Halifax Scrapping £5/Cinema ticket Rewards.

danny13579

CCBG said:

This month, they paid me £5 and then clawed it back the day after.  They refused to explain why.
If I want to know why, I have to phone them. That's not going to happen, as I have better things to do with my time than sit on hold for an hour.

I have never heard of them doing this. Did you definitely remember to do all the requirements to get the £5? 
The £1,500 funnelled through, £500 on the debit card (or over £5,000 in the current account) and your account didn't go into overdraft at all?

Did the tracker tell you you had qualified? I know it's not always accurate, but if it did tell you you qualified it will strengthen your case.

If so, put in a complaint, no need to be calling them, do it online or in writing.

DRS1

I had a similar thing but when I looked it seemed they had  paid a second £5 during the month and were just clawing back the second payment.  At least I hope that is what it was.

Icesaver

danny13579 said:

CCBG said:

This month, they paid me £5 and then clawed it back the day after.  They refused to explain why.
If I want to know why, I have to phone them. That's not going to happen, as I have better things to do with my time than sit on hold for an hour.

I have never heard of them doing this. Did you definitely remember to do all the requirements to get the £5? 
The £1,500 funnelled through, £500 on the debit card (or over £5,000 in the current account) and your account didn't go into overdraft at all?

Did the tracker tell you you had qualified? I know it's not always accurate, but if it did tell you you qualified it will strengthen your case.

If so, put in a complaint, no need to be calling them, do it online or in writing.

Same happened to me, but they had actually already paid it at the start of the month. I did get a text message to say ''A £5 reward correction has been processed on your account ending xxxx This is to correct an internal process''

Icesaver

CCBG said:

pfpf said:

maybe they'll up the cash reward to £10 per month. 

will be sad to see the cash reward go and annoying if they do indeed end it "mid" 12 month term.

This month, they paid me £5 and then clawed it back the day after.  They refused to explain why.
If I want to know why, I have to phone them. That's not going to happen, as I have better things to do with my time than sit on hold for an hour.

Same happened to me, but they had actually already paid it at the start of the month. I did get a text message to say ''A £5 reward correction has been processed on your account ending xxxx This is to correct an internal process''

Icesaver

My £5 Reward was due to expire on 31 July, I noticed some members had managed to renew their reward on 16th June so I gave it a go and I was also given the chance to renew for another 12 months via the app. This went through fine. I've now noticed though, that when I use the 'Track your Rewards Extras' it says my reward ends on July 31st 2025, but the 'Add Your Rewards Extras' says I've already added a rewards extra and can't add another until it expires on 31 July 2026. Communications from Halifax over this policy change have been a bit sketchy. I can't see anything regarding the remaining reward being paid in a lump sum, other than on here, and it's ambiguous when my reward expires.

WillPS

Icesaver said:

My £5 Reward was due to expire on 31 July, I noticed some members had managed to renew their reward on 16th June so I gave it a go and I was also given the chance to renew for another 12 months via the app. This went through fine. I've now noticed though, that when I use the 'Track your Rewards Extras' it says my reward ends on July 31st 2025, but the 'Add Your Rewards Extras' says I've already added a rewards extra and can't add another until it expires on 31 July 2026. Communications from Halifax over this policy change have been a bit sketchy. I can't see anything regarding the remaining reward being paid in a lump sum, other than on here, and it's ambiguous when my reward expires.

Your current reward expires this month. Your next reward expires next July.

There's no suggestion that Halifax will make changes to existing rewards any sooner than the end of September - and their terms say they have to give 2 months notice; therefore they don't need to confirm their intentions with customers until the end of this month.

Section62

Icesaver said:

My £5 Reward was due to expire on 31 July, I noticed some members had managed to renew their reward on 16th June so I gave it a go and I was also given the chance to renew for another 12 months via the app. This went through fine. I've now noticed though, that when I use the 'Track your Rewards Extras' it says my reward ends on July 31st 2025, but the 'Add Your Rewards Extras' says I've already added a rewards extra and can't add another until it expires on 31 July 2026. Communications from Halifax over this policy change have been a bit sketchy. I can't see anything regarding the remaining reward being paid in a lump sum, other than on here, and it's ambiguous when my reward expires.

Not sure it means anything, but my renewal was due and today the tracker has been updated to show an expiry of 30 June 2026.

So it looks like the system is recognising and actioning renewals made before the 17th, even if the renewal was due after that date.

Whether Halifax pay out for the full year remains to be seen though.

MACKEM99

It all seems a bit of a fluster cuck to me😂

PRAISETHESUN

Icesaver said:

My £5 Reward was due to expire on 31 July, I noticed some members had managed to renew their reward on 16th June so I gave it a go and I was also given the chance to renew for another 12 months via the app. This went through fine. I've now noticed though, that when I use the 'Track your Rewards Extras' it says my reward ends on July 31st 2025, but the 'Add Your Rewards Extras' says I've already added a rewards extra and can't add another until it expires on 31 July 2026. Communications from Halifax over this policy change have been a bit sketchy. I can't see anything regarding the remaining reward being paid in a lump sum, other than on here, and it's ambiguous when my reward expires.

I didn't try it as my rewards expire middle of next year anyway, but if it's anything like the normal renewal process then that looks normal to me. Existing rewards always appear as expiring at the end of said month, even after selecting a renewal option. It will then update with the new expiry at the start of the next month when the new reward cycle starts. I'd be suprise if it hasn't updated overnight now that the new month has started, like Section62 has seen above.

ForumUser7

Section62 said:

Icesaver said:

My £5 Reward was due to expire on 31 July, I noticed some members had managed to renew their reward on 16th June so I gave it a go and I was also given the chance to renew for another 12 months via the app. This went through fine. I've now noticed though, that when I use the 'Track your Rewards Extras' it says my reward ends on July 31st 2025, but the 'Add Your Rewards Extras' says I've already added a rewards extra and can't add another until it expires on 31 July 2026. Communications from Halifax over this policy change have been a bit sketchy. I can't see anything regarding the remaining reward being paid in a lump sum, other than on here, and it's ambiguous when my reward expires.

Not sure it means anything, but my renewal was due and today the tracker has been updated to show an expiry of 30 June 2026.

So it looks like the system is recognising and actioning renewals made before the 17th, even if the renewal was due after that date.

Whether Halifax pay out for the full year remains to be seen though.

Take a screenshot, and if they don’t pay out submit it as a complaint. If you renewed and the system shows it, you should probably receive the payout