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ISA transfer experiences

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My most recent experiences.

First the bad and the ugly: 
  • Monument to Santander. The request had to be made on paper, which I handed in to a friendly Santander employee in Branch. 6 weeks later, there had been nil progress as the form apparently "didn't reach the right department" (in Santander). This means I missed out on their 4.25% 1 year fix and the £50 bonus. Santander Complaints have not been able to trace the whereabouts of the original but assure me it's not left Santander and therefore there is no data privacy issue. Their solution ("just apply again") and their compensation offer is unsatisfactory, so the case will be on its way to the FOS as soon as Santander get their final decision to me in writing.

  • Monument to YBS. Monument just rejected the transfer request, without giving a reason. YBS tell me they followed up and asked for a reason, just to get ignored. Monument were also not willing to tell me why they rejected the transfer request. They have now upheld my formal complaint and paid me compensation.

Now the positive ones:
  • Vida to Paragon. Applied online late in the evening of Monday, June 30. Transfer fully completed Friday July 4th. 4 working days - brilliant.

  • Tembo to Vida: applied late on Thursday, June 19th. Transfer fully completed Friday June 27. 6 working days - very good

  • Monument to Tembo: Applied late on July 2nd. Funds showing in Tembo lunchtime July 7. Less than 3 working days - impressive! Looks as if Monument have finally got their act together.

Comments

  • VNX
    VNX Posts: 456 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Chip to Moneybox.

    completed today, 24hours. 

    Zopa to chip three weeks and a headache. 
  • superleeds27
    superleeds27 Posts: 51 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    edited 11 July at 10:24AM
    Marcus to Moneybox. Initiated Wednesday PM done by Friday AM
  • clairec666
    clairec666 Posts: 260 Forumite
    100 Posts Name Dropper
    I thankfully don't have any horror stories to share. Recent experiences went smoothly - Skipton fixed-term ISA matured, partial transfer to a new fixed-rate with Virgin, completed within 5 days. Tried to transfer the rest to Trading 212, who informed me that the transfer was held up because Skipton "didn't have my signature on record" (not sure why they'd allowed the Virgin transfer to go through earlier!). Quick exchange of messages with Skipton's customer support and it was all sorted, money arrived at Trading 212 within 2 days.
  • IanPeart
    IanPeart Posts: 1 Newbie
    Second Anniversary First Post
    Tried to transfer my cash ISA from CMC Invest now the bonus rate is ended.
    I got cold feet when I could not find a provider who accepted a transfer in from CMC Invest!
    I wonder if this has to do with them not fully FSC registered? This is very scary as I have well over £20k in there!
    I'm seriously considering withdrawing it all to be on the safe side.

    It occurs to me that putting a chunk of it in my CHASE SAVER (5% for 1 year) is a better option (just stay below the interest tax threshhold).
    Any thoughts or observatios/suggestions?
  • GlasgowExpat2
    GlasgowExpat2 Posts: 255 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    CHIP to Aldermore. Requested on Sunday evening funds in account today. 
  • Rheumatoid
    Rheumatoid Posts: 995 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    Moneybox to Close Brothers.  Initiated Monday 11.34. Completed today 17.31
    16 Panel (250W JASolar) 4kWp, facing 170 degrees, 40 degree slope, Solis Inverter. Installed 29/9/2015 - £4700 (Norfolk Solar Together Scheme); 9.6kWh US2000C Pylontech batteries + Solis Inverter installed 12/4/2022 Year target (PVGIS-CMSAF) = 3880kWh - Installer estimate 3452 kWh:Average over 6 years = 4400 :j
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