Kia 7 year warranty

Anonymous67

 On not wanting a courtesy car ,I called end nov 22 to get it in for service at 20,000 , the TPLS indirect one was on I told them this , an they said we are fully booked up till feb23 ,so booked it in for the earliest they had ,I tried other Kia as was told it had to be a Kia garage , they all had a wait some even longer , even now when I tried to get it in their still was a wait for 3 months as it may need warranty work an that’s the earliest,only got it in this one be chance , as I called Kia main dealer as I had done on more than one occasion,I called them up 2 months ago to tell them my car had gone a garage lever it not running right , an needed robe in with them the Aa took it their , to a local garage, it’s booked it to Liverpool one one the end of June , it’s been in this garage for 6 weeks   Doing it as an when they can , it’s the worse experience I have ever had with a car 

Anonymous67

Yes had booked in ever done Kia said they had done first at 7,200 but I said ilost the paper work as I moved a year ago so I told them why I needed it ask them to update the booklet an they said they sold it at 2,144 , we didn’t do a service ,I ask why they change it to lower mileage they said they didn’t ,but I found the paper work with the mileage on it 7,200

Aylesbury_Duck

Check your warranty terms.  I'm pretty sure they say you aren't restricted to using a Kia garage as long as the servicing garage uses Kia parts or those of similar quality, as well as the correct grade of oil.

Driving a car around long after warning lights come on is a bad idea.

sheramber

A

No – However, we think your Kia dealer is the place to go for servicing and maintenance. That’s because no-one else knows our cars like they do, and they will only use genuine Kia parts and Kia approved lubricants. Also your car will be checked for any service campaigns, modifications or improvements that need to be performed. 

But, provided servicing and non-warranty repairs are carried out properly using genuine Kia parts or parts of equivalent quality you can use an independent repairer without affecting your vehicle warranty.

If your Kia car is not serviced by a Kia dealer or Authorised repairer we recommend:
• The garage completing the service is VAT registered.
• The service must be carried out correctly as detailed in the owner’s manual.
• Only genuine Kia parts and lubricants as recommended by Kia or equivalent quality must be used.
• The part numbers used should be detailed on the service invoice.
• The oil type and grade used should be detailed on the service invoice.
• Service records in the warranty booklet must be stamped and dated.

Please note: Kia UK do not maintain a centralised service record database, if the service record booklet for your car is incomplete you should contact the dealer that carried out the work or the previous owner (if applicable)

Anonymous67

so so when I bought it it had 7,200 they said they done service an said so it doesn’t need next service till 20,000 , I said ok , the service light came on service due in ???? Miles I called them an asked for them to book it in an said to them the TPMS IS ON AN KEEPS COMING ON NO MATER WHAT I DO , so they said our earliest date is mid feb I said can I take it to another garage they said no it has to be a Kia garage , so I waitted but not before trying to get it in a diffent Kia garage but they all had longer waiting times Liverpool , Wirral, St. Helens Warrington , said they are all chocker an have no room , so at they said it needs another service at 35,000
Now at just before 35 ,000 spanner came up I called Kia Southport an asked to get it in for the service again it was 4 months Down the line ,I put a complaint into the main dealer they said we allow 2500 over  so has it’s got to 37,000 I took it in to a local garage an they done the service , at 42,000 I called Kia an said the engine management light has come on an the RAC  said it needs a new coil pack on cylinder one miss fire so they m booked it in for march  which was 3 months down the line , so I stopped useing it an waitted ask them to get it picked up they said no it will drive  , so drove it to their they swap coil pack from 1 to 3  I said it needs its first mot they said o we done the mot when we had the car as an the service said if it comes on again it needs new plugs it came on in June  called Kia to get it in but yes 3 months again , so took it garage to get spark plugs done ,then billed me just short of 300 for it didn’t give me mot or the book again wasn’t stamped , than I got it serviced local garage at 47.00 than 56 .000 an mot in march , the the car cut out no light on got the AA OUT they said  misfire on cylinder 1 so done spark plugs still misfire count get coil pack so they took it the garage they done coil pack but still misfire , so called Kia said the misfire on cylinder 1 needs to come in said June this was April25 , I called main dealership they said try this an gave me some number all still had a wait but one on Wirral said they will take it an do it as an when , done a compression test cylinder 1 has 10 cylinder 2 has 130  cylinder 3 has 130 they all should have 160/180’ an this is where they said it needs a bottom end but not covered by warranty 

born_again

Anonymous67 said:

Bought car with 7,200 done service an said so it doesn’t need next service till 20,000 ,  
I said ok , the service light came on service due in ???? Miles
I called them an asked for them to book it in an said to them the TPMS IS ON AN KEEPS COMING ON NO MATER WHAT I DO ,
they said our earliest date is mid feb .I said can I take it to another garage they said no it has to be a Kia garage ,
 I waitted but not before trying to get it in a diffent Kia garage but they all had longer waiting times Liverpool , Wirral, St. Helens Warrington , said they are all chocker an have no room ,
at they said it needs another service at 35,000
Now at just before 35 ,000 spanner came up I called Kia Southport an asked to get it in for the service again it was 4 months Down the line ,
,I put a complaint into the main dealer they said we allow 2500 over  so has it’s got to 37,000 I took it in to a local garage an they done the service ,
at 42,000 I called Kia an said the engine management light has come on an the RAC  said it needs a new coil pack on cylinder one miss fire so they m booked it in for march  which was 3 months down the line ,
Istopped useing it an waitted ask them to get it picked up they said no it will drive  ,
drove it to their they swap coil pack from 1 to 3  I said it needs its first mot they said o we done the mot when we had the car as an the service ,
said if it comes on again it needs new plugs it came on in June  called Kia to get it in but yes 3 months again ,
(so took it garage to get spark plugs done )
,then billed me just short of 300 for it didn’t give me mot or the book again wasn’t stamped , than I got it serviced local garage at 47.00 than 56 .000 an mot in march ,
the the car cut out no light on got the AA OUT they said  misfire on cylinder 1 so done spark plugs still misfire
couldn’t  get coil pack so they took it the garage
they done coil pack but still misfire ,
called Kia said the misfire on cylinder 1 needs to come in said June this was April25 ,
 I called main dealership they said try this an gave me some number all still had a wait . 

one on Wirral said they will take it an do it as an when ,
done a compression test cylinder 1 has 10 cylinder 2 has 130  cylinder 3 has 130 they all should have 160/180’ an this is where they said it needs a bottom end but not covered by warranty 

https://www.kia.com/content/dam/kwcms/kme/uk/en/assets/static/owners/service-maintenance/Kia_UK_Service_Intervals.pdf

So without knowing which car you have & what age it is hard to say if it is still under warranty. Kia are very keen on car being serviced on time. Also no service book is going to make it hard to prove car has been serviced. As Kia have only just introduced a online database of servicing this year. So may not have older services if dealer is no longer a Kia franchise.
Kia do not provide a replacement car for warranty work. 

https://www.kia.com/uk/owners/insurance-and-warranty/7-year-warranty/terms-and-exclusions/

Limited liability

Under this warranty, Kia are only liable for the repair or replacement of original parts by an authorised Kia dealer that are defective in material or workmanship. Kia are not liable for any costs that may incur getting to a dealer, supplying a replacement car or as a result of being without the car during warranty repairs.

Again TPMS depends on which system you have? If you have the option in the dash to show all 4 tyre pressures, or if you have a reset button, which needs to be held in for a few seconds to reset the wheel sensors. 

Aylesbury_Duck

Anonymous67 said:

Yes had booked in ever done Kia said they had done first at 7,200 but I said ilost the paper work as I moved a year ago so I told them why I needed it ask them to update the booklet an they said they sold it at 2,144 , we didn’t do a service ,I ask why they change it to lower mileage they said they didn’t ,but I found the paper work with the mileage on it 7,200

I think you're focusing on the wrong thing.  Whatever the discrepancy between the dates of the first service, whether done at 7200 or 2144 miles, the point is that with the next service due at 20,000 miles you left it until 5,000 miles later.  I'm pretty sure that's the missed service that's invalidated your warranty, and it's nothing to do with the discrepancy on the mileage for the first service.

Aylesbury_Duck

Anonymous67 said:

so so when I bought it it had 7,200 they said they done service an said so it doesn’t need next service till 20,000 , I said ok , the service light came on service due in ???? Miles I called them an asked for them to book it in an said to them the TPMS IS ON AN KEEPS COMING ON NO MATER WHAT I DO , so they said our earliest date is mid feb I said can I take it to another garage they said no it has to be a Kia garage , so I waitted but not before trying to get it in a diffent Kia garage but they all had longer waiting times Liverpool , Wirral, St. Helens Warrington , said they are all chocker an have no room , so at they said it needs another service at 35,000
Now at just before 35 ,000 spanner came up I called Kia Southport an asked to get it in for the service again it was 4 months Down the line ,I put a complaint into the main dealer they said we allow 2500 over  so has it’s got to 37,000 I took it in to a local garage an they done the service , at 42,000 I called Kia an said the engine management light has come on an the RAC  said it needs a new coil pack on cylinder one miss fire so they m booked it in for march  which was 3 months down the line , so I stopped useing it an waitted ask them to get it picked up they said no it will drive  , so drove it to their they swap coil pack from 1 to 3  I said it needs its first mot they said o we done the mot when we had the car as an the service said if it comes on again it needs new plugs it came on in June  called Kia to get it in but yes 3 months again , so took it garage to get spark plugs done ,then billed me just short of 300 for it didn’t give me mot or the book again wasn’t stamped , than I got it serviced local garage at 47.00 than 56 .000 an mot in march , the the car cut out no light on got the AA OUT they said  misfire on cylinder 1 so done spark plugs still misfire count get coil pack so they took it the garage they done coil pack but still misfire , so called Kia said the misfire on cylinder 1 needs to come in said June this was April25 , I called main dealership they said try this an gave me some number all still had a wait but one on Wirral said they will take it an do it as an when , done a compression test cylinder 1 has 10 cylinder 2 has 130  cylinder 3 has 130 they all should have 160/180’ an this is where they said it needs a bottom end but not covered by warranty 

So they allow 2500 miles over, which is why you going 5000 miles over the service interval voided your warranty. 

Its definitely worth complaining to the dealer if they misadvised you on who needed to do the service, you might be able to get a contribution to the cost of the work needed.

born_again

Interesting that OP was quoted 2,500 over. As KCS quote & always have for years. 1,000 or one month leeway on servicing.
Also if OP is using a non Kia garage for servicing that Kia state to keep warranty intact.

Do you have to use Kia Dealers for servicing.

No – However, we think your Kia dealer is the place to go for servicing and maintenance. That’s because no-one else knows our cars like they do, and they will only use genuine Kia parts and Kia approved lubricants. Also your car will be checked for any service campaigns, modifications or improvements that need to be performed.

But, provided servicing and non-warranty repairs are carried out properly using genuine Kia parts or parts of equivalent quality you can use an independent repairer without affecting your vehicle warranty.

If your Kia car is not serviced by a Kia dealer or Authorised repairer we recommend:
• The garage completing the service is VAT registered.
• The service must be carried out correctly as detailed in the owner’s manual.
• Only genuine Kia parts and lubricants as recommended by Kia or equivalent quality must be used.
• The part numbers used should be detailed on the service invoice.
• The oil type and grade used should be detailed on the service invoice.
• Service records in the warranty booklet must be stamped and dated.

Please note: Kia UK do not maintain a centralised service record database, if the service record booklet for your car is incomplete you should contact the dealer that carried out the work or the previous owner (if applicable)

People should never be waiting for spanner to come up. It is very clear in both handbook & service book what the service timings are.

Anonymous67

The advice from the garage Kia said give it back to finance as still owe 7500 on it x