wasted some time arguing with a chat help bot and it said i had to get my passport renewed.

This im sure, is trying to apply a one size fits all policy.

There is no legal requirement to hold a passport in the UK and Revolut insisting i need to go off and pay to get mine renewed when i have no plans to go on holiday seems a bit off.

Financial organisations may need to keep customer proof of ID updated to keep up with regulatory requirements, but when they have refused to accept a valid photo card driving licence for an existing customer and threatened to restrict my account, this must be grounds to make a formal complaint ?

There might be no legal requirement to hold a passport or photo ID driving licence but there is a legal requirement for financial institutions to do KYC checks and they are given the freedom to decide how to comply. Unfortunately that means some insist on passports as ID... You probably need to either renew it or move on.

Ayr_Rage

You can complain but it may not change their policy.

mjm3346

Their choice not yours - your choice is use them or not

danny13579

Your options: 1: Renew your passport and provide Revolut with what they're looking for.

2: Close your Revolut account and move on.

Isthisforreal99

Norfolk_guy said:

Financial organisations may need to keep customer proof of ID updated to keep up with regulatory requirements, but when they have refused to accept a valid photo card driving licence for an existing customer and threatened to restrict my account, this must be grounds to make a formal complaint ?

No it isn't.

Quite simple, follow their rules or have your account closed down.

35har1old

danny13579 said:

Your options: 1: Renew your passport and provide Revolut with what they're looking for.

2: Close your Revolut account and move on.

I never been asked to renew ID by any financial institution it appears Revolut is going beyond what is required 

Ayr_Rage

35har1old said:

danny13579 said:

Your options: 1: Renew your passport and provide Revolut with what they're looking for.

2: Close your Revolut account and move on.

I never been asked to renew ID by any financial institution it appears Revolut is going beyond what is required 

You must be THE lucky one, quite routine when you change devices or the document you used for initial verification expires when using app based companies.

Norfolk_guy

Ayr_Rage said:

35har1old said:

danny13579 said:

Your options: 1: Renew your passport and provide Revolut with what they're looking for.

2: Close your Revolut account and move on.

I never been asked to renew ID by any financial institution it appears Revolut is going beyond what is required 

You must be THE lucky one, quite routine when you change devices or the document you used for initial verification expires when using app based companies.

Previously, I've only ever been asked to provide ID when opening accounts with app or high street financial companies.

Never been asked to provide it again.

35har1old

Norfolk_guy said:

Ayr_Rage said:

35har1old said:

danny13579 said:

Your options: 1: Renew your passport and provide Revolut with what they're looking for.

2: Close your Revolut account and move on.

I never been asked to renew ID by any financial institution it appears Revolut is going beyond what is required 

You must be THE lucky one, quite routine when you change devices or the document you used for initial verification expires when using app based companies.

Previously, I've only ever been asked to provide ID when opening accounts with app or high street financial companies.

Never been asked to provide it again.

To open a Revolut account it states passport or driving license is required 

Theleak250

Im afraid the argument is void. There is no legal requirement to hold a driving licence unless you want to drive, there is no legal requirement to hold a gas bill in paper form. Yet these are used by banks to ensure identity. It’s a bit strange that they will not accept a drivers license, but you need to find another bank if you cannot complete their checks.