Octopus Which Tariff

jem16

MouldyOldDough said:

jem16 said:

MouldyOldDough said:

MattMattMattUK said:

MouldyOldDough said:

Despite it being at V1 when I applied and it being at V3 yesterday - Octopus have apparently put me in at V4 

This is considerably more than any of the previous rates 

Is it worth me complaining ?

You keep using "considerably more" when it does not apply.

There is no "applying", you click on accept, you either immediately move to that tariff if out of contract or it starts at the end of your current fixed term. There is no application period, you get the V.# that is live at the time you click on the button.

Then why have I been given V4 ?

When I clicked the button - it was either V1 or V2 -Which is noticeably less expensive than V4

When did your previous fix end? 

09 August 2025

And I cannot get a response from Octopus - I may contact the regulator !

So your new tariff was applied when your old one ended which is normal unless you asked them to do otherwise?

I contacted them on Twitter (X) and no problem getting them at all. You cannot go to the regulator until you’ve exhausted the complaint process by Octopus first so I’d suggest using Twitter. 

MouldyOldDough

debitcardmayhem said:

@MouldyOldDough

09 August 2025

And I cannot get a response from Octopus - I may contact the regulator !

Doesn’t work like that, you have to go through their complaints process first.

Octopus complaint system doesn't work

When you email 'issueresolution@octopus.energy' - it end up going to the person dealing with you at 'hello@octopus.energy' !!

There is no independent method of complaining to Octopus

jem16

MouldyOldDough said:

debitcardmayhem said:

@MouldyOldDough

09 August 2025

And I cannot get a response from Octopus - I may contact the regulator !

Doesn’t work like that, you have to go through their complaints process first.

Octopus complaint system doesn't work

When you email 'issueresolution@octopus.energy' - it end up going to the person dealing with you at 'hello@octopus.energy' !!

There is no independent method of complaining to Octopus

All companies deal with their own complaints in the first instance. You’re looking for something which doesn’t exist till after you’ve exhausted the normal complaints procedure. 

Have you tried Twitter as I suggested?

MouldyOldDough

jem16 said:

MouldyOldDough said:

debitcardmayhem said:

@MouldyOldDough

09 August 2025

And I cannot get a response from Octopus - I may contact the regulator !

Doesn’t work like that, you have to go through their complaints process first.

Octopus complaint system doesn't work

When you email 'issueresolution@octopus.energy' - it end up going to the person dealing with you at 'hello@octopus.energy' !!

There is no independent method of complaining to Octopus

All companies deal with their own complaints in the first instance. You’re looking for something which doesn’t exist till after you’ve exhausted the normal complaints procedure. 

Have you tried Twitter as I suggested?

No - I don't use Twittter and don't have a Twitter account

jem16

MouldyOldDough said:

jem16 said:

MouldyOldDough said:

debitcardmayhem said:

@MouldyOldDough

09 August 2025

And I cannot get a response from Octopus - I may contact the regulator !

Doesn’t work like that, you have to go through their complaints process first.

Octopus complaint system doesn't work

When you email 'issueresolution@octopus.energy' - it end up going to the person dealing with you at 'hello@octopus.energy' !!

There is no independent method of complaining to Octopus

All companies deal with their own complaints in the first instance. You’re looking for something which doesn’t exist till after you’ve exhausted the normal complaints procedure. 

Have you tried Twitter as I suggested?

No - I don't use Twittter and don't have a Twitter account

Then unless you want to make one, you’re stuck with the other method.

timjim

timjim said:

@MouldyOldDough

These are the rates for East Midlands, how is v4 considerably more expensive than v2?

Octopus 12M Fixed August 2025 v4

fixed

domestic

historic

Eco 7 Electricity

• Day unit rate:28.85 p/kWh
• Night unit rate:12.86 p/kWh
• Standing charge:45.32 p/day

Electricity

• Unit rate:24.25 p/kWh
• Standing charge:45.82 p/day

Gas

• Unit rate:5.64 p/kWh
• Standing charge:28.69 p/day

Octopus 12M Fixed August 2025 v2

fixed

domestic

historic

Eco 7 Electricity

• Day unit rate:30.04 p/kWh
• Night unit rate:13.39 p/kWh
• Standing charge:45.32 p/day

Electricity

• Unit rate:24.46 p/kWh
• Standing charge:45.82 p/day

Gas

• Unit rate:5.61 p/kWh
• Standing charge:28.69 p/day

@MouldyOldDough

I'll ask again how is v4 considerably more expensive than v2?

matelodave

According to the figures above, v4 looks to be cheaper than v2 for leccy, unless I'm missing something.

The standing charges are the same and gas is .03p/kw more expensive which could add £3.60 to an average annual gas bill.

GingerTim

matelodave said:

According to the figures above, v4 looks to be cheaper than v2 for leccy, unless I'm missing something.

It is and you're not.

mac.d

Podseas said:

This is why it is always best to email.

They will honour the switch if that tariff was available at the time you sent the email. If they put you on a different tariff to the one you request then you have legitimate grounds to complain. Phone and you have no record of what was actually requested unless you record the call. Always use email when you can as it lays a trail of evidence in case of mistakes and disputes. Octopus are usually fast to respond to email too.

I switched my gas earlier in the week by email, they didn't respond until the following morning but confirmed the requested switch with the rates I had quoted in my email.

However, two days later on Friday afternoon, I emailed them again to ask to switch the electric, again quoting the current tariff. This time they didn't respond, so I sent them an email and chased it up, they apologised and then instead of agreeing the switch, said they'd given me a quote and to click on the link to check it.

So they only quoted the new tariff that started on Friday night/Saturday morning, 25p when my email with the price at the time was for 23p. So I rejected it and have asked them to honour the tariff that was available when I sent the request. 

No response so far. 

Mark2019

mac.d said:

Podseas said:

This is why it is always best to email.

They will honour the switch if that tariff was available at the time you sent the email. If they put you on a different tariff to the one you request then you have legitimate grounds to complain. Phone and you have no record of what was actually requested unless you record the call. Always use email when you can as it lays a trail of evidence in case of mistakes and disputes. Octopus are usually fast to respond to email too.

I switched my gas earlier in the week by email, they didn't respond until the following morning but confirmed the requested switch with the rates I had quoted in my email.

However, two days later on Friday afternoon, I emailed them again to ask to switch the electric, again quoting the current tariff. This time they didn't respond, so I sent them an email and chased it up, they apologised and then instead of agreeing the switch, said they'd given me a quote and to click on the link to check it.

So they only quoted the new tariff that started on Friday night/Saturday morning, 25p when my email with the price at the time was for 23p. So I rejected it and have asked them to honour the tariff that was available when I sent the request. 

No response so far. 

They’re far more responsive on Twitter or Instagram. Try sending them a direct message and they’ve always replied within hours to me. Much easier when wanting to switch quickly to a tariff they may withdraw.