Filled in the wrong vehicle Reg - Advice sought.

kryten3000

Block the number that is calling you and report to the ICO as unwanted call/text.

https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-texts-and-nuisance-calls/report-spam-texts-and-nuisance-sales-calls/

Coupon-mad

Octonaught said:

As I have now appealed internally and given my details as the driver, do I suck up this extortion or appeal to POPLA? I don't earn very much money, so even £40 is a significant hit to my pocket, but there's no way I'm paying £200.

If only it was a pay machine and a ticket in the window and not a flaming app, I wouldn't be in this mess!

 I am now receiving "robocalls" and texts from a debt recovery agency. Today I received 2 letters from them each demanding I pay £170, so now £340 in total.

To save rereading the entire thread, this all because when I paid for my 2 days parking, the app autofilled my old car reg into the form and I failed to notice.

The next stage will be to see if they apply for a CCJ.

Gr1pr said: No , they cannot do that  Ignore the powerless debt collectors letters,  they are irrelevant 

You need to show your evidence and tell your experience to the Government because one of the questions is about whether cases like this should see a PCN cancelled.

Of course it should be cancelled in future! This wasn't something you did. It was app autofill.

These mitigating circumstances cases MUST be cancelled in future - and if we can persuade the Government.to ban these PCNs and ban Debt Recovery fees then those decisions will help you, if you ever need to defend a claim.

Please do the government's Public Consultation. We need every poster to complete this vital survey before the deadline.

FIGHTBACK ALERT - just days to go!

See this thread:

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-now-extended-closes-friday-26th-september/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law. 

I've written some guidance to help focus new posters on the issues. I've covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam over 18 million times per annum. Motorists need your voice added please.

CLOSES ON FRIDAY 26th SEPTEMBER.

Octonaught

Thanks for the reply Gr1pr. 

To clarify, I didn't think the debt recovery agency would be doing that, they threaten that their client the parking company might apply for this, see attached image.

Octonaught

kryten3000 said:

Block the number that is calling you and report to the ICO as unwanted call/text.

https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-texts-and-nuisance-calls/report-spam-texts-and-nuisance-sales-calls/

Already blocked and reported as spam, will also report here. Thanks.

Octonaught

Coupon-mad said:

Octonaught said:

Returning to update with regards to this, having ignored the PCNs I am now receiving "robocalls" and texts from a debt recovery agency. Today I received 2 letters from them each demanding I pay £170, so now £340 in total.

To save rereading the entire thread, this all because when I paid for my 2 days parking, the app autofilled my old car reg into the form and I failed to notice. 

You need to show your evidence and tell your experience to the Government because one of the questions is about whether cases like this should see a PCN cancelled.

Of course it should! This wasn't even something you did.

These mitigating circumstances cases MUST be cancelled in future - and if we can persuade the Government.to ban these PCNs and ban Debt Recovery fees then those decisions will help you, if you ever need to defend a claim.

Please do the government's Public Consultation. We need every poster to complete this vital survey before the deadline next week.

FIGHTBACK ALERT - just days to go!

See this thread:

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-now-extended-closes-friday-26th-september/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law. 

I've written some guidance to help focus new posters on the issues. I've covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam over 18 million times per annum. Motorists need your voice added please.

CLOSES ON FRIDAY 26th SEPTEMBER.

I'll look into filling this in in the week. Thanks for letting me know.

Coupon-mad

Octonaught said:

Thanks for the reply Gr1pr. 

To clarify, I didn't think the debt recovery agency would be doing that, they threaten that their client the parking company might apply for this, see attached image.

What's the date on that Trace letter? Please show the whole letter (with date & header) but cover your data and all refs.

The pink bit is lying.

Nobody can 'apply for' a CCJ and nor can a party 'start legal proceedings at any time' because there is a pre-action protocol and they have to send a LBC or LoC first.

I asked about the date on the letter because you've no doubt read the NEWBIES thread and spotted from the pics in post 4 of it:

https://forums.moneysavingexpert.com/discussion/comment/64350614/#Comment_64350614

...that in August the pink bit was differently worded. Your Trace letter is worse! What's the date on it and please show it.

Octonaught

• Coupon-mad: FYI: Letter issued 12th September.
• 
  

  
  

  I've noticed a further irony in that Trace operate a policy with regards to 'unattributed payment'. "If a customer later shows us proof that they made an unattributed payment, we will apply it correctly or refund the customer". This is essentially what happened in the first instance with the parking company. I paid for parking but it wasn't attributed correctly, I proved I had paid them but this didn't satisfy them, so here I am being threatened that I now owe £340. It's absolutely criminal they can operate like this and needs to stop.

Car1980

Excellent spot.

"Unattributed payment" is a superb phrase.

Coupon-mad

Octonaught said:

• Coupon-mad: FYI: Letter issued 12th September.
• 
  

  
  

  I've noticed a further irony in that Trace operate a policy with regards to 'unattributed payment'. "If a customer later shows us proof that they made an unattributed payment, we will apply it correctly or refund the customer". This is essentially what happened in the first instance with the parking company. I paid for parking but it wasn't attributed correctly, I proved I had paid them but this didn't satisfy them, so here I am being threatened that I now owe £340. It's absolutely criminal they can operate like this and needs to stop.

It's a good point to add to the Public Consultation in answer to the Question about the scam £20 'admin fee': consumers should never be faced with either paying £20 per PCN or seeing it upped to three figures in the blink of an eye then sued anyway!

If a DRA can 'apply' an unattributed payment correctly and retrospectively, then so can a PPC. Any trader with a customer service ethic would do that and not charge £20 'admin' to accept the payment their system failed to either pick up or correct on the spot, if apps and ANPR worked properly in synch.

After all, the BPA is in charge of apps with the NPP project. They can make it fair if they can be bothered. They won't unless the Government force their hand by not making these cases worthwhile for their members.