Citroen/DS 3 stop drive recall

Drinky23

Im in the same boat. Im currently stranded 180 miles from home with a car and caravan that i cant get back. This lovley trip has and fault is costing me thousands! 

  Breakdown will not collect the car to get it home, local garages are on a 6week waiting list, and i cant leave them unattended in n the site so i cant get back home on the train and leave them. 

Dealership will not help, Citroen will not help. Neither will collect or provide curtesy car.  I have to be off this site by Friday or risk impounding both and fines.  Im going to be £900 out of pocket to just to get the car home and potentially hire a car to move the caravan or pay another £800 to have Someone tow it for me just to get it home from what was meant to be a really relaxing holiday. 😣

 im no longer insured and have been informed that as i am legally obligated to ensure the car is safe on the road DVSA could fine over 2k and issue a driving ban if i choose to ignore the stop drive order and drive it. Not that i would want to risk driving it now, or drive a car when my insurance is now not covered to drive it. 

Im stranded & potentially £1,800 out of pocket not to mention the days work & appointments ive missed trying to sort. 

Its an absolute nightmare. 

paul_c123

Drinky23 said:

Im in the same boat. Im currently stranded 180 miles from home with a car and caravan that i cant get back. This lovley trip has and fault is costing me thousands! 

  Breakdown will not collect the car to get it home, local garages are on a 6week waiting list, and i cant leave them unattended in n the site so i cant get back home on the train and leave them. 

Dealership will not help, Citroen will not help. Neither will collect or provide curtesy car.  I have to be off this site by Friday or risk impounding both and fines.  Im going to be £900 out of pocket to just to get the car home and potentially hire a car to move the caravan or pay another £800 to have Someone tow it for me just to get it home from what was meant to be a really relaxing holiday. 😣

 im no longer insured and have been informed that as i am legally obligated to ensure the car is safe on the road DVSA could fine over 2k and issue a driving ban if i choose to ignore the stop drive order and drive it. Not that i would want to risk driving it now, or drive a car when my insurance is now not covered to drive it. 

Im stranded & potentially £1,800 out of pocket not to mention the days work & appointments ive missed trying to sort. 

Its an absolute nightmare. 

When did you buy the car and is the V5 in your name and address? When you bought it, did you check for active recalls?

Thea

They better get my jail cell ready. My car is my lifeline. I need it to get to work and back. Bus and trains will add 3 hours to my working day where I’m on my feet all day. I’ve already had to cut back my hours as I am depressed. Just lost a parent to dementia after caring for them for the last 10 years. I suffer from exhaustion already and other health conditions. I only drive just under 5k miles a year.   

Car hire is a minimum of £35 a day. £22 is not gunna cut it. I don’t have the funds to pay now and get back later- maybe some of it. It’s all just ridiculous.

How come is suddenly dangerous. When it was first recognised they did nothing. Should have been stock piling the parts then! 

Thea

Is this even legal???

Stop Drive NQ3 Goodwill Support

Dear [Insert Customer Name]

You have applied for temporary goodwill support in respect of the Stop Drive NQ3 Campaign for your vehicle (“Vehicle”) with Vehicle Registration Number [INSERT]

The support offered (subject to the additional conditions below):

• Up to a maximum of £22 per day (inclusive of VAT towards) towards documented mobility expenses in the UK described below with valid receipt/proof of payment.

• Payment to cover reasonable daily expenses associated with the unavailability of your Vehicle, from point of check-in to the date of recall completion inclusive.

• Mobility expenses covered are: public transport, taxis, and vehicle rental.  Fuel expenses are not included.

• Payment will be made following completion of the repair only in respect of the period from the date of this emailup to the time that repair of your vehicle has been completed and your vehicle is made available for collection. No support payments for mobility costs shall be paid after this date.

Additional Conditions

 

• You acknowledge and accept that this support is made available to provide you with a contribution towards a mobility solution in respect of the loss of use of your Vehicle pending completion of its repair.

• The vehicle must be booked in for repair and an acceptance of Mobility Support offer recorded by replying to this email as explained in the final paragraph.

• You must make the Vehicle available for collection for repair at the time notified by Dealer or brand. If you fail to make the Vehicle available for repair when requested,you will not be eligible to receive further support.

• Expenses relate to mobility for an eligible vehicle only (VIN included in Takata NQ3 Stop Drive campaign) for the period post check-in of the Vehicle up to the date of the recall completion.

• Support is available only to the registered keeper of the Vehicle (as documented on the V5C, evidence of which you shall provide on request) and multiple requests related to the same VRN will not be accepted.

• Invoices / receipts or Bank Statement showing the relevant transactions for all expenses must be submitted including proof of payment.  Support will not be provided in respect of illegible or missing proof of payment as determined by 

Citroën. 

• Citroën may amend or withdraw support at any time. You will be notified of any such withdrawal or amendment which will not affect any support payments due prior to the date of such notification.

• Any personal data you provide in connection with this support scheme (including receipts, bank statements, and contact details) will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will be used solely for the purpose of administering and verifying your claim in relation to your Vehicle and will be retained only for as long as necessary to fulfil this purpose, after which it will be securely deleted or anonymised.

• The support is offered on a goodwill basis without any admission or acceptance of fault.

Please can you respond by forwarding this email to Citroen Customer Care at the following email address:

citroen_uk-en@my-customerportal.com

In your email please state “I accept” to confirm acceptance of the Citroën / DS Mobility temporary goodwill support terms and conditions and by submitting a request to Citroën in respect of the Vehicle you shall also be deemed to accept them.

Best Regards,

 

[Citroën / DS Dealer]

Ectophile

Thea said:

Is this even legal???

Unless you bought the car direct from Citroen (which is very unlikely), then you have no rights to enforce against them.  They are making you a goodwill offer.  You can accept it or not.

ThorOdinson

Sounds like they will collect your car, so that's good. People were wondering how to get it to the service centre.

neilmol2000

Thea said:

Is this even legal???

Stop Drive NQ3 Goodwill Support

Dear [Insert Customer Name]

You have applied for temporary goodwill support in respect of the Stop Drive NQ3 Campaign for your vehicle (“Vehicle”) with Vehicle Registration Number [INSERT]

The support offered (subject to the additional conditions below):

• Up to a maximum of £22 per day (inclusive of VAT towards) towards documented mobility expenses in the UK described below with valid receipt/proof of payment.

• Payment to cover reasonable daily expenses associated with the unavailability of your Vehicle, from point of check-in to the date of recall completion inclusive.

• Mobility expenses covered are: public transport, taxis, and vehicle rental.  Fuel expenses are not included.

• Payment will be made following completion of the repair only in respect of the period from the date of this emailup to the time that repair of your vehicle has been completed and your vehicle is made available for collection. No support payments for mobility costs shall be paid after this date.

Additional Conditions

 

• You acknowledge and accept that this support is made available to provide you with a contribution towards a mobility solution in respect of the loss of use of your Vehicle pending completion of its repair.

• The vehicle must be booked in for repair and an acceptance of Mobility Support offer recorded by replying to this email as explained in the final paragraph.

• You must make the Vehicle available for collection for repair at the time notified by Dealer or brand. If you fail to make the Vehicle available for repair when requested,you will not be eligible to receive further support.

• Expenses relate to mobility for an eligible vehicle only (VIN included in Takata NQ3 Stop Drive campaign) for the period post check-in of the Vehicle up to the date of the recall completion.

• Support is available only to the registered keeper of the Vehicle (as documented on the V5C, evidence of which you shall provide on request) and multiple requests related to the same VRN will not be accepted.

• Invoices / receipts or Bank Statement showing the relevant transactions for all expenses must be submitted including proof of payment.  Support will not be provided in respect of illegible or missing proof of payment as determined by 

Citroën. 

• Citroën may amend or withdraw support at any time. You will be notified of any such withdrawal or amendment which will not affect any support payments due prior to the date of such notification.

• Any personal data you provide in connection with this support scheme (including receipts, bank statements, and contact details) will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will be used solely for the purpose of administering and verifying your claim in relation to your Vehicle and will be retained only for as long as necessary to fulfil this purpose, after which it will be securely deleted or anonymised.

• The support is offered on a goodwill basis without any admission or acceptance of fault.

Please can you respond by forwarding this email to Citroen Customer Care at the following email address:

citroen_uk-en@my-customerportal.com

In your email please state “I accept” to confirm acceptance of the Citroën / DS Mobility temporary goodwill support terms and conditions and by submitting a request to Citroën in respect of the Vehicle you shall also be deemed to accept them.

Best Regards,

 

[Citroën / DS Dealer]

Hi, where did you get this letter from please, all I've had is a letter telling me not to drive my car? Thank you

Thea

neilmol2000 said:

Thea said:

Is this even legal???

Stop Drive NQ3 Goodwill Support

Dear [Insert Customer Name]

You have applied for temporary goodwill support in respect of the Stop Drive NQ3 Campaign for your vehicle (“Vehicle”) with Vehicle Registration Number [INSERT]

The support offered (subject to the additional conditions below):

• Up to a maximum of £22 per day (inclusive of VAT towards) towards documented mobility expenses in the UK described below with valid receipt/proof of payment.

• Payment to cover reasonable daily expenses associated with the unavailability of your Vehicle, from point of check-in to the date of recall completion inclusive.

• Mobility expenses covered are: public transport, taxis, and vehicle rental.  Fuel expenses are not included.

• Payment will be made following completion of the repair only in respect of the period from the date of this emailup to the time that repair of your vehicle has been completed and your vehicle is made available for collection. No support payments for mobility costs shall be paid after this date.

Additional Conditions

 

• You acknowledge and accept that this support is made available to provide you with a contribution towards a mobility solution in respect of the loss of use of your Vehicle pending completion of its repair.

• The vehicle must be booked in for repair and an acceptance of Mobility Support offer recorded by replying to this email as explained in the final paragraph.

• You must make the Vehicle available for collection for repair at the time notified by Dealer or brand. If you fail to make the Vehicle available for repair when requested,you will not be eligible to receive further support.

• Expenses relate to mobility for an eligible vehicle only (VIN included in Takata NQ3 Stop Drive campaign) for the period post check-in of the Vehicle up to the date of the recall completion.

• Support is available only to the registered keeper of the Vehicle (as documented on the V5C, evidence of which you shall provide on request) and multiple requests related to the same VRN will not be accepted.

• Invoices / receipts or Bank Statement showing the relevant transactions for all expenses must be submitted including proof of payment.  Support will not be provided in respect of illegible or missing proof of payment as determined by 

Citroën. 

• Citroën may amend or withdraw support at any time. You will be notified of any such withdrawal or amendment which will not affect any support payments due prior to the date of such notification.

• Any personal data you provide in connection with this support scheme (including receipts, bank statements, and contact details) will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will be used solely for the purpose of administering and verifying your claim in relation to your Vehicle and will be retained only for as long as necessary to fulfil this purpose, after which it will be securely deleted or anonymised.

• The support is offered on a goodwill basis without any admission or acceptance of fault.

Please can you respond by forwarding this email to Citroen Customer Care at the following email address:

citroen_uk-en@my-customerportal.com

In your email please state “I accept” to confirm acceptance of the Citroën / DS Mobility temporary goodwill support terms and conditions and by submitting a request to Citroën in respect of the Vehicle you shall also be deemed to accept them.

Best Regards,

 

[Citroën / DS Dealer]

Hi, where did you get this letter from please, all I've had is a letter telling me not to drive my car? Thank you

This was emailed to me by Perrys when I booked it in to get the airbags changed. 

Thea

If it helps anyone. Hastings insurance will cover car driven to the garage for repair. Also if your car is parked outside on the main road. It’s just not insured if you drive it. 

facade

On another forum, someone rang Esure and reckons that their car is still insured to drive.

('d double check though, in case they didn't mention the end of the sentence, like "only directly to a booked appointment at a garage to have the work carried out")