Octopus Which Tariff

mac.d

Mark2019 said:

They’re far more responsive on Twitter or Instagram. Try sending them a direct message and they’ve always replied within hours to me. Much easier when wanting to switch quickly to a tariff they may withdraw. 

I should've done that, but have previously emailed to switch tariffs with no issues and did so earlier last week when I requested just to switch the electric only, so thought it'd be fine to do the same two days later when I saw the new tariff for gas. I was at work and couldn't action it until I came home on the Friday afternoon but the tariff was still  available (I did it via the change tariff link for my account), and followed their instructions to email them to switch, as it can't be done online if you're not at the end of a current fix. It's hardly worth the bother for the small amount I'd save, but that's not really the point.

jem16

mac.d said:

Mark2019 said:

They’re far more responsive on Twitter or Instagram. Try sending them a direct message and they’ve always replied within hours to me. Much easier when wanting to switch quickly to a tariff they may withdraw. 

I should've done that, but have previously emailed to switch tariffs with no issues and did so earlier last week when I requested just to switch the electric only, so thought it'd be fine to do the same two days later when I saw the new tariff for gas. I was at work and couldn't action it until I came home on the Friday afternoon but the tariff was still  available (I did it via the change tariff link for my account), and followed their instructions to email them to switch, as it can't be done online if you're not at the end of a current fix. It's hardly worth the bother for the small amount I'd save, but that's not really the point.

You can switch online via their website even if you are not at the end of a fix. I’ve done it several times now. 

mac.d

Only if you're switching both gas and electric, if you want to switch a single tariff, they provide a new single fuel switch page, but then it tells you "you'll be able to switch online closer to your tariff end date, but if you need to switch before then, please drop us an email to hello@octopus.energy."