Whipmats , Bad reviews ,Can I claim my money back from my Credit card

eskbanker

MyRealNameToo said:

TELLIT01 said:

The obvious first step is to reject the items and return under distant selling regulations.  Has the OP tried that route yet?

The first issue will be the cost of posting them to China 

The second issue will be that the tracking will not show that they were delivered and the merchant will claim never to have received the return. 

And the third issue is that they'll refuse the attempted rejection, citing the exemption of personalised products, even though, like their references to leather, this doesn't actually withstand scrutiny....

born_again

Looking on the website most option are dropdown boxes, except where you have to enter model... Crafty.

popped up on my facebook feed so asked a couple of question.
Wonder if they will reply.

Okell

akm2018 said:

I note a couple of 'dark patterns' on their website, perhaps intended to make things harder for anyone trying to work out who they are: 1) they've made text non-selectable 2) they've set a timer to break debugging every second (although this can be trivially worked around)...

Will that be why Norton stops me going to the site?

(Or has the site "disappeared"?)

eskbanker

Okell said:

(Or has the site "disappeared"?)

No, still accessible without Norton!

TELLIT01

When I tried to access the Whipmats website, Norton AV blocked it.  I don't know if that says something about the company or just Norton being overly cautious.

Okell

TELLIT01 said:

When I tried to access the Whipmats website, Norton AV blocked it.  I don't know if that says something about the company or just Norton being overly cautious.

That was my experience too...

Alderbank

akm2018 said:

This is the only usage of the word "Asia" anywhere on the site. And if you're a pukka UK company that manufactures in Italy, why would you have a 'central warehouse in Asia' thinking-face-emoji...

I know nothing about this company but it is very common for a brand manufacturer to have different products made in different parts of the world.

A leather goods company (if that's what they are) could quite reasonably have their headline products made in Florence or Lombardy but their cheaper lines, the bulk sellers, produced in Vietnam.

eskbanker

Alderbank said:

akm2018 said:

This is the only usage of the word "Asia" anywhere on the site. And if you're a pukka UK company that manufactures in Italy, why would you have a 'central warehouse in Asia' thinking-face-emoji...

I know nothing about this company but it is very common for a brand manufacturer to have different products made in different parts of the world.

A leather goods company (if that's what they are) could quite reasonably have their headline products made in Florence or Lombardy but their cheaper lines, the bulk sellers, produced in Vietnam.

See their statement about manufacturing in Italy, reproduced on the first page of the thread from their published shipping policy - without having analysed in detail, I don't think they have the concept of premium versus cheap products, they're all much of a muchness.

Alderbank

@Pinehead, all I can see is that you paid £150.

Forgive me if I have missed these below, but for my benefit can you tell me 

• What you actually bought (for example, boot mat for BMW X5),

• How exactly the item was described on the website,

• Under which law you believe they owe you £150 (for example, under S32 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 because you told them you want to cancel the contract, or under the short term right to reject in the Consumer Rights Act 2015 because the goods don't conform to contract)

• If the goods don't conform to contract, in what way don't they conform?

Thanks

born_again

Well this is the answer I got

Basically the same as every other question asked. Quite a few "They are great. But strangely when you look at that persons profile. There is nothing there...

Great question!

Our mats are made using only the best materials, combining both luxury and durability 

 Eco-Friendly Synthetic Leather – for an elegant and environmentally conscious finish

 Memory Foam – ensures optimal comfort on every drive

 Polypropylene Resin – provides unmatched durability and resilience

 Soft & Sturdy Foam Layer – adds extra protection against wear and tear

 Non-Slip Backing – keeps the mats securely in place during use

They’re also fully waterproof and super easy to clean! 

Happy to share 

No, they did not mention Italian leather, nor answer where they are made or if they have a UK depot.